Toyota of North Austin - Service Center

Quick IN OUT Friendly Service I took my car in for the first 20k mile service checkup. I used their online scheduling system to reserve a time slot. There were already a lot of car I took my car in for the first 20k mile service checkup. I used their online scheduling system to reserve a time slot. There were already a lot of cars ahead of me when I arrived, but a service writer was walking up to each car in line and writing up the necessary paperwork. He gave me his business card and asked for my cell number to call me when the car was finished. That let me go to the customer lounge rather than sitting in my car, waiting for the line to move. I was told the maintenance would take about an hour and a half, so I was surprised when the service writer came to the lounge and told me my car was finished in just a half-hour!. He went over the service checklist with me and booked my next scheduled visit without any upselling or xx. The cashiers were pleasant and quick (there was no charge for this visit). My wife has a Toyota that was bought at and serviced by another dealer. Every time she goes she complains about the indifference and take-it-or-leave it attitude of their service staff. Charles Maund is tops in sales and service. More

Well handled Three of four recalls handled as well as oil change and tire rotation in 2 hours. All well done, as usual. Friendly personnel all around. Three of four recalls handled as well as oil change and tire rotation in 2 hours. All well done, as usual. Friendly personnel all around. More

Exceptional Service I'm reminded each time I get service on my car why I'm a Toyota owner. One of the main reasons I forget is simply because I'm rarely there which is wh I'm reminded each time I get service on my car why I'm a Toyota owner. One of the main reasons I forget is simply because I'm rarely there which is why I own two Toyota's. When I do go in for maintenance, the experience is always the same. I'm greeted with a smile and a willingness along with the urgency and to address why I'm there and the importance of getting me back on the road in a timely fashion. I recently went in with some rattling noise coming from the engine bay. I was assured the issue could be resolved if duplicated. The Shop Foreman "Tim" rode along with me and I instantly felt as if Tim was more concerned with the rattle than I was and reassured me he would fix the problem. Turned out to be a simple heat shield that was repaired and ready for pick up the very next day at a very affordable price! I love my Toyota but more importantly love the people that keep it running perfect. More

First-rate Business as usual Apart from a lengthy wait time for a 15k service, the service tech was exemplary and professional in every sense. No hesitation recommending Charles Apart from a lengthy wait time for a 15k service, the service tech was exemplary and professional in every sense. No hesitation recommending Charles Maund Toyota. More

Kevin, the Service Guy was great! Kevin in Service went out of his way to help us. He found a way to save us money and got my 4Runner back to me quick. He also helped to get us rides a Kevin in Service went out of his way to help us. He found a way to save us money and got my 4Runner back to me quick. He also helped to get us rides and make it all happen. Kudos and a raise deserved. I live in Austin, bought my truck in Ft Worth, but now I know I have my service dealership here in Austin. Thank you Kevin and Team! Best, Kevin B. Hahn | Dynamics Technical Solutions Specialist 800-431-7237 X 6528 | v-kehahn@microsoft.com Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399 Microsoft respects your privacy. To learn more, please read our Privacy Statement More

Excellent Customer Service I worked with Angel Rodriguez and he was very professional, attentive to my needs, and gave very detail and clear direction of the service being done I worked with Angel Rodriguez and he was very professional, attentive to my needs, and gave very detail and clear direction of the service being done and time it would take. He truly made my experience great! I Definitely would recommend the dealership to others. More

KP is great I always ask for KP Kirkpatrick when I schedule my service because he has always been so great to work with. He gets me in and out and always address I always ask for KP Kirkpatrick when I schedule my service because he has always been so great to work with. He gets me in and out and always addresses everything that is going on with my car, and he is very friendly and professional. Thanks for the help KP! More

Great service Fast, friendly, and thorough service at Charles Maund Toyota. I was pleased that my car could be looked at same-day as drop-off. Thanks, Effrim Veal! Fast, friendly, and thorough service at Charles Maund Toyota. I was pleased that my car could be looked at same-day as drop-off. Thanks, Effrim Veal! More

Amazing service facility and service manager. I got in late for appointment but the service manager got it all in and out within an hour. Plus he offered a great rate service maintenance plan for I got in late for appointment but the service manager got it all in and out within an hour. Plus he offered a great rate service maintenance plan for next next next service as well. Fast service dealer i always go to. Furiously nice people and service facility. Thank you! More

Terrible experience I bought a Corolla from Charles Maund with an extended warranty and service package. Contract was not written correctly five times and on the fifth ti I bought a Corolla from Charles Maund with an extended warranty and service package. Contract was not written correctly five times and on the fifth time they gave me Service Due slips to be used as necessary. Every time I have tried to use one of these, I have had to run around from department to department to get approval. On three occasions, and only after taking my car to Round Rock Toyota for oil changes, the work that was suppose to be done WAS NOT done. DO NOT ever buy a car from Charles Maund! They do not have the customer's best interest and will screw you over at every stage! More