Toyota of North Austin - Service Center

Wonderful Service Martin Flores has been taking care of my Camry for over 10 years (with a short break of employment at Charles Maund) That car runs perfectly even tho Martin Flores has been taking care of my Camry for over 10 years (with a short break of employment at Charles Maund) That car runs perfectly even though it has over 200,000 miles on it. Martin has kept me up to date on the maintenance required. He is a good man and takes good care of customers.. More

Rude, Arrogant, Condesending and non Cooperative I found the service center representative who assisted me to be very rude, he seemed very unhappy to be at his job, did not even greet me when he came I found the service center representative who assisted me to be very rude, he seemed very unhappy to be at his job, did not even greet me when he came up. He was absolutely not willing to listen to what I had to say. I have a noise from the steering wheel area when the car went over bumps or had road vibrations, The service center claims this is result of the toyota prius build and is the noise caused from vibrations from the engine rev. its clearly the result of vibrations on the road, and something being a bit loose on the steering wheel setup. Adjusting the steering wheel, reduces the noise. When I tried to explain this, KP was super condescending and became aggressive almost to the extend of bulling, I have found everyone else at this dealership to be extremely polite and friendly, including the staff who delivered my vehicle. More

1 week wait when part was available in Dallas I took my car to Charles Maund Toyota only because my car broke down nearby. I had a bad buying experience there before and didn't really want to go t I took my car to Charles Maund Toyota only because my car broke down nearby. I had a bad buying experience there before and didn't really want to go there again but it was easier to get my Prius C towed there. Long story short, the part required to fix my car took 1 week to arrive at Charles Maund Toyota. I called dealers around the area and found that the part was available for 1 day delivery from a Dallas Toyota dealer and 50% cheaper than at Charles Maund Toyota! Dallas dealer part cost $70, Charles Maund Toyota charged me $140 for the same part and it took 1 week to get it! I had to pay for a rental car for 1 week to go to work, when they could've fixed my car in two maybe three days tops! All updates to my service at Charles Maund Toyota were initiated by me. They would never call me with updates. Never again! My first bad experience with Charles Maund Toyota was when I tried to buy my brand new Prius C back in 2012. They gave me the used car salesman routine with a rude salesman from India and his manager another gentleman from India. I ended buying my brand new Prius C from another Toyota dealer further away but with excellent customer service. Never again will I set foot at Charles Maund Toyota. Tried it twice and both times we were very disappointed. If you want to go back in time and experience bad service from the 70's this is the place to go to. More

Fair Price and Great Service Over a 12 year period luckily only needed to come in a few times for true repairs. Both times I was very happy with both the price and quality of the Over a 12 year period luckily only needed to come in a few times for true repairs. Both times I was very happy with both the price and quality of the work done. As compared to other dealer's service shops...these folks are 5 star all the way in how they handle customers. More

I called about 60,000 mile service, was quoted price of $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper a $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper and bulb for one backup light. There was some confusing discussion and throwing around of prices but the above and state inspection is what I agreed to. No "bottom line" was estimated or communicated. When I picked up my car I was presented with a bill for $921. I consider this a rip-off, as I told your employees, and I was flabbergasted. I will never come back to Maund for service or any other reason. This outrageous hustle left me very upset. I will go on other sites, including possibly, the Better Business Bureau, to complain and warn others about this type of business practice. Date of "service" was February 9, 2012..Remove my name from your computer, don't contact me again. Jim Simons Austin More

Even though I have my factory warranty still, it seems that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so you think they would have the part, why did I come in if the part is not in. I have the free car rental as it was part of my buying deal, yet trying to get one is like pulling teeth....like most I work for a living, so I need a car to get to work. I just wish they were more forward and just honor the warranty, that's why its there. More

I bought a Camry back in 2008. I tried to buy from Charles Maund, but during the online negotiations, the salesman went silent. No replies, no nothing. And when he finally replied, the responses wer Charles Maund, but during the online negotiations, the salesman went silent. No replies, no nothing. And when he finally replied, the responses were short and curt. I ended up buying in San Antonio. That was the start of the problems. I apparently got a lemon. In a 15 month period, I had to take it in 12 times for repairs. This included loud rattles in the roof, dashboard (multiple times) and doors. A steering column had to be replaced, brake shoes and rotors wore out prematurely, etc. They accused me of wrecking the car and causing these problems. For the rattles, the car had to be taken back multiple times. Their mechanics could never replicate the noise. But amazingly, when I got one in the car and drove with them, they could hear it. So most repairs took at least two visits. The service manager said, "we'll take care of you" until I cornered him one day and he had the same old B S excuse - these problems can be hard to replicate. I went to Toyota to see how to get this resolved and their response was, that's why you have a warranty. Apparently, they think that a warranty repair every six weeks on a brand new car is normal. I went to arbitration and lost. Toyota nor Charles Maund would even extend the warranty, much less replace the piece of junk car. And all of these problems weren't even part of the massive recall issues. The sales experience, or non sales experience as it turns out, was horrible. And the service department verged on incompetence. Just another typical car dealer. Mercifully, with just a couple of thousand miles left on the warranty, I got rid of the car. Never to buy a Toyota again. Piece of junk. More