Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,162 Reviews of Toyota of North Austin - Service Center
Sort by
May 21, 2019
My service rep was friendly, helpful and frank. I will continue to use KP Kirkpatrick in Service as he is awesome. KP Kirkpatrick was friendly, helpful and frank. When I return to Charles Maund Toyo I will continue to use KP Kirkpatrick in Service as he is awesome. KP Kirkpatrick was friendly, helpful and frank. When I return to Charles Maund Toyota, I will ask for KP Kirkpatrick in the future. More
by austinchristine
Employees Worked With
KP Kirkpatrick
May 21, 2019
Outstanding Service The staff and their service is always friendly, professionally done, and on time. I appreciate the waiting area, which is clean and comfortable, and The staff and their service is always friendly, professionally done, and on time. I appreciate the waiting area, which is clean and comfortable, and has refreshments. More
by jondavid369
Employees Worked With
I don't recall the names.
May 15, 2019
Always great service at Charles Maund The service advisors are very knowledgeable and helpful. Kevin Coyne is my advisor and you should not hesitate to give him a call if your vehicle nee The service advisors are very knowledgeable and helpful. Kevin Coyne is my advisor and you should not hesitate to give him a call if your vehicle needs service. More
by MarkLynch
Employees Worked With
Kevin Coyne, Wes Newman
May 14, 2019
Jerry Hernandez - what a great guy i called Jerry the day before I brought the truck in for repair, letting him know I had a deadline - when I arrived, he took the truck right away and i called Jerry the day before I brought the truck in for repair, letting him know I had a deadline - when I arrived, he took the truck right away and completed the repairs in the time he told me he would. He is very professional and yet at the same time concerned about the issues with the truck, making sure I had the correct information and not insisting I get other things done. Despite the bill, I enjoyed the experience. The only thing that would have made the experience there better would have been someone else paying the bill! More
by Scott
Employees Worked With
Jerry Hernandez
May 09, 2019
toyota team works great!! Sr. Jerry Hernandez siempre me ayuda a que mi vehiculo este enmaximas condiciones, soy cliente desde 4 años y no cambiaria Charles Maun Toyota. Graci Sr. Jerry Hernandez siempre me ayuda a que mi vehiculo este enmaximas condiciones, soy cliente desde 4 años y no cambiaria Charles Maun Toyota. Gracias por su Ayuda Sr. Hernandez. More
by MariaI
Employees Worked With
Jerry Hernandez
May 09, 2019
Good service. I received good information and timely good service from KP. All of the questions I had were addressed in a professional manner by everyone at the ser I received good information and timely good service from KP. All of the questions I had were addressed in a professional manner by everyone at the service Dept. More
by Roy
Employees Worked With
KP
April 23, 2019
great job Phillip was so polite and friendly and helpful. I was sad to learn he will be leaving the service dept. to work in collision dept. Phillip was so polite and friendly and helpful. I was sad to learn he will be leaving the service dept. to work in collision dept. More
by kathylovesrav4
Employees Worked With
Phillip in service dept.
April 20, 2019
Thanks! Jerry was wonderful! Will definitely come back thanks to his kindness and care for my car and my experience while I was there. Very thankful. Jerry was wonderful! Will definitely come back thanks to his kindness and care for my car and my experience while I was there. Very thankful. More
by katepoor
Employees Worked With
Jerry
April 15, 2019
Excellent Awesome service. As always called phillip r needed oil changed. Advised me to come on it. I thought i would be dripping my car off. But to my surprise Awesome service. As always called phillip r needed oil changed. Advised me to come on it. I thought i would be dripping my car off. But to my surprise there was no wait. He got me in and out! More
by Kigr466
Employees Worked With
Phillip rodriquez
April 03, 2019
Wonderful service The battery in my 2018 CHR went out out of no where, and I was stuck in an unexpected situation. Having to deal with roadside assistance wasn’t the be The battery in my 2018 CHR went out out of no where, and I was stuck in an unexpected situation. Having to deal with roadside assistance wasn’t the best experience, but Angel made up for it with the service he provided me. My car was towed to Charles Maund near closing time on a Saturday, but Angel was still able to get me squared away first thing that following Monday. He even had the recall on my vehicle fixed in addition to other services. I genuinely appreciate him going above and beyond for me! More
by Amydsmith87
Employees Worked With
Angel Rodriguez
