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463 Reviews of Toyota of Nashua - Service Center
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August 23, 2012
Pat Simoli is outstanding. He has been a great help to me. He is honest, friendly and I trust him completely. I would highly recommend him to anyone. He represents this dealership in the most positive way me. He is honest, friendly and I trust him completely. I would highly recommend him to anyone. He represents this dealership in the most positive way. More
by jelefante
Employees Worked With
Pat Simboli
August 20, 2012
I was greeted promptly, given very pesonal service, and even had a tour of the new facility. Met the staff and the general manager. Car was ready when and as promised. even had a tour of the new facility. Met the staff and the general manager. Car was ready when and as promised. More
by mightyotis
Employees Worked With
583 robert sullivan
August 17, 2012
I have been having my car serviced at Toyota of Nashua for years now, and have never had a bad experience. Jeffrey Kelley has taken car of my car every time and I always get great communication, service, for years now, and have never had a bad experience. Jeffrey Kelley has taken car of my car every time and I always get great communication, service, friendliness, and a great price. I don't even own a Toyota now, but I still bring my car to Jeff for service. Thanks! More
by fijifruits
Employees Worked With
Jeffrey Kelley
August 17, 2012
Jeff Kelley provided me with excellent customer service. He was very knowledgeable and friendly. I will definitely use Toyota of Nashua again thanks to Jeff's personality. He was very knowledgeable and friendly. I will definitely use Toyota of Nashua again thanks to Jeff's personality. More
by rachlalibs
Employees Worked With
Jeff Kelley
August 05, 2012
All personnel are very personable, helpful and friendly. The associate who I met with knew who I was and what to be fixed on the vehicle. Everything was ready and in place for my car to go directly in. Br The associate who I met with knew who I was and what to be fixed on the vehicle. Everything was ready and in place for my car to go directly in. Brian communicated that perfectly. More
by julielove
Employees Worked With
brian
April 18, 2012
My 16 yr old daughter ran out of gas in our 2002 Prius, panicked and wound up having AAA tow the car to Toyota of Nashua. I didn't know that the problem was no gas and figured that as long as they were loo panicked and wound up having AAA tow the car to Toyota of Nashua. I didn't know that the problem was no gas and figured that as long as they were looking at the car, we would have the oil changed and the tires rotated. Toyota of Nashua charged me $184 to change the oil, replace the wiper blades, rotate the tires and to tell me that my daughter ran out of gas. I could not understand how it took an hour and a half labor to do this work, and complained to the service rep about this. She said that he did "extensive" work to diagnose the problem, including computer diagnostics, and that the oil change required a certain amount of labor. More
by kevinfergs
Employees Worked With
Don't remember
April 11, 2012
I've been having my 2002 4-Runner serviced at Toyota of Nashua since I moved here from Colorado in 2004. My service specialist, Jeff Kelley, has always been great to work with. I find that they don't pus Nashua since I moved here from Colorado in 2004. My service specialist, Jeff Kelley, has always been great to work with. I find that they don't push you into service that you don't need. I now have close to 200k miles on my truck and I hope to get another 200. More
by mattyl123
Employees Worked With
Jeff Kelly
March 24, 2012
first off i went there for my toyota care oil change and tire rotation on a new vehicle at 5000 miles.. they changed my oil and filter. at least i think they did although they didnt show it on toyotas websi tire rotation on a new vehicle at 5000 miles.. they changed my oil and filter. at least i think they did although they didnt show it on toyotas website as work done by dealer it says no work done. they did not rotate my tires as prescribed by toyota. i just assumed they did. the only thing that shows on the toyota customer care site is they ordered a visor clip which i was never called about to have fixed. so who knows if my oil was in fact changed?? second....i e mailed the service dept about two problems i had with my vehicle and got absolutely no reply whatsoever from them. so i changed dealers ...end of story. new dealership takes care of all my issues from now on. dont go here for service if you expect it done or to be communicated with in a reasonable time...end of rant i have to say i had a great buying experience at this dealership... but service? like wow see ya ! More
by fixer
Employees Worked With
e mailed service dept no response whatsoever
February 18, 2012
I was warned by a friend of their lackluster customer service in the Service Department. Well, needless to say, I had an awful experience with them. My 2011 Highlander makes an awful drive train whine no service in the Service Department. Well, needless to say, I had an awful experience with them. My 2011 Highlander makes an awful drive train whine noise that they say is "characteristic of Toyotas". Well, it is a horrible, unnecessary characteristic of Toyotas. They are useless and uneducated on what they are doing. I had a $3k part put into my Highlander, only to find out, IT DIDN'T NEED THAT PART. They try to blame anything wrong with your vehicle on the driver. My one year old Highlander needed new tires, but that was my fault because I had a plug in ONE tire. How does this make any sense? They need to educate their service department. They need better customer service, AND they need to clean their loaner cars (I got one full of dog hair). I was NOT happy with lack of assistance by the Service Dept. Manager Dana Booth, again, useless. I was not happy with the condescending manner in which I was spoken to by the Corporate Field Tech, Ted, and I was not happy with the outcome of my car's problem. The only good thing that came out of this was my fight for four new tires (which I got). They say it was a "good will gesture", I say it was Toyotas obligation since four tires should not be losing tread at 13K miles!!!! More
by my2boysune
Employees Worked With
Dana Booth, Tom Shop Foreman, Ted Field Technician
