Toyota of North Austin - Service Center

Arrived promptly for my appointment at 1. Checked in and let them know I would be waiting for my car to be serviced. As I was only getting a tire rotation, oil change, and alignment. At the 3 Checked in and let them know I would be waiting for my car to be serviced. As I was only getting a tire rotation, oil change, and alignment. At the 3 hour mark of waiting i was informed that they were still servicing my car and doing the multi point inspection and they had a “long list of recommendations.” At the 4 hour mark I inquired how much longer I would be waiting as I was stuck at the dealership. They informed me they did not know and that they were frustrated with the technician as well. At the 4.5 hour mark I was able to get a ride. I am then texted at the 5 hour mark to let me know they are done servicing my car. When I arrived back to the dealership 15 mins later, the person who was helping me had left for the day. I was not offered any discounts or even an apology for waiting 5 hours for basic services to be done on my car. I was not informed of what this long list of “recommended services” were after their multi point inspection. Overall I left feeling like I didn’t matter and didn’t even feel confident in the work that was done on my car. More

Had a 7 am appointment for only an oil change. Took 1.5 hours for it, got a text saying my car was ready and no one came to give me my bill. I had to go find a worker, then they had to verify tha Took 1.5 hours for it, got a text saying my car was ready and no one came to give me my bill. I had to go find a worker, then they had to verify that my car was ready before giving me the bill and told me my car would be waiting after I paid. I paid and waited an additional 30 mins for them to bring my car around. What is the point of an appointment if it takes this long? More

Omg they have the best customer service and Jared such a nice young man. Highly recommend. nice young man. Highly recommend. More

Super helpful, and even caught things I had no idea that were even wrong with my car were even wrong with my car More

The treatment of the service department, in the last 3 visits it was very bad, I will change dealerships and I hope it is not the same in the others. visits it was very bad, I will change dealerships and I hope it is not the same in the others. More

Rating based solely on last service experience at dealership. Brought car in under pretense of recall (no info provided on nature of recall). Service tech was snippy when I declined most of the servi dealership. Brought car in under pretense of recall (no info provided on nature of recall). Service tech was snippy when I declined most of the services he recommended and then didn’t perform all that I asked!! More

This has been my best place to go since we own our 2018 Camry. Hospitality is amazing, Casey took care of our car. I know they value their customers over anything else and they really really put quality wo Camry. Hospitality is amazing, Casey took care of our car. I know they value their customers over anything else and they really really put quality work toward repairing and maintaining the vehicle. I would highly recommend visiting this place because of their standards of care, repair cost which is to me a lot better than other stand alone auto repair places and my experience with them has been extremely reliable and wonderful. And I love how they offer some free service very often. More

Service center is always a long wait, and always unsatisfactory customer service. I’ve been coming here for 3 years since I bought both of my trucks new and I always dread it. Parts department also unsatisfactory customer service. I’ve been coming here for 3 years since I bought both of my trucks new and I always dread it. Parts department also price gouges more than any other dealership nearby. Sub par customer service More

My service advisor Jared Jones showed excellent customer service and patience while dealing with myself and other customers. service and patience while dealing with myself and other customers. More

Fast service, great customer care. Very professional team. Donuts and coffee was good too. Keep up the good work Toyota team. Very professional team. Donuts and coffee was good too. Keep up the good work Toyota team. More