Toyota of Newnan - Service Center

i had to go to toyota of newnan to get some work done for one of my cars. they have the shittiest customer service i have ever seen, you have to wait 20 minutes to get hold of a service advisor and they wont one of my cars. they have the shittiest customer service i have ever seen, you have to wait 20 minutes to get hold of a service advisor and they wont even give you a call when your vehicle is ready to pick up, you have to call them and ask them about it. they dont pull the car up for you. i am never going back to this dealership again. More

Brought in 06 Tundra for 60k service, brake pads & driveline vibration. After service, returned to shop because of rattling & popping of brakes, driveline vibration continuing to get worse. This heavy driveline vibration. After service, returned to shop because of rattling & popping of brakes, driveline vibration continuing to get worse. This heavy vibration was blown off as 'tire tread caused'. I was ASE master tech 18 years, this is NOT tire caused vibration, when driveshaft separates at center joint, I guess I'll prove my point. Tires have less than 10k miles anyway, and I'm not spending $700 on new tires again just to prove the point that it was NOT the tires to begin with. More

Sales experience was great, but their service department is very lacking. When I took the car in I already knew the problem and it took ALL day for them to come to the same conclusion, when all they had to is very lacking. When I took the car in I already knew the problem and it took ALL day for them to come to the same conclusion, when all they had to do was a simple inspection of a cable, instead they did test after test and told me that Autozone sold me a bad battery. I finally got them to understand that the Positive Cable needed to be replaced after talking with 3 different people and 9 hours later. I'm not a certified mechanic, but I know how to do simple maintenance on a car. When the Service Technician calls me 7 hours after I told them what was wrong, and says, "We can't find anything wrong with it, and I don't want to sent you on your way without helping you, what do you think is wrong with it?" it doesn't inspire confidence in their abilities. Then the Service Manager wants to argue with me about the conversation the Tech had with me, and she's telling me, "THAT's not what he said, he didn't ask you what you thought was wrong with it?" and she says that she was in the same room, but after I recite back word for word what he said, she changes the subject, and then quotes me 2 1/2 hours of labor for a cable replacement that has one bolt on the alternator and one bolt on the battery, at $88 an hour. More