Toyota of North Austin

Y Lee Is Great! YK Lee helped me find a Tacoma that fit my specs, not pushy or sales-y at all, loved working with him. Ask for him if you go there. YK Lee helped me find a Tacoma that fit my specs, not pushy or sales-y at all, loved working with him. Ask for him if you go there. More

Has an issue and they eliminated it almost instantly! I bought a 2015 certified pre-owned Corolla from them and it's a nice vehicle but after the sale I had a disagreement- lets say a terms issue. I sent I bought a 2015 certified pre-owned Corolla from them and it's a nice vehicle but after the sale I had a disagreement- lets say a terms issue. I sent an email to the pre owned sales director Jonas Martinez and he solved it instantly. Not even a hour after the email was sent he was personally calling and wanted to resolve any issue- and he did. I went from I will never deal with this dealer again to "WOW I had these guys wrong". (Anyone can make a wrong judgment and not have the correct perception when they're upset) . So if you ever have an issue -which they are few and far between but when you do, don't complain just bring it to their attention and they will work with you. You can't go into a high volume sales environment complaining . The sales and management staff are in high stress gears selling cars. Just know what your issues is and provide it to them in detail. I sent my concern in by email. The sales staff was great -Patrick was the first guy we dealt with and even though there are high pressure salesman on their lot, Patrick was not one of them. He allow me and my wife to window shop cars and come back a week later. He had us helped by another sales guy named Will who is also a good guy to deal with- But you need to tell him exactly what you are looking for and he'll make it work for you. You're safe buying a vehicle from Charles Maund Toyota new or used. The director Jonas Martinez is very professional and approachable -This guy could literally run a big Vegas . He goes well above and beyond the call of duty to help the customer. Charles Maund Corporate better watch out. Guys like Jonas Martinez are hard to find and there are lots of companies that would pay to have this guy working for them. The Charles Maund experience was a nice surprise and they make you feel like part of the team and want you to come back. I think I will for sure. James Hurlbut More

Smooth and easy Everything was Great smoot and easy and Excellent service by far. I never mind coming to the dealership. Be back soon. Besy dealership in town. Everything was Great smoot and easy and Excellent service by far. I never mind coming to the dealership. Be back soon. Besy dealership in town. More

Oil Change Showed up early and got great service. Great staff that was very knowledgeable. Complimentary donuts and coffee is always a nice touch. Toyota always Showed up early and got great service. Great staff that was very knowledgeable. Complimentary donuts and coffee is always a nice touch. Toyota always has good customer service. More

Great!!! Awesome team at Charles Maund!! Arrived to the dealership at 1030 hours; by 1330 hours, I had picked out a vehicle, the loan approved and I was back o Awesome team at Charles Maund!! Arrived to the dealership at 1030 hours; by 1330 hours, I had picked out a vehicle, the loan approved and I was back on the road headed home. Great staff!! More

Not a stressful experience it all.. Awesome! We were ready to be pressured to by a vehicle and to deal with all the stress. But no it was a very comfortable experience. Mr. Ferriol took all the t We were ready to be pressured to by a vehicle and to deal with all the stress. But no it was a very comfortable experience. Mr. Ferriol took all the time to answer our questions and we test drive 3 vehicles. The negotiation was very smooth and never felt pressured to buy the vehicle. I truly recommend this dealership. Specially Mr. Ferriol and Mr. Walter Sanchez. Thank you Laura Zermeno More

GREAT! ayyyyee, Hieu Nguyen is the real deal at Charles Maund Toyota. He found me what I wanted NEW and gave me a great deal. Holla at cha boy Hieu for your ayyyyee, Hieu Nguyen is the real deal at Charles Maund Toyota. He found me what I wanted NEW and gave me a great deal. Holla at cha boy Hieu for your next Toyota. More

Mr Lee is awesome Mr Lee is the best new car salesperson we have ever worked with. Very thorough and and gave us a very fair no hassle price. This is the third car we Mr Lee is the best new car salesperson we have ever worked with. Very thorough and and gave us a very fair no hassle price. This is the third car we have purchased from Charles Maund! They make new car buying easy! More

My Mama's Truck My 81 yr old mother was in an accident and totaled her car... so we were in the market for a small truck. Chandler Grant and the folks over at Charles My 81 yr old mother was in an accident and totaled her car... so we were in the market for a small truck. Chandler Grant and the folks over at Charles Maund found us the perfect size truck at the right price with all the reliability and comfort the Toyota Tocoma is known for and made one little old lady very happy. More

Muy buen servicio Ricardo Ponce nos ayudo mucho. me recomendaron con el, el tomo su tiempo y nos ayudo a encontrar el carro que queriamos. muchas gracias.definitivament Ricardo Ponce nos ayudo mucho. me recomendaron con el, el tomo su tiempo y nos ayudo a encontrar el carro que queriamos. muchas gracias.definitivamente lo recomendamos More