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1,243 Reviews of Toyota of North Austin - Service Center
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February 07, 2017
Charles Maund experience--in a nutshell First of all, "truly exceptional" is really hard to be, but if "truly exceptional" and unacceptable are the only choices, well.. I got off to a rocky First of all, "truly exceptional" is really hard to be, but if "truly exceptional" and unacceptable are the only choices, well.. I got off to a rocky start with Charles Maund. I felt pressured into buying my car by a sleazy used car salesman (Neal Slocum) and then was basically abandoned by CM...they didn't even call me to tell me my license plates were in. The first time I went to CM service, the attendant forgot about me and I waited nearly 2 hours for a scheduled oil change, and then said a total of six words to me when I finally asked about my car. (Jackson? You can pay in there.) The second time an attendant ran into another vehicle with mine. I was just about done with Charles Maund. The only reason I have not left Charles Maund is because of one employee, who was the one who took care of my vehicle when it was run into by another employee. I always ask for Will because I feel like I am treated like a person and not just someone you are trying to sell something to. He is always helpful and courteous, and that is saying a lot during the on-site accident fiasco. More
by Jan
Employees Worked With
Will Mannella
February 06, 2017
convenient, friendly, quick, thorough Called that morning and was able to come that afternoon and got everything taken care of;they explained everything they checked and offered me a free Called that morning and was able to come that afternoon and got everything taken care of;they explained everything they checked and offered me a free car wash and vacuum. More
by riojas01
Employees Worked With
Angel
February 04, 2017
fast service , dependable. Mr Veal was fast to get my car in and out with no problems and also give credit to Mr Jasso for a wonderful technician. Thanks Doug B. Mr Veal was fast to get my car in and out with no problems and also give credit to Mr Jasso for a wonderful technician. Thanks Doug B. More
by DB
Employees Worked With
Effrim Veal, Service Advisor and Adrian Jasso-Technician.
January 30, 2017
Committed to making your concerns and needs and communicate Optimal service and quality communication. Happy with the service department on each of my visits. They want the customer to be completely happy wit Optimal service and quality communication. Happy with the service department on each of my visits. They want the customer to be completely happy with their service. More
by Deb123
Employees Worked With
Todd
January 29, 2017
Best Service Experience Ever I pulled up and right away the service guy was very friendly, professional, and prompt with making sure my tacoma got into service. He then showed me I pulled up and right away the service guy was very friendly, professional, and prompt with making sure my tacoma got into service. He then showed me the waiting area which was very comfortable. The choice of beverages and wifi were awesome. I do service at Mercedes and Lexus and they do it well but for my Tacoma pick up they just impressed me. I highly recommend and normally I dread going in for service but not at Charles Maund. More
by cynthia karkoska
Employees Worked With
Kevin Coyne
January 28, 2017
Smooth and calm Service agent was attentive and told me exactly what needed to be done, got my vehicle washed for me and made sure the process was smooth! Service agent was attentive and told me exactly what needed to be done, got my vehicle washed for me and made sure the process was smooth! More
by Jacobg661
Employees Worked With
Effrom
January 28, 2017
Everything went well Kevin did a great job as my service adviser. I am very glad that you have put in the workstations. I was able to work on my computer the entire time Kevin did a great job as my service adviser. I am very glad that you have put in the workstations. I was able to work on my computer the entire time there. More
by Topspin
Employees Worked With
Kevin Coyne
January 28, 2017
Good Service Took my son's car in for it 5K service and was in and out quickly even without an appointment. Everyone I encountered in the service area was friendly Took my son's car in for it 5K service and was in and out quickly even without an appointment. Everyone I encountered in the service area was friendly and helpful. More
by jandjw
Employees Worked With
Rob Foley
January 28, 2017
The Team at Maund did a great job I dropped my car for service and while new, I expressed a couple of concerns and they jumped right on it. Took the car through some extra checks, deli I dropped my car for service and while new, I expressed a couple of concerns and they jumped right on it. Took the car through some extra checks, delivered it earlier than promised and had it washed for me before I returned. Truly appreciated the extra steps they took. More
by Mark McLaughlin
Employees Worked With
Shannon Brady, Kevin Holder
January 07, 2017
Fantastic Service! This was my 1st time using this service center because I had an emergency. The service I received from Walter Ortiz was absolutely wonderful. He was v This was my 1st time using this service center because I had an emergency. The service I received from Walter Ortiz was absolutely wonderful. He was very professional and patient explaining what needed to be done to my car and finished the job very efficiently. I would definitely come back and ask for Walter's service again! More
by priusfan
Employees Worked With
Walter Ortiz
