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Toyota of Murfreesboro
Murfreesboro, TN
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
October 03, 2019
Emily Duncan was awesome to work with I had a great experience at Toyota of Murfreesboro. Emily Duncan was friendly and helpful without being pushy. All-in-all a great car-buying experie I had a great experience at Toyota of Murfreesboro. Emily Duncan was friendly and helpful without being pushy. All-in-all a great car-buying experience. More
by nancymh
Employees Worked With
Attorney
October 03, 2019
We had a great experience with our salesman Ray. Ray was a great salesman and Doug was a great finance guy. Ray attended to every request that we had and was very gracious doing it. Ray was a great salesman and Doug was a great finance guy. Ray attended to every request that we had and was very gracious doing it. More
by macmomma5
Employees Worked With
Ray and Doug
October 02, 2019
Regular Service visit Service representative Drake Parker has made my last two service visits very positive experiences. He just takes care of every detail professionally. Service representative Drake Parker has made my last two service visits very positive experiences. He just takes care of every detail professionally. He went above and beyond this time when he quickly repaired an issue I was having with my SUV's navigation system. You should be proud to have him on the front line at Toyota of Murfreesboro. More
by CRO
Employees Worked With
Drake Parker
September 26, 2019
Great service Service was complete and friendly . Representative noted a recall on ny Tacoma which was completed quickly. Will continue to use this dealer for serv Service was complete and friendly . Representative noted a recall on ny Tacoma which was completed quickly. Will continue to use this dealer for service and recommend to others. More
by Richard
Employees Worked With
Paul
September 26, 2019
Awesome George was awesome to work with he took great care of us. When we decide to buy another car we will be looking to talk to George George was awesome to work with he took great care of us. When we decide to buy another car we will be looking to talk to George More
by Mike
Employees Worked With
George
September 18, 2019
Incompetent service department Update to my original post: I purchased a 2016 Toyota Highlander new from this dealership. I had multiple issues with the steering and finally in Febr Update to my original post: I purchased a 2016 Toyota Highlander new from this dealership. I had multiple issues with the steering and finally in February of 2019 I was stranded and had to have my vehicle towed to the dealership. I knew since it wasn’t running I would finally have answers and a repair. Instead, after keeping my Highlander for several days, I was told by Josh Pope it was “something I would have to deal with from time to time.” Every visit to the dealership service department I was asked to complete a survey but never received a survey this particular time. I was out the cost of towing and also without a vehicle for several days for this sucky service. This August I’m visiting Savannah in this same Highlander and experience the same mysterious electrical issues. I’m beyond frustrated and have decided to trade the vehicle and find reliable transportation. I am a home health therapist so my vehicle is my office, and I’m not willing to let it jeopardize my clients’ needs nor my safety. More
by Heather
Employees Worked With
Josh Pope
September 06, 2019
A Dealership that doesn't even know their own products?! I don't like complaining. I really, really, don't. But when something this bad happens, I can't remain silent. This has got to be the absolute wor I don't like complaining. I really, really, don't. But when something this bad happens, I can't remain silent. This has got to be the absolute worst experience I've had at a car dealership, ever. I came in to buy a 2019 Toyota Corolla Hatchback XSE after receiving a really strong trade-in offer on my vehicle. The hatchback had also been listed at a good price as well.. and was one of the few with the manual transmission in the area that I could find. The lack of available parking I can understand, as it was a particularly busy time of day on a Saturday... ok, lots get full. Sure, no problem, that happens. This is where Toyota of Murfreesboro falls flat on their faces: 1) It took over six hours to process the cash transaction.This wasn't negotiating over price (which they don't).. this wasn't them finding financing, as it was a cash transaction. This was them being -SLOW-. 2) The sales staff do not know their product. a) Logan DeBerry (my sales advisor) said that this vehicle included -INTEGRATED- navigation, that it did -NOT- have to use my cell phone as a relay with a third-party application to get navigation. When we pressed the 'MAP' button on the head unit, we were greeted by an error message stating that the application (Dynamic Map Route) had not been installed. Logan then said that this must have been something they missed in the PDI, and that Service could take care of it easily. Since I live well north of them, he would make an appointment with a Toyota dealer more local to me to have this done. Well.. it turns out that no, my car does NOT have integrated navigation at all.... and that I would have to use their third party app 'Scout'. 3) Logan and indeed, the service staff at the dealership spent over 45 minutes attempting to get Toyota Connect working. Everything went fine, until it came to entering the authorization code. The instructions in the Owner's Manual and on Toyota's website both agree on the process. We were supposed to click on the 'Apps' button on the head unit, then select the 'Communications' tab on the display. Sounds easy.. and would have been IF THAT TAB EVEN EXISTED. It didn't. 4) According to the instructions, the authorization code expires after a period of time. If it expires, you're supposed to press the SOS button on the roof and ask for a code. Pressing that SOS button -DIALED EMERGENCY SERVICES-. It did NOT contact Toyota.. but emergency services. 5) While Logan did make the appointment for me at the other dealership more local to me, it wasn't to enable GPS or fix anything... it was to install their 'Scout' navigation application. It was strongly recommended that I get a better data plan, as Entune.. and Scout in general.. chews through it fast. So, after calling Toyota Corporate and verifying that no, my car does NOT actually have navigation... and yes, Toyota Connect IS supposed to work on my car.. I called Cris Simon, the Internet Sales Manager. As of the writing of this review, it's been about four days. I explained everything that had been said and done. Initially, he sounded very concerned.. but he didn't have any answers just then. He promised that he'd investigate and call me back. He never did; I'm still waiting. The car itself (aside from the lack of navigation) is great. Still like it, most definitely. That said, due to the lack of response from the dealership, I contacted Toyota and opened a case with them. The only complaint I have is that the car doesn't have the navigation that I paid for.. that Logan said that it was supposed to have. I even told Toyota this... I understand that the Dealership was wrong about the technical capabilities of the vehicle, but the fact remains that their representative said it should have it, and that they'd install it. Well.. you can't modify the car like that. All the dealership would have to do is to provide the Navigation I was promised in the form of an on-dashboard GPS of my choice.. and then I'd be okay with it. Toyota has gone quiet, as has the Dealership. Thus, I'm writing this review. -Bryan Hall More
by B.Hall
Employees Worked With
Logan DeBerry, Cris Simon
August 15, 2019
Jasmine Thompson and his team are Top Notch!!! On 7/19, I brought my 2012 Sienna LE/AWD in for the recommended 55k service check and to have the rubber trim gasket around both front windows replace On 7/19, I brought my 2012 Sienna LE/AWD in for the recommended 55k service check and to have the rubber trim gasket around both front windows replaced. They had recently been pulling away from the door frames when the windows were rolled down. The 55k inspection revealed that the tires were unevenly worn and would need to be replaced. A team member (did not get his name) with his iPad provided an overview of the available tire brands and associated costs which varied significantly. We discussed the pros and cons of each brand and I made the decision on a price point that I was comfortable with. In the meantime, Jasmine notified me that the gasket for the driver door was in stock but the one for the passenger door needed to be ordered. I returned on 8/2 for the gasket install. The wait times on both days were reasonable for the work performed. More
by KJD67
Employees Worked With
Jasmine Thompson
August 02, 2019
Pleasant Friendly and helpful. I already used them for car service and love them. They made the buying experience less stressful than anticipated. Highly recom Friendly and helpful. I already used them for car service and love them. They made the buying experience less stressful than anticipated. Highly recommend Toyota of Murfreesboro! More
by Mclauc2
Employees Worked With
Jonathan DeBerry
August 01, 2019
Mike Popps is Awesome Mike always takes care of everything I ask about. He finds out any information I need to now about my van and let’s me know. Any time I need I service Mike always takes care of everything I ask about. He finds out any information I need to now about my van and let’s me know. Any time I need I service I can just come right in and get one. If he not there he will refer me to the next best service man there. Toyota shops guys does a great job every time. I haven’t had any problems with my experience so far. I also came in yesterday after I spilt a gallon of gas in my van for gas can. Mike help and showed me how to get that smell out of my car. It work I came home did just what he said. No more gas smell! Thx Mike More
by Bodealie12
Employees Worked With
Mike Popps
