Toyota of Murfreesboro

A couple of days ago I traded in myustang for a new 2012 Prius C from Toyota of Murfreesboro and I was more than satisfied with my experience and my purchase. Dwayne Pegues was my sales consultant. I had al Prius C from Toyota of Murfreesboro and I was more than satisfied with my experience and my purchase. Dwayne Pegues was my sales consultant. I had already researched what car I wanted prior to going to the dealership and my mind made up on the Prius C. Dwayne was respectful of my decision and didn't try and push me into any other car which I appreciated. Also, I am not a tech savy person and didn't even realize what all of the features meant but Dwayne sat out with me in the car and paired my phone and contacts for me and then showed me all of what my car had to offer and explained how to do everything in a way I could understand. They were very reasonable when it came to my trade in and every member of the staff I came in contact with was helpful and curteous. I highly reccommend them and I LOVE my new Prius C!! More

Do NOT have your vehicle serviced here. I was on a Do NOT have your vehicle serviced here. I was on a road trip and had front differential problems and vibration in the front end. I approached the Do NOT have your vehicle serviced here. I was on a road trip and had front differential problems and vibration in the front end. I approached the service department and told them exactly what I KNEW was wrong. I told them I needed a new differential. Mike, from service, told me that I was in fact wrong. He told me it was NOT the differential but the U joints and CV axles. Two weeks and $1900 dollars later I got the truck... NOTHING WAS FIXED. Mike's explanation: "Must be the differential". A week later, knowing I needed to replace the differential, I called Mike again, provided the VIN number, and asked what ratio differential I needed. With out even looking anything up, Mike said, "4.10 ratio axle". I spent $500 dollars on the differential, spent 6 hours installing it and test drove it and almost blew up the front end! I called Mike back and he said nonchalantly, "Hmm... must be the 3.727 ratio differential". This place will take your money. Costumer respect is non-existent here. More importantly, perhaps, is the fact that these so called "factory certified technicians".... "Toyota experts", if you will, are simply stupid. I don't know how else to phrase it. Their incompetence has cost me over $2300. I understand that mistakes are made, but the most frustrating aspect of it all is that the dealship denies any mistake it's made. They figure if a customer IS or WAS on a road trip that they'll never see them again. Beware. More

A fake smile only goes so far. Clearly did not want to bid for my business. Buying a prius. They only had 2, so would not go lower than their $1000 markup. Went on to bash Beaman, saying they mark up bid for my business. Buying a prius. They only had 2, so would not go lower than their $1000 markup. Went on to bash Beaman, saying they mark up more. Fed me misinformation on the CARS Cash allowance rebate system. Said only full coverage insurance is eligible. Called Beaman in Nashville, offered me a little lower price. Working with me on the CARS ($4500) . finally I am getting what I want. More

I bought a new 2005 Prius from Neill-Sandler and have nothing but pleasant experiences. They explain everything carefully and are willing to accommodate my schedule. Their service is priced fairly and I' nothing but pleasant experiences. They explain everything carefully and are willing to accommodate my schedule. Their service is priced fairly and I've never had any problems in the two years I've been dealing with them. My only disappointment is that my previous dealership (Ford) gave me an excellent detailed summary of the condition of my car including tire wear. I wish this dealership would do the same. More