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Toyota of Newnan - Service Center
Newnan, GA
63 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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63 Reviews of Toyota of Newnan - Service Center
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May 24, 2013
Called on Thursday to rent a Prius in a couple of weeks and was quoted a weekend price plus a one day rental because I would have the vehicle from Friday to Tuesday. A lady by the name Elisha check to see and was quoted a weekend price plus a one day rental because I would have the vehicle from Friday to Tuesday. A lady by the name Elisha check to see if a pruis would be available and confrmed that a pruis was available for the dates.I felt that the price Elisha quoted me was very fair and resonable. Told her I needed to speak with my husband and would call her right back to confirm. I called back within 10 minutes, asked for rental and received a voice mail. I called back and asked to speak to Elisha. I got her voice mail as well. I didn't leave a message on either one . I called back in about 45 minutes for the same thing to happen. This tome I left a message on the rental voice mail. I tried calling all day up until about 450 pm when finally I told the receptionist that I wanted to speak with someone and not a voice mail. I was put in contact with Lauren and explain the above to her. She also confirmed about a vehicle being available when I needed it. Se took my name and number and said she would have them to reserve it for me first the in the am and would call me to let me know it was done. She called me today( Friday ) and told me they no longer rent Prius! Even though it is still on the list when you talked to them and the workers like Elisha and Lauren think they are available. So I called Elisha and she once again looks and confirms that a Prius can be rented. She puts me on hold and talks to Hernan Gutierrez who is the manager over the rental and this is when she finds out that NO they can longer rent Prius. So I call and leave Hernan Gutierrez a voice message to call me. I'm informed that they rent other vehicles but not Prius and that this was changed back on May 1st. My complaint is that it is now the 24th and you have had time to tell your employees and make changes in the computer and to the list of rentals so that when someone calls for a specific vehicle and they are NOT misinformed. I told him I wasn't happy with their communication between one other so that the customer doesn't have to suffer. I told him I would be writing a BAD review and dealing with another Toyota dealer that is a little distant s away. I also asked who the owner was andante to have them call me He chuckled and said it is privately owned, his name Walt and he is my brother. And thanks for the feedback. So here you go Hernan! That's my feedback. As I told you we are looking at buying one but wanted to try one out first but we will NOT buy from you! Thank you Elisha and Lauren for your help. Sorry you had the wrong information in front of you! Beware of Hernan Gutierrez at the dealership because he seems to think that just because his brother owns the place he can treat customers wrong! More
by Unhappy30277
Employees Worked With
Hernan Gutierrez
May 17, 2013
3 return trips for 15,000 service bc of service advisor not recommending tire rotation even though it is clearly stated every 5,000 miles, no other recommended maintenance performed either, took car back 2 not recommending tire rotation even though it is clearly stated every 5,000 miles, no other recommended maintenance performed either, took car back 2nd time dealt with manager, they left off lug nut and valve stem cap, took car back 3rd time, they put wrong lug nut on, took car back 4th time finally fixed with no apology or desire to have me as a customer ever again. also took my 4runner in for service & pedal recall, i asked not to have my pedal cut, they cut it, and asked to have my grease fittings lubricated and propeller shaft re torqued, they didnt perform either service, had to return a 2nd time to have right pedal put on vehicle and propeller shaft re torqued. I greased the fittings myself... I will never return to Toyota of Newnan again for anything... thank god Lagrange toyota is not that much further as i will be using them from now on.... More
by adamskratchtherapy
Employees Worked With
Jeremy Morris, Bill Stovall
June 28, 2012
I took my 2010 Rav 4 for a normal servicing. Shelley, my service rep was very nice and professional, and the car was ready when promised. I also had a noise looked at, and they all but tore the car apart t service rep was very nice and professional, and the car was ready when promised. I also had a noise looked at, and they all but tore the car apart trying to find it. They tightened everything down, and the noise is gone. The only negative I can give is that the cashier could have been a little friendlier. She was abrupt and a little negative - maybe having a bad day? Overall, a good experience. More
by xteacher
Employees Worked With
Shelley
October 31, 2011
I was surprised to find I could reserve a service appointment online and I could lists what specific services I needed. I got the appt time I needed but when I got there the service person had no id appointment online and I could lists what specific services I needed. I got the appt time I needed but when I got there the service person had no idea what I wanted...no communication of employees. As it was I was glad to talk with Shae because she was able to tell me what I needed. Nice waiting area, nice employees everywhere. Shae was a gem. I was surprised to pay over $200 for a light bulb in left headlamp that I had completely replaced a year ago! I wish she would have had a service person explain this to me...but I didn't press either. I also wished they would have told me about incredible construction work I had to navigate to find the place! More
by calwillnol
Employees Worked With
Shae, cashier, other employees
September 28, 2011
The owner Walt is great. He takes the time to say hello and shows a genuine kindness. However, his service dept. has a lot to learn about doing a thorough job. Several times after having a simple oil chan and shows a genuine kindness. However, his service dept. has a lot to learn about doing a thorough job. Several times after having a simple oil change and tire rotation I find my tires service light and wind shield dash lights coming on shortly after the service. This simply tells me the service people are NOT being thorough; they're not checking resevoirs or checking tire pressure. If they are short in this area then how many other areas do they fall short in?!?!? More
by spencerhm
Employees Worked With
service dept.
September 28, 2011
From sales to service, nothing but problems. Bought 2 care from them in about a 3 year period. One used, one new. Will never go back again. Spoke to owner himself. Learn from my mistakes. care from them in about a 3 year period. One used, one new. Will never go back again. Spoke to owner himself. Learn from my mistakes. More
by weaselz
Employees Worked With
Walt
September 01, 2011
I went to Toyota of Newnan to have a spare door key made for a used Highlander that I had bought in another city. The people the service department took the information they needed from my vehicle and aske for a used Highlander that I had bought in another city. The people the service department took the information they needed from my vehicle and asked me to wait. I was on my way in less than 10 minutes with a new door key and was not charged a dime. Excellent customer service. Thanks. More
by Toyoto
Employees Worked With
Gary Head
July 14, 2011
customer service is always number one and i have no complaints. my needs are always addressed immediately upon my arrival and met with the highest standards. complaints. my needs are always addressed immediately upon my arrival and met with the highest standards. More
by mchkramer
Employees Worked With
shelly
July 11, 2011
When I arrived at Toyota of Newnan Gary Head immediately greeted me and wrote up my paperwork. My car had almost 50K miles and I knew I needed brakes but Gary took the time to explain the mechanics of the b greeted me and wrote up my paperwork. My car had almost 50K miles and I knew I needed brakes but Gary took the time to explain the mechanics of the braking system to me. There were a few other items that also needed to be repaired which I was also given a detailed explanation on. I have complete trust and confident in Toyota of Newnan and would not take my car anyplace else for service. I received the red carpet treatment from Gary and the entire team at Toyota of Newnan and would highly recommend this dealership. More
by Stacey01
Employees Worked With
Gary Head
July 06, 2011
I didn't call for an appointment and it was a holiday weekend, I was greeted quickly and politely. It turned out to be a simple thing and I was on the road again without an issue. Thank you! weekend, I was greeted quickly and politely. It turned out to be a simple thing and I was on the road again without an issue. Thank you! More
by pasay
Employees Worked With
Gary Head
