Toyota of North Austin - Service Center

Efficient and Customer Friendly Experience I arrived at my appointment time and my service representative, Lance, greeted me and went over what would be done. He showed me to the waiting room w I arrived at my appointment time and my service representative, Lance, greeted me and went over what would be done. He showed me to the waiting room where I was invited to take advantage of coffee and donuts while I waited. The wait time was even quicker than anticipated and I was on my way sooner than expected. The overall experience was most efficient and pleasant. More

Outstanding I have a outstanding advisor . Lance C. Friendly, fast service . Will refer everyone that I know to this service center . Car wash after service. Talk I have a outstanding advisor . Lance C. Friendly, fast service . Will refer everyone that I know to this service center . Car wash after service. Talk to you about next service appointment . Call for reminder. More

Excellent service for routine maintenance It was very easy to make an appointment, I was warmly greeted by Kevin when I arrived and he told me exactly what routine maintenance I needed. The s It was very easy to make an appointment, I was warmly greeted by Kevin when I arrived and he told me exactly what routine maintenance I needed. The service took a little less time than stated and Kevin explained afterwards what work had been done. More

Tire Roation Time I love receiving excellent service! You have an excellent staff who takes care of that for you. Waiting is okay time makes for excellent work. I love receiving excellent service! You have an excellent staff who takes care of that for you. Waiting is okay time makes for excellent work. More

Steeped it up to way beyond expectations Met right away after pulling in to the service area for the 20,000 mi service. Service that in the past took an hour or so only took only 30 minutes. Met right away after pulling in to the service area for the 20,000 mi service. Service that in the past took an hour or so only took only 30 minutes. Advisor close out was great! Total experience was outstanding. More

5000 mile service very efficient and quick service. I didn't have to wait very long, and the service was completed in a timely fashion. The waiting area was clean and very efficient and quick service. I didn't have to wait very long, and the service was completed in a timely fashion. The waiting area was clean and conducive to waiting More

Best Experience Ever!! My experience at Charles Maund Toyota was absolutely superb, from the beginning to the end of my car repair. Wes Newman who is the service manager, an My experience at Charles Maund Toyota was absolutely superb, from the beginning to the end of my car repair. Wes Newman who is the service manager, and whom I've known for 12 years, introduced me to Danyelle Chayhitz, the collision Representative for Charles Maund. She was very supportive, personable and above all very professional. She and Wes deserves a five star!! More

Good communication One week after I called regarding the airbag recall the service dept calls me and then got me scheduled for the next day. I had them do my 105k check One week after I called regarding the airbag recall the service dept calls me and then got me scheduled for the next day. I had them do my 105k check up and it was all complete by 5:30. They offered me a ten percent discount since the job was so extensive. I appreciated that! More

Quick service, very professional. I thought you were going to rotate the tires. I'm not sure if it was done or not. Was it, or was it supposed to have been done???? I didn't ask I thought you were going to rotate the tires. I'm not sure if it was done or not. Was it, or was it supposed to have been done???? I didn't ask for it, thought it was part of the service. More

Customer service Concerned about the up keep of customer's vehicles. l was very pleased. Did not take that long. I also liked the free drinks. Thanks. Concerned about the up keep of customer's vehicles. l was very pleased. Did not take that long. I also liked the free drinks. Thanks. More