Toyota of North Austin - Service Center

Jerry Hernandez displays exceptional customer service. Jerry Hernandez displays exceptional customer service every time I am there for service. He is the only reason I continue to bring my white 1992 camry Jerry Hernandez displays exceptional customer service every time I am there for service. He is the only reason I continue to bring my white 1992 camry, yes 1992 :-), in for service. He greets you with a smile, and I'm sure it's not always easy pleasing every customer. If he is having a bad day, you will never know it. Jerry is #1!!! More

exceptional! the customer service I receive from martin flores is beyond anything I have ever experienced since being a car owner! we have been Charles maund custo the customer service I receive from martin flores is beyond anything I have ever experienced since being a car owner! we have been Charles maund customers for 20 plus years! from Alfred to Wes to Martin to Robert......all of the service is always exceptional! More

Maintenance appointment From my first phone call to schedule my 5000 mile Maintenance to picking up my car, all went smoothly and I was in and out in 1/3 the time anticipated From my first phone call to schedule my 5000 mile Maintenance to picking up my car, all went smoothly and I was in and out in 1/3 the time anticipated. More

Great Service I called the service department at 6:00pm Monday night and wanted to bring my car in Tuesday morning at 8:30am. The professional service advisor, Ange I called the service department at 6:00pm Monday night and wanted to bring my car in Tuesday morning at 8:30am. The professional service advisor, Angel, said "No Problem. We'll see you then" I arrived at 8:30am on Tuesday and was promptly greeted by a friendly face. When I told him I wanted to see Angel, he immediately let Angel know I was there. Even though Angel was assisting another customer, he acknowledged my presence and said he would be with me in just a few minutes. And, true to his word he was. This type of customer service is the rule, not the exception, at Maund Toyota. Keep up the great work! More

Great service! I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast servi I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast service and they have very pleasant, efficient staff! It was a good experience! More

Getting your car serviced is a breeze I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've ne I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've never had a bad experience with the service department. As I always wait for the car, I have spent lots of time in the waiting areas and find the one to the right of the drive through to be the quietest of the two. Its a little worn, not fancy, but its fine for an hour and if you get there by 9:00 a.m. or so there's always donuts. The service reps are unfailingly polite and I've never had to bug anyone about waiting too long for my car. All in all it makes a necessary ho-hum routine quite palatable. More

Helpful, informative, polite staff Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i was happy with the service provided. More

KP is a great man to work with. Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversel Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversell services and paid attention to detail. The car was ready for pick up when he said it would be. More

Excellent service. They even washed my car to surprise me. Very pleased with service. It was done for free since I bought my cR new at Charles Maund and also had it serviced there. They did entire 20,000 mil Very pleased with service. It was done for free since I bought my cR new at Charles Maund and also had it serviced there. They did entire 20,000 mile service for free. I have one more free service coming. More

Excellent Service Beyond Compare I have been going to Charles Maund Toyota for many years and by far, they have the best service department in town. The Service Manager, Rob Foley, i I have been going to Charles Maund Toyota for many years and by far, they have the best service department in town. The Service Manager, Rob Foley, is exceptional - not only does he call me by name when I arrive, but he goes above and beyond to get me the best and most expeditious service available . . . even finding discounts for services. He's the reason I continue to got to Charles Maund Toyota for all my car service needs. More