Toyota of Nashua - Service Center

Brought my 99 4Runner in for the engine light being on in mid July. Quote to fix was around $600.00. I asked that the entire vehicle be inspected to see if any other repairs would be needed in order to pas mid July. Quote to fix was around $600.00. I asked that the entire vehicle be inspected to see if any other repairs would be needed in order to pass inspection in August as it's an 11 year old truck and if the repair bill was too high I would not have it repaired but simply bought a new one. I received a call after dropping off that there were no other issues and it should pass with no problems. Based on that informaton I allowed them to do the engine light repair as well as an additional $600 or so for the 120K mile service. Jump ahead to August 29th. I drop my vehicle off for state inspection at 7:30. By 8:30 they have informed me that my truck needs $4,400 worth of repairs and $2,668.00 worth of repairs just to pass inspection. I speak to the service manager as I am now furious that only 6 or 7 weeks have gone by since I had the truck looked over by them and was assured there were no issues to prevent inspection. I end up taking the truck to another garage along wth the estimate of the issues and ask them to verify that these items that need to be fixed. I receive a call from the new auto place that they checked everything on the list and there were only two items that needed repair...the windshield wiper blades and the muffler. His price was $220.00 for the muffler, wiper blades, emission test and inspection. Below is Toyota's breakdown. State inspection - 14.95 Emissions test - 29.95 Muffler Replacement - 852.66 Steering Rack - 1241.75 Sway Bar link - 444.00 Sway Bar Bushings - 71.32 Wiper Blades - 59.20 Clutch Assembly - 1136.43 Fly Wheel - 465.01 Alighment - 79.95 Shop Charges - 18.95 BUYER BEWARE I have documentation to back up all that I have reported to above. More

Brought my car in for 4 recall notices and oil change. Dropped off at 7:30AM and at 8PM, services were not completed. Parts were not ordered, I was not notified, wasn't told about services that technician Dropped off at 7:30AM and at 8PM, services were not completed. Parts were not ordered, I was not notified, wasn't told about services that technicians recommended - I found out by looking at the paper I was given. Overall it was a terrible experience. I do acknowledge that I was given a free oil change, but I'd rather pay for the oil change and have an overall good experience and it was anything but good. I would NEVER recommend anyone have their car serviced there OR purchase a car due to my experience. More

Advertised matching tire prices within 10 miles. Got all info they asked me to get, brought it to them, then tell me they need SKU # on quote. What a joke. IF you make it that difficult why advertise. Took info they asked me to get, brought it to them, then tell me they need SKU # on quote. What a joke. IF you make it that difficult why advertise. Took business to where I got quote, don't bother trying to get the info you need, they will reject it. Same tires at other place, same tires advertised on internet and even went to other place got a quote, and another piece of paper with SKU #, but told not good enough, has to be on the quote. This after placeing several calls to dealer asking what they needed. Been doing business with them for a long time, all cars serviced and had no problems, will rethink taking my cars to this dealer in future. Very poor service today. More

I've been a loyal Toyota of Nashua customer for 15 years. Recently my father had a bad experience with a sales person for a Venza in which that Rick LaBrie was involved in. He eventually purchased the car Recently my father had a bad experience with a sales person for a Venza in which that Rick LaBrie was involved in. He eventually purchased the car someone else. My uncle, Robert St. Cyr, whom has also purchased several cars from you dealership, also had a bad experience with a sales person. He has also since purchased three other vehicles from other dealers, including a new Rav and a used Solara. My fiancé and I are both looking for new vehicles and will not purchase from your dealership. I will now explain my frustrations with your dealership. I called early on 8.16.2010 to schedule service on a tire rotate, the floor mat recall and an issue with batteries dying with the remotes on the remote car starter. When I arrived, I was not in the system and the system had all kinds other service listed. This was easy enough to resolve. The service took almost two hours to complete. After an hour the service person indicated it was almost finished but still took another hour before I was presented with paperwork. The most frustrating aspect was the car starter remotes. I've spent upwards of $15 dollars on batteries to determine if the cause was from low batteries or the remote itself. I requested that the remotes be replaced because it was now my third time bringing the vehicle back for an issue with the remote started. The other two times had dead brains. I live in Lowell and I simply did not want to drive back to the dealership if in fact the remote has an issue. Instead of the remote being replaced I was told that as a starting point fresh batteries needed to be installed and monitored to see if the batteries die. Now, if the remotes do have an issue, I must return for the fourth time to have this fixed. Who’s going to reimburse me for my time and fuel for and an issues that has still not been resolved. At this point, I will not return to Toyota of Nashua for another vehicle purchase simply in principal that I feel that the dealer attempting to save $30 for a remote doesn't justify my business. More

We went for service, but we bought a car. New to the We went for service, but we bought a car. New to the area, this was our third visit to Toyota of Nashua. We'd had a bad experience after a Connect We went for service, but we bought a car. New to the area, this was our third visit to Toyota of Nashua. We'd had a bad experience after a Connecticut dealer failed to spot an impending brake problem. Our brakes seized up far from home. It was expensive and very inconvenient. Not long afterwards, Toyota of Nashua became a new, nearby place to stop. We had to make one return visit after a repair, but we were treated well and courteously, and we remain happy with the service there. Just a few months after a 60k checkup there, our power steering died. We were told it was owing to the cables rotting away (?!). They also reported a leak in the front differential. $500. We can't say whether those are reasonable developments so soon after the 60k checkup. We were also told we should have another $700 procedure. It wasn't clear what it was and we declined. But we'd have worried whenever we drove. We weren't in the cheeriest mood when we arrived at Toyota of Nashua to pick up the repaired Highlander. Andrew Sadler just happened to be outside when we drove in. We fell into a conversation with this tall, outgoing, athletic-looking fellow, not knowing he was a dealer. He's an unusual young man, purposeful, direct, motivated, engaging but also serious. And there's more, much more to him. That includes his professionalism and the encyclopedic knowledge he brings to the table to help in matching customer to car. He's one of those people we instinctively want to know better. The end result is that we left our 2003 Highlander and its repair bill behind and drove away in a 2010 model. We're happy with the outcome. We feel that we were fairly treated. More than that, we'll look forward to seeing Andrew again. Toyota of Nashua's business manager, Tony, should also get a mention. We liked him a lot too. We talked as much about generational values as about the car. But we come from a generation where the personal matters. We found the personal with Tony as we did with Andrew. More

I went in and dropped the car off (2000 toyota celica) with prior advise to get the valve's re-shimmed. They ended up doing a diagnostic and said the rod bearings had spun and there was engine knock and t with prior advise to get the valve's re-shimmed. They ended up doing a diagnostic and said the rod bearings had spun and there was engine knock and told us to get a new engine. I went out and purchased the rod bearings and paid a trust-worthy mechanic to install them. I was with him as he pulled the rod bearings out and they were perfectly fine...all 4 of them. We replaced them anyways with the new ones and proceeded to call back Toyota immediately. Of course their mechanic was not present and they apologized like they should have (this all took place Friday). I get a call back Monday and after spending 200 on diagnostics on 2 different dealerships, 40 for the rod bearings, and 350 for installing the rod bearings, they refused to give us anymore than the original 89 dollars off of the diagnostic to cover the 600 dollar valve re-adjustment job they should have done in the first place. Horrible service, lazy mechanics. I doubt they even took the head off and dropped the oil pan..more along the lines of started the car, listened, and guessed. More

I purchased a 2007 Toyota Corolla and I financed through the dealer and after one year I decided to sell my car. I borrowed money from my credit card and paid all the money I borrowed from the dealer. They the dealer and after one year I decided to sell my car. I borrowed money from my credit card and paid all the money I borrowed from the dealer. They charged me all interest for the whole amount of money I borrowed. I could not sell my car and decided to keep it. Almost one later the dealers sent me a coupon to change the oil for $14.99. Then i took my car to change the oil, and i had to wait for more than two hours. After that the service person told me that i needed front brakes for my Corolla. I told him no, then he got upset and he said he wanted to write it down on the receipt that the car is dangerous to the road. Then I took my car to the gas station to check my front brakes and they said that you still have half of them left. Last week my car engine light came on and so i took it to the part store and they checked my engine light and said that I needed a computer. I went on the internet and I discovered that after 80,000 miles all these Corolla engine lights comes on and the dealer has to fix it for free. So i called the Toyota of Nashua and made an appointment. They gave me an appointment for next week. Once I took the car there, my car mileage reached to 81,014. After they looked at my car, the service person said that you needed a computer that cost me over $700. I told him that this is a recall and you have to fix it for free. He acted as if he did not know anything about the recall. Then he said that he would give me a discount and i refused. Then he said that my car has 81,014 miles and the guarantee is not covered. For 14 miles over, he didn't fix my car. More

Toyota of Nashua has always helped me with service, parts and purchase of one new and one used car.....although they are not perfect, when things don't go great....... (which has been rare) , they have alwa and purchase of one new and one used car.....although they are not perfect, when things don't go great....... (which has been rare) , they have always been there to correct anything, you just have to make them aware of your concerns....this is a dealer that has seen me though the fog of repairs, parts and sales like no other I have been to and trust me, I've been EVERYWHERE.... ...................................... More