Toyota of Newnan

Just do the right thing. Disappointed by the lack of customer service displayed. It's not only wrong but a total inconvenience to have me spend 6+ hours so you can redo what y Disappointed by the lack of customer service displayed. It's not only wrong but a total inconvenience to have me spend 6+ hours so you can redo what your service team should have repaired correctly the first time. You should have done the right thing & let Autonation Mall of GA repair. Beyond annoyed! More

Weeks of waiting for calls back from sales people My first impression was fine with Newnan but after I put a deposit on a vehicle that they would have to have brought in so I could buy it, things went My first impression was fine with Newnan but after I put a deposit on a vehicle that they would have to have brought in so I could buy it, things went downhill fast. The salesman never called to let me know the status for 2 days. When I finally got a hold of him he said that the car had sold at the other dealer so they were looking for something similar that they could bring in. After a week I went to the dealer to see about just dropping the deal since they had not called me. A different salesman then said, "I don't know what the problem was with the last car, but I can get this car for you today" so I then waited around for another phone call that never came. I ended up buying a car from the Union City dealer since they actually found the car I was looking for and kept in touch with me throughout the process. I finally got an email from the salesman just this week, they still did no have the car but were working on it. I told him never mind I bought a car at Union City. Maybe if I had just bought what they had on the lot my experience would have been different, but it shouldn't have been this way. I do not recommend this dealer to anyone. More

Best first car buying experience!! Everyone I encountered was extremely nice and bent over backwards to make sure I got everything I wanted and all my questions answered. I would recomm Everyone I encountered was extremely nice and bent over backwards to make sure I got everything I wanted and all my questions answered. I would recommend this dealership to anyone in the market for a new car. I'm loving my new corolla!!! More

Excellent Team, Great Deals, and Reputable Brand I have never written a review for anyone in my life, but I am so impressed by everyone in Toyota of Newnan that I take my time to leave review for the I have never written a review for anyone in my life, but I am so impressed by everyone in Toyota of Newnan that I take my time to leave review for them. I bought a brand new Toyota Camry SE on June 4, 2015. During my car hunt, I went to different dealerships (Kia of Union City, Nalley Honda of Union City, Toyota of Union City, Hyundai of Newnan , Ford and GMC dealers), and experienced speaking to different salesperson. I was already harassed by the sales manager at Hyundai of Newnan which is close to Toyota of Newnan, and I thought I would go through the same experience in Toyota of Newnan, but I was wrong. My sales person, Ruben, and sales manager, Greg, were very professional, kind, and patient and they gave me the best deal. These people are wonderful, and will make your vehicle purchase experience very hassle free, and enjoyable. I highly recommend Toyota of Newnan to everyone. More

Bought a used truck. If I could have Negative stars this place would get them. I bought a used truck from these guys. A month after I bought it... It broke down hard. $800 If I could have Negative stars this place would get them. I bought a used truck from these guys. A month after I bought it... It broke down hard. $8000 and 6 months later my truck is finally running again. Talked to the owner Walt and he told my "Sorry, you bought it as is" This Place screwed me. More

Genuine, friendly and helpful I highly recommend this dealership! Lucas, along with every other employee we encountered during our visit, was extremely helpful, friendly, professio I highly recommend this dealership! Lucas, along with every other employee we encountered during our visit, was extremely helpful, friendly, professional and sincere! They assisted with trading in my car for a SUV. The selection at Toyota of Newnan was excellent - I left happily with a 2013 SUV! Thanks Lucas and team at Toyota of Newnan! More

Avoid the service department!!!!!!!!!!!!1 I own a Highlander and have it serviced at Jim Barkley Toyota in Asheville NC. My family was visiting in Newnan GA. I needed to get my son's Honda Ri I own a Highlander and have it serviced at Jim Barkley Toyota in Asheville NC. My family was visiting in Newnan GA. I needed to get my son's Honda Ridgeliine serviced with just a tire rotation and oil change. I chose the Newnan Toyota dealership (big mistake!) because of my respect for Jim Barkley Toyota.So instead of a Jiffy Lube place I chooses (big mistake!), yes, Toyota of Newnan. I thought it was odd that they do not have an express lane. My Toyota dealership in NC sure does and I use it all of the time. So two and one-half hours later the car is ready. The dealership service department is NOT busy. People who have come in after are leaving. Poor Derrick ( the service rep) is so socially inept it does occur to him e to update me even once.So I take the initiative with the checkout person who tells me the vehicle is still being worked on. I go to Derrick's desk. He is on the phone (probably social) and stand in front of his desk. He ignores me. I go to the desk (Lance), who at least has enough sense to note that I have been there a long time, long after customers who have come in after me have already left. Then I see my son's Ridgeline out in the lot. So I tell Lance that and he looks out goes "duh." Long story short. I pay my sixty dollars and leave. I did ask for the service supervisor's name, called him and left a professional detailed message with his phone number. By the way, he might not exist as I have never heard back from him. So avoid the service department at Toyota of Newnan. They are unprofessional, only interested in your money, poorly trained and do not represent Toyota well. I would never go back there. Hopefully they will fire Mr. Stovall and some of his unprofessional service representatives. Then start over and build back the company's reputation. More

Great experience buying a part from the parts department I purchased a replacement mirror for my Rav4 using their Toyota online parts catalog on the dealership website. One of their parts consultants called I purchased a replacement mirror for my Rav4 using their Toyota online parts catalog on the dealership website. One of their parts consultants called immediately to let me know the assembly did not include the cover. I am so happy she let me know since I needed the cover too! She ordered the parts for me that day and I received the items in 3 days. Their prices are competitive, they were quick to process & ship my order and they have great customer service. Overall I am very happy with my purchase and will definitely order from them again if I need any more parts for my Rav! More

Awesome The BEST dealership in the South!! An absolute pleasure to do business with. We keep going back and ALWAYS they look after us like no other place. The BEST dealership in the South!! An absolute pleasure to do business with. We keep going back and ALWAYS they look after us like no other place. 100% Recommended. Makes buying a car enjoyable as it should be. Perfect Experience. More

Although we had a positive experience during our initial sale, we have been very disappointed by the result. Our 2009 corolla has serious issues relating to a faulty water pump that has caused engine damage sale, we have been very disappointed by the result. Our 2009 corolla has serious issues relating to a faulty water pump that has caused engine damage. We kept our vehicle serviced and this issue came up suddenly this fall. We have had the car a little more than three years and it has less than 60000 miles total. We have had to put 4000 dollars into repairs since September. While we realized that warranties were expired, and did not expect to have these costs covered, we were told by several repair places that these kinds of issues should NOT be happening at this point. We did expect that a dealer from which we had purchased thee vehicles would take into account that these kinds of problems on a vehicle with fairly low mileage is unusual, and that perhaps they would have offered some kind of break on the repairs. Not only did they NOT do that, they were very rude and cold about the whole thing. Ironically, they chastised us for not having a Toyota water pump in the car. Never mind that the reason we didn't was that we had to have an emergency repair when the Toyota pump that was in theme car burst. We will never go back to this dealer for sales or service...not because we think that they did anything illegal or wrong, but because we expect that places we have given repeat business on big ticket items would treat us and unusual issues with more empathy and concern. We are people....and deserved more humane treatment. They were arrogant and uncaring. More