Toyota of North Austin - Service Center

flat repair quick service nice staff in and out with no problems and washed my truck we are a Toyota family and will be back for service quick service nice staff in and out with no problems and washed my truck we are a Toyota family and will be back for service More

We have bought and serviced our last three cars through Charles Maund. Kevin Coyne has been our service advisor throughout and the main reason we continue with this dealership. His professionalism and pers Charles Maund. Kevin Coyne has been our service advisor throughout and the main reason we continue with this dealership. His professionalism and personality are outstanding. More

Upseller to the max 10/19/2019 The WORST service ever. I recently took my car in because it was struggling to start. My service guy sent me a bill for 2,000 and NO 10/19/2019 The WORST service ever. I recently took my car in because it was struggling to start. My service guy sent me a bill for 2,000 and NONE of the items included had anything to do with my car starting. Totally upsold me on unnecessary repairs. 3 days later my car dies at a gas station in the middle of the night. I called the dealership to get a jump so I could take my car back in. The only option they gave me was to have my car TOWED in (of course at a steep expense). They took no accountability whatsoever. I then got a jump and drove it to Autozone. Lo and behold it was a battery issue. Which could/should have been easily diagnosed. The technician at auto zone said that there is no way they could have missed it, as the battery was so dead it would have shown up when Charles Maund tested it. Which I don't believe they ever did. They totally upsold me and didn't even fix the issue for which the car was brought in in the first place. Leaving me stranded in the middle of the night. More

Car repair after wreck Mark did an excellent job of getting the car repair to "new" status. And he communicated frequently, so that I knew what was going on. Mark did an excellent job of getting the car repair to "new" status. And he communicated frequently, so that I knew what was going on. More

Service Center I dropped my new Camry off for its 5,000 mile service last Wednesday. The service was pretty quick, but they brought my car out covered in water sp I dropped my new Camry off for its 5,000 mile service last Wednesday. The service was pretty quick, but they brought my car out covered in water spots after claiming to have washed it. (It's black) I wasn't upset but asked if they could fix the issue as I had just hand washed my car the day before and I brought it in looking much cleaner. The service advisor, told me that he would take the car back around to get rewashed and vacuumed. I waited another hour before he came back with my car. It looked a little better, but still wasn't good. The inside had not been vacuumed. The seat, mirrors and radio had been adjusted. I just took it home and washed/dried it myself. Bad first experience, but I will be back for my 10,000 mile service and give them a second chance to do better. More

My review is on the collision center Brought it in on a Monday for the 5k service. That took about an hour and half. Not so impressed with that. However the shuttle back to work is an awe Brought it in on a Monday for the 5k service. That took about an hour and half. Not so impressed with that. However the shuttle back to work is an awesome service! Took my 4runner over to the collision center after. Mark took a look at my Toyota 4Runner with some scratches on the bumper. Gave me a quote. Said it would be done by Wednesday. He had it ready by Wednesday at 3pm JUST slightly under budget. I was extremely happy with the no xxxxxxxx service. Could I have gotten it done cheaper at a regular body shop? Yes. But having only 2k miles on it. I wanted it done by the dealership to have the best possible work completed. I was happy and blown away by the professionalism and the work. Probably will be back for other work and will recommend. More

excellent service. Excelent service every time i go to charless Maund. helpful people as soon as i pull in they come no wait and do the job Excelent service every time i go to charless Maund. helpful people as soon as i pull in they come no wait and do the job More

great service advisor, especially Will Manella I have been going there for last 7 years. My car is 13 ears old. I ne'er worry about it because I know in Charles Maund Toyota , it will be taken care I have been going there for last 7 years. My car is 13 ears old. I ne'er worry about it because I know in Charles Maund Toyota , it will be taken care right. I intend to drive it for many more years and always will go there More

Oil change KP Kirkpatrick is the man! I usually text him first to see how busy it is. He always gets me in and out quickly. I appreciate the waiting area where I KP Kirkpatrick is the man! I usually text him first to see how busy it is. He always gets me in and out quickly. I appreciate the waiting area where I can work while the service is performed, coffee and donuts are a plus. The service is spot on and I’m happy. Bought the truck new from David Hardy in Jan ‘17, also referred my brother to him who bought a 4Runner this year. We are family friends of Jim Dimeo as well. More

Great customer service I came as a walk-in for my routine service. It was toward the end of the day. They had plenty of vehicles in front of me but still took my vehicle. T I came as a walk-in for my routine service. It was toward the end of the day. They had plenty of vehicles in front of me but still took my vehicle. The young lady was as pleasant as could be. More