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Toyota of Naperville - Service Center

Naperville, IL

4.4
189 Reviews

189 Reviews of Toyota of Naperville - Service Center

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January 16, 2018

Good service I bought a very satisfied Toyota Race 2018 yesterday, he was very patient to help me introduce the car's function, and my English is not very good, he More

by Rongjiaowei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Jan 16, 2018 -

Toyota of Naperville responded

It's valued customers like you that make it all worth it! We appreciate your kind words about Jacob so much! Another truly exceptional experience is just down the road next time you're in need. Pat O'Brien, GM, pobrien@napervilletoyota.com

November 19, 2017

I don't even drive a Toyota From the moment I walked in to Toyota I knew I was in good hands. Jordan went above and beyond to make sure my car was taken care of. His positive att More

by Palm_sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coco Jordan
Nov 20, 2017 -

Toyota of Naperville responded

Thank you for the great review of Coco and our dealership, Sarah! If you're ever in need of another truly exceptional experience, you know just where to go. Happy Thanksgiving! Pat O'Brien, GM, pobrien@napervilletoyota.com

November 17, 2017

service Had an appointment for 1 month prior to service date, and when I brought my vehicle in they called me back. They then said that they would have to st More

by Modelmaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Dulik
Nov 20, 2017 -

Toyota of Naperville responded

Valued Customer, although we don't have a specific name to match with this experience here, we you to please reach out to me directly so we can get back on the same page here. If you're not satisfied, we're not satisfied. Our service team has definitely gone through some changes over the past few months but it's no excuse on our end. Tom Murray, Director of Fixed Ops, tmurray@napervilletoyota.com

November 14, 2017

Mazda I came four months ago and met Kareem to test drive. A 2007 FJ Cruiser. I didn't buy at time but saw another deal later and remember Kareem. I got a d More

by Stephon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kareem Thomas
Nov 15, 2017 -

Toyota of Naperville responded

Thank you for the great review of Kareem and our dealership, Stephon! If you're ever in need of another truly exceptional experience, you know just where to go. Pat O'Brien, GM, pobrien@napervilletoyota.com

November 04, 2017

I love my rav4 Kareem Thomas was my rep for toyota, and it was an awesome experience! He is very good with difficult customers, and talks you through the process fr More

by Jess414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kareem Thomas
Nov 06, 2017 -

Toyota of Naperville responded

Jess, thanks so much for the 5-star review of Kareem and our dealership as a whole! Another truly exceptional experience is just around the corner if need be. Pat O'Brien, GM, pobrien@napervilletoyota.com

November 03, 2017

Outstanding service I recently visited Wolf Toyota of Naperville to service my car. While I was there, I asked about how to solve an annoying problem I have had with my More

by Puna2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Dulik
Nov 06, 2017 -

Toyota of Naperville responded

Valued Customer, we're so pleased to hear that you had a truly exceptional experience here at Toyota of Naperville. All the best for now and please let us know if you need anything else at all down the road. Pat O'Brien, GM, pobrien@napervilletoyota.com

November 03, 2017

Salesperson was great Larry was very helpful Larry knew his stuff and very professional Explained everything in detail and answered all my questions Didn't waste anytime and polite like all sal More

by Martin Bulinski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Dulik, Robin Clark
Nov 06, 2017 -

Toyota of Naperville responded

Martin, thanks so much for this truly exceptional review of Larry! All the best for now and remember we're just down the road if you need anything else at all. Pat O'Brien, GM, pobrien@napervilletoyota.com

October 19, 2017

Excellent service department Every time I bring my car in for oil changes or service I have received excellent service. I will never bring my car elsewhere even if I have to drive More

by Dana B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coco Jordan
Oct 19, 2017 -

Toyota of Naperville responded

Thanks so much for the truly exceptional 5-star review, Dana! Let us know if there's anything more we can do to assist you down the road. Pat O'Brien, GM, pobrien@napervilletoyota.com

October 19, 2017

Helpful, Fast and Intelligent Staff I brought my car in because I was having trouble with my air conditioner. Austin was very friendly, kind and helpful and I had a pleasant experience d More

by Allison Lunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Van Meter, Coco Jordan
Oct 20, 2017 -

Toyota of Naperville responded

Allison, we appreciate your truly exceptional review of our service department! Just remember that a truly exceptional experience awaits you here at Toyota of Naperville next time you're in need. Tom Murray, Director of Fixed Ops, tmurray@napervilletoyota.com

October 16, 2017

Most excellent customer service Jordan is a very friendly individual with incredible customer service! Helped me out with my engine problems and even helped sorted out some more prob More

by Naoj94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coco Jordan
Oct 17, 2017 -

Toyota of Naperville responded

Johnny, thanks so much for the 5-star review of our dealership! It's customers like you that make it all worth it. Let us know the next time you're in need of a truly exceptional experience from our end. Pat O'Brien, GM, pobrien@napervilletoyota.com

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