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Toyota of North Austin

Austin, TX

4.2
2,309 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little ...
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,309 reviews

June 05, 2013

I could have given the rating perfect score but unfortunately there's 'a but' involved in the whole experience. So here's the break down. First of all, I went into dealer per recommendation of a go More

by seanbigbiteburger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 08, 2013

It is not the satisfying words below that reflect my experience with ‘Charles Maund Toyota” but it is the glory and gratitude that I had with me when I stepped out of your dealership. It is hard to expr More

by hkochat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Prince
December 13, 2012

Bought a new car, found scratches and bad window tint on it. They fixed that but put more scratches on it while they had the car with them. And will not take responsibility to fix it. Instead they called a More

by tapanpatel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ty Reed and Cathy Peters
Dec 14, 2012 -

Toyota of North Austin responded

WOW! We had to call the police on this guy. They knew him by name and reputation. Enough said.

Dec 31, 2012 -

tapanpatel responded

I heard the voicemail that you left me talking bad about me with the police that you called for me. That police had no idea who I was I know that for sure. I have no criminal or any kind of record with police whatsoever, I do not have to prove that to you. You simply did not took responsibility of your action towards your customer and his purchase. That tells a lot about you and your business practice. I have been running a successful business for 15 years. But never seen any business not taking responsibility of their action and trying every way possible to prove customer a bad guy. Posting a response by saying "Enough Said" also says a lot about your nature and how your treat your customer.

More
August 14, 2012

I must say this has been a very frustrating car buying experience: STEER CLEAR OF THEIR USED CAR DEPT!! (This is my email to CMT management and I received no valid response, beyond a customer service per More

by curtamous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill and William - Used Cars
May 28, 2012

I wish we had read these reviews sooner. They describe perfectly our experience in negotiating a Highlander. Luckily at the last minute we confirmed the lack of features on the vehicle before signing the More

by BlancaLe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Reed
February 10, 2012

I called about 60,000 mile service, was quoted price of $289. After I was told brakes needed work I okayed that for $329, again all verbal. There were a couple of other little things-- windshield wiper a More

by legalboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown names
December 30, 2011

I'm editing a 1-star review after working with the others at the dealership. Basically, we had a poor initial experience that we thought was sleazy bait & switch tactics. But after speaking with the head h More

by rcaustin
Recommend Dealer
Yes
Employees Worked With
Stanley Norwood, Ty Reed
June 24, 2011

We visited the Charles Maund Toyota dealership to research a purchase of either a Highlander or a Sienna. We made it clear to our sales person, Kyle, that we would not be purchasing immediately, but More

by dhemme
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Flores
April 15, 2011

I just bought a 2011 Sequoia from Maund and it has been a nightmare. I have purchased seven Toyotas in my life and this was the worst experience. Previously I purchased from Classic and Champion, which I s More

by acelotto
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Flores
March 11, 2011

Even though I have my factory warranty still, it seems that every time my car needs to be fixed, this particular part is not covered. The part is always not in, even though I scheduled an appointment...so More

by big baller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin