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Toyota of Murfreesboro

Murfreesboro, TN

3.0
313 Reviews

3434 Bill Smith Dr

Murfreesboro, TN

37129

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Showing 313 reviews

March 22, 2022

I took my Toyota Venza in to get the seat looked at. The seat works but there’s a small piece of plastic sticking out. They said they couldn’t put the piece back in and quoted a price of $1000. I get t More

by Horn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Taylor
Mar 24, 2022 -

Toyota of Murfreesboro responded

Hi, we are sorry to learn that your visit to Toyota of Murfreesboro did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 439-1266 and we will do our best to make this better.

Mar 31, 2022 -

Horn responded

Who should I ask for?

March 16, 2022

Great service. Organized and would highly recommend, Made an appointment and I was there for one hour. More

by fmxfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Bartlett
Mar 19, 2022 -

Toyota of Murfreesboro responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 08, 2022

My appointment was 9:30am and I left after 3pm. ..Had to wait 5hrs+ to get my brakes done. More

by Marggie
Recommend Dealer
No
Employees Worked With
Turner
Mar 10, 2022 -

Toyota of Murfreesboro responded

Hi Marggie, we are sorry to learn that your visit to Toyota of Murfreesboro did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. When you have a chance, please reach out to us at (615) 439-1266 and we will do our best to make this better.

February 15, 2022

Very friendly, helpful. Easy transition of sales, would recommend Toyota of Murfreesboro to friends and family. More

by Harrismj819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George and JD
Feb 17, 2022 -

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Our team is available should you require any extra help. Take care!

February 04, 2022

Time well spent. Excellent service provided. Both salesperson and office/business staff were informative and most accommodating…... This is to include the “garage service personnel “. More

by bln
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Multiple. See sales record.
January 25, 2022

My family purchased two vehicles from this dealership. We have been VERY pleased with both vehicles and the service. My husband was very hesitant to buy a car from a salesperson through a dealership has More

by Beverlysanford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan DeBerry
Jan 27, 2022 -

Toyota of Murfreesboro responded

Hi, thank you so much for your feedback about Toyota of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 23, 2021

Hard to see from hwy 96. There is a trick to getting there… can’t turn left very easy (if you come from Franklin direction). They don’t seem to have enough Prius technicians. More

by Doug.wrght
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall
September 17, 2021

Got an appointment in a timely manner. The service manager very accommodating Car ready to pickup at scheduled time. More

by Butch
Recommend Dealer
Yes
Employees Worked With
Paul Smith Assistant Service Manager
Sep 23, 2021 -

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

August 27, 2021

Our experience with Toyota of Murfreesboro was excellent. We specifically went to test drive two models. Our salesperson Randy was great. He is knowledgeable, friendly, honest and no pressure! Ashely, in fi More

by PWeiland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Grimsley, Ashley Calderon
Aug 31, 2021 -

Toyota of Murfreesboro responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Murfreesboro so helpful in the purchase of your new vehicle. We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

July 29, 2021

Buying a new truck from them was easier then all the other vehicles I have purchased from other dealers. They gave me an offer on my trade-in which I didn't accept and and once I informed them of what I More

by bernie46
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Auert-sales consultant
Aug 13, 2021 -

Toyota of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Aug 14, 2021 -

bernie46 responded

I have bought many new cars and trucks from Ford, Chevy, Nissan, Mazda and Buick dealers throughout my many years, and this is the first time that a dealer or salesperson from any dealership hasn't called me to see if I was happy and thanked me for my purchase and if all was OK. Many have even written thank you notes thanking me for my purchase. That call or note meant the dealer cared about a persons satisfaction. When I was selling new cars and trucks, I always called the buyer and made sure to write a handwritten note thanking the customer. A followup with the customer is a good thing and Toyota of Murfreesboro should serious consider contacting the buyer by phone or letter thanking them for their purchase. Just a survey for contact is so impersonal.