Toyota of Murfreesboro

Customer Satisfaction Future cars and trucks will be purchased from this dealership! Great service, polite employees, clean facility! Great place to purchase a new or use Future cars and trucks will be purchased from this dealership! Great service, polite employees, clean facility! Great place to purchase a new or used car. Highly recommended. More

Great Service!!! Just moved to Murfreesboro from NJ area and needed service on my Camry. They took care of me!!! Highly recommend!!! Service advisor was a nice guy! Just moved to Murfreesboro from NJ area and needed service on my Camry. They took care of me!!! Highly recommend!!! Service advisor was a nice guy! More

Terrible customer service in the service department I have purchased 3 Toyota Avalon’s touring addition from this dealership a 2009 , 2013 , and a 2017 . I have always had a great experience every time I have purchased 3 Toyota Avalon’s touring addition from this dealership a 2009 , 2013 , and a 2017 . I have always had a great experience every time I have been in from start to finish that is why I have continued to return. I can advise that I will not return and I will drive all the way to the Nashville Toyota to get all of my pre paid service completed from here going forward due to the service I have recently gotten. On my visit in 2013 I have the privilege of working with Mr. Obeissy the Owner on the purchase of my 2013 Toyota Avalon. He made me feel very important and helped me in any way he could and did. We talked extensively on the new build of this dealership and I was valued as a customer so I always returned. Service was top notch as well. Tyler Bowen sold me my 2017 Toyota Avalon and again he was awesome , personable , professional and courteous . Again service was top notch thus far until now. I have recently had the worst experience in the service department and it’s not acceptable . My boyfriend came in the first time for them to look at a possible defective part . He spoke to the service manager and he stated that it’s not a warranty part but he would order me a new one because it should not have done that. A part was ordered due to it being faulty. They never called to let me know the part was in . I called several weeks later to verify if the part was in , and they stated it was to come in to get it . ($80 part door seal) I sent my boyfriend in to pick it up . Once he arrived in the parts department they stated they had to install it due to it being a warranty part and they would have to send back the defective parts, so he returned the next day for the install. He waited for about 2 hours for them to tell him they ordered the wrong part and would have to re order the correct part. During this time a service adviser kept telling him you can’t step on this part , not once but 3 times and insinuated I was the one who broke it and they were doing me a favor. I have 10k miles on this car and it’s in prime condition and well kept. My boyfriend went on to explain that my neighbor cut her leg on this part because it grabbed her pants leg as she got in and there is no way to step on this part to enter the car. The adviser kept insisting he was doing me a favor and my boyfriend said look I’ve been here for over 2 hours at this point I’m really just ready to go and he left . 1 week later I called to check on this part and they stated that the service manager cancelled my order due to the way my boyfriend acted in the service department. That’s crazy my boyfriend is very meek and did not act in any way that would warrant such poor customer service. My boyfriend is not the customer I am and at the least the manager should have called me to explain his thought process in making this decision .let’s say my boyfriend did act in an unacceptable way the 3 times he had to come to this dealership and waited 2 hrs or better needlessly. This manager should have called and stated ,look we have re ordered this part but due to the circumstances please bring your car in for installation yourself but he didn’t. I had to call for 2 weeks talking to several different people to get this resolved. Needless to say nothing was resolved and I was advised to call Toyota directly to see what they can do for me . Really? 3 $40k cars on an $80 part. That just does not settle well with me . More

Great People around Work With From the time you enter the lot, you are treated well by professional and courteous sales members. We bought our 2nd car there this week since Septemb From the time you enter the lot, you are treated well by professional and courteous sales members. We bought our 2nd car there this week since September and couldn’t have asked for a better experience. Ray worked with us on both cars and they have followed up with us to be certain that we are happy with the cars. More

Will Thomas is the man to talk to about financing We drove over three hours to come look at a vehicle because the deal was beyond amazing, Well went above and beyond our expectations and made sure th We drove over three hours to come look at a vehicle because the deal was beyond amazing, Well went above and beyond our expectations and made sure that our car met our budget and our financial needs. He took care of everything with Toyota for us to make sure we got exactly what we needed for our family. Even though he was swamped busy with the customers they had coming in he did it in a timely manner and made sure to fully explain everything to us and go completely into detail to make sure we were 100% satisfied and happy. Totally worth the drive I would recommend that dealership to anyone for that exact reason. More

Exceptional Service The advisor for my appointment was Gary. I was assisted as soon as I pulled up. Gary checked to see what maintenance my car needed. And, I was in a The advisor for my appointment was Gary. I was assisted as soon as I pulled up. Gary checked to see what maintenance my car needed. And, I was in and out in less than an hour. Excellent customer service! More

Best, fastest and most efficient service Troy you are the best. Excellent customer service. I'm not from Murfreesboro but I had 7 patients I needed to checked on in Murfreesboro. I knew my Le Troy you are the best. Excellent customer service. I'm not from Murfreesboro but I had 7 patients I needed to checked on in Murfreesboro. I knew my Lexus was due for an oil change and I had 1 hour between patients and Troy was on it. Again, from the bottom of my heart, Thank you Troy. Ladies, he's kinda cute also..lol More

Great Service. Good service, friending personnel. Will recommend to FRIENDS and family. Need Air bag replacement. WESLEY Who took care of my visit great customer ser Good service, friending personnel. Will recommend to FRIENDS and family. Need Air bag replacement. WESLEY Who took care of my visit great customer service. He was very friendly and answer my questions. More