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1,243 Reviews of Toyota of North Austin - Service Center
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March 13, 2017
Getting your car serviced is a breeze I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've ne I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've never had a bad experience with the service department. As I always wait for the car, I have spent lots of time in the waiting areas and find the one to the right of the drive through to be the quietest of the two. Its a little worn, not fancy, but its fine for an hour and if you get there by 9:00 a.m. or so there's always donuts. The service reps are unfailingly polite and I've never had to bug anyone about waiting too long for my car. All in all it makes a necessary ho-hum routine quite palatable. More
by anneochoa
Employees Worked With
William, Stephen in service, Malia Bingham
March 11, 2017
Helpful, informative, polite staff Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i was happy with the service provided. More
by Punky
Employees Worked With
Robert Foley
March 10, 2017
KP is a great man to work with. Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversel Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversell services and paid attention to detail. The car was ready for pick up when he said it would be. More
by satisfied sienna
Employees Worked With
KP Fitzpatrick
March 02, 2017
Excellent service. They even washed my car to surprise me. Very pleased with service. It was done for free since I bought my cR new at Charles Maund and also had it serviced there. They did entire 20,000 mil Very pleased with service. It was done for free since I bought my cR new at Charles Maund and also had it serviced there. They did entire 20,000 mile service for free. I have one more free service coming. More
by Senior Citizen
Employees Worked With
Can't remember
March 02, 2017
Excellent Service Beyond Compare I have been going to Charles Maund Toyota for many years and by far, they have the best service department in town. The Service Manager, Rob Foley, i I have been going to Charles Maund Toyota for many years and by far, they have the best service department in town. The Service Manager, Rob Foley, is exceptional - not only does he call me by name when I arrive, but he goes above and beyond to get me the best and most expeditious service available . . . even finding discounts for services. He's the reason I continue to got to Charles Maund Toyota for all my car service needs. More
by HighlanderZ
Employees Worked With
Rob Foley
February 24, 2017
Service visit Timely and efficient in and out quickly with great service, always attentive. Knows me and my vehicle and treats me with respect. Makes me feel valued Timely and efficient in and out quickly with great service, always attentive. Knows me and my vehicle and treats me with respect. Makes me feel valued as a customer. More
by Malia bingham
Employees Worked With
Carlos
February 23, 2017
Great customer service Lance C in the service department was great to work with. I had a minor problem with my vehicle. Took it in on a holiday morning and was in and out Lance C in the service department was great to work with. I had a minor problem with my vehicle. Took it in on a holiday morning and was in and out in 2 hours. I prepared to be there all morning but the service was quick and they did a great job on my vehicle. More
by she2tan
Employees Worked With
Lance Culpepper
February 17, 2017
CUSTOMER SERVICE RECEPTION MY WIFE AND I HAVE HAD OUR 2008 CAMRY SERVICED BY CHARLES MAUND TOYOTA FOR MANY YEARS. WE HAVE HAD MR. ROBERT FOILY EXCEPT OUR CAR FOR SERVICE WHE MY WIFE AND I HAVE HAD OUR 2008 CAMRY SERVICED BY CHARLES MAUND TOYOTA FOR MANY YEARS. WE HAVE HAD MR. ROBERT FOILY EXCEPT OUR CAR FOR SERVICE WHEN NEEDED. WE HAVE DEPENDED ON MR. FOILY FOR BEING TRUTHFUL AND OPEN TO US WHEN WE NEED SERVICE. I FEEL THAT MR. FOILY GIVES US AND UPFRONT AND HONEST ADVICE ABOUT OUR CAR. More
by foily
Employees Worked With
MR. ROBERT FOILY
February 13, 2017
Thanks! Rob Foley always takes care of me just the way he would his own family memeber! Did my maintenance, hooked me up with a loaner, and even washed my tr Rob Foley always takes care of me just the way he would his own family memeber! Did my maintenance, hooked me up with a loaner, and even washed my truck! Great job! More
by Tacoma driver
Employees Worked With
Rob Foley
February 10, 2017
2014 Highlander 15,000 Mile Checkup This service was provided by my professional service representative, Walter Ortiz. It was efficiently completed in under 2 hours. Fantastic customer s This service was provided by my professional service representative, Walter Ortiz. It was efficiently completed in under 2 hours. Fantastic customer service. Walter was courteous and provided me with information regarding the service to be performed prior to starting. He also made sure that I was comfortable in the waiting area and aware of the availability of refreshments during my wait. Thank you so much. More
by Kump, Suzette J.
Employees Worked With
Walter Ortiz
