Toyota of Naperville - Service Center

I had a check light come on in my Prius. Greg Donlan handled the maintenance visit. It turned out that the fault was mine in that I neglected to fasten the gas cap sufficiently after buyin Greg Donlan handled the maintenance visit. It turned out that the fault was mine in that I neglected to fasten the gas cap sufficiently after buying gas. It took some time to determine this but, despite this, I was not charged. Service at this level and treatment that consistently exceeds expectations is just one reason that Naperville Toyota is the only place I’ll go to for service on my Prius and Avalon. I have full confidence in Greg to keep them both in top shape. More

Kelsey was so nice, but in a low-key down-to-earth normal type way. She seemed genuinely concerned about my car and it’s problems. I’d recommend. type way. She seemed genuinely concerned about my car and it’s problems. I’d recommend. More

I am going through a lot of personal issues at this time, and Bobby was so patient with me. and Bobby was so patient with me. More

I took my car in after experiencing problems with the start up and acceleration when driving. I had no check engine lights ; however Caleb the manager was able to get down to the bottom of my problem. Ca start up and acceleration when driving. I had no check engine lights ; however Caleb the manager was able to get down to the bottom of my problem. Caleb and his staff delivered awesome customer service and I love that the loaner was free while having my car serviced . I drove a new 2022 Avalon XSE and loved it. However , I’m sticking with my car as it’s still in good shape . Thanks Toyota of Naperville for keeping my car running . I’ll definitely be back in the future . More

Exceptional service Department. We purchased a new 4 runner from another dealer and had an unexpected engine light. Connie, Vinnie, and James Honey were empathetic and arranged We purchased a new 4 runner from another dealer and had an unexpected engine light. Connie, Vinnie, and James Honey were empathetic and arranged for an immediate appointment and loaner vehicle. All were professional and friendly and exceeded my expectations. I previously purchased from this dealership and they will be top of my list in the future. The good news was the gas cap was loose at some time and created a warning! They made sure my son made it to work and I had a vehicle to drive. Outstanding! More

This dealership is first class all the way. I was treated with great respect and a happy smile. They gave me a free loaner vehicle (A 2022 Camry) while they looked into the issues with my car. I determined t with great respect and a happy smile. They gave me a free loaner vehicle (A 2022 Camry) while they looked into the issues with my car. I determined that my car was not worth fixing so the dealership offered to buy my car. I told them I had another offer from another party and much to my surprise they matched it. I will return to them first when I shop for my next car. I dealt with Jake in service and he was nothing less than 5 star as was Allan in VIP service. This dealership is First Class 5 Star all the way!! Thank you Allan and Jake! More

Allan was a pleasure to deal with when I brought in my truck for a rough trade in value and to test drive a new one. He prepared all of the estimates he could find in an easy to digest packet and even pro truck for a rough trade in value and to test drive a new one. He prepared all of the estimates he could find in an easy to digest packet and even provided a full CarFax to show what other people would see when they looked up my VIN. He deserves a massive raise and a nice steak dinner. James was my service advisor and did phenomenal getting me into an SUV that could work in lieu of my truck. More

Trash poor work ethic and liars saying they did the work and didn't actually do anything. and didn't actually do anything. More

I got excellent Servise from Zeke. But at the same time I see some departments they don’t know how to talk with customers. see some departments they don’t know how to talk with customers. More

Nice people, feel security on the business, are honest, you felling free to choose your car you felling free to choose your car More