Toyota of Morristown

I purchased a used 2010 Venza from Jen Outen in May 2011. Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience: Even though I experienced some "bumps" in the process, my experience with this dealorship ended positively. Here are the highlights of my experience: My Venza was competitively priced, and the sales team were very polite and friendly, however, responses to direct questions (via email) were at times slow or incomplete. (Example: I would ask 3 questions and 2 were answered.) I attributed this to them being busy. The dealorship stated this was an accident-free vehicle and was confirmed by CARFAX. Technically, that may be true, but upon inspection I noticed there had been some bodywork done around the right rear door handle that was not mentioned to me. When brought to their attention, it was explained that they had not noticed the area. I was disappointed in this response and ultimately we renegotiated terms to my satisfaction. Being an out-of-state buyer, I needed the titlework to be done in advance. As it turned out, the titlework was done prior to my arrival (for a fee) but it was filled out incorrectly. This was not discovered until I spent 2 hours at my local DMV. Fortunately, the correction was faxed me later that afternoon. My purchase included an additional smart key and a cargo mat. I was told I could pick up my smart key from my local dealership and the cargo mat would be mailed to me. Ultimately, I did receive both of these items, but did not get any follow up on the status until contacting Jim Kowalak (Parts & Service Director) and Michael Scimeme (Service Director.) Both of these gentlemen were very helpful. More

Jennifer and Chris were very helpful and knowledgeable about the car we were interested in. Chris was thorough with information during the test drive and was willing to work with us to get the right car. about the car we were interested in. Chris was thorough with information during the test drive and was willing to work with us to get the right car. However, the price was significantly higher than competitve models. Chris was able to explain why that was for them, which we appreciated, but the result was that we did not purchase. More

Mr. Swan was very nice to us from the onset. When we first visited we were still shopping around and not ready to committ. David did not overly pressure us during the visit and he was very diligent in first visited we were still shopping around and not ready to committ. David did not overly pressure us during the visit and he was very diligent in following up with us in the week following. When we experienced some difficulties that resulted in a delay in getting a new car, he was understanding. Along with the quality of the vehicles, this was the primary reason we returned to Toyota of Morristown when we got everything sorted out and were ready to invest in a new car. David and his manager did a great job of working with us to identify the best car for us that fit into our budget. More

The entire experience was really great. I had no intention of purchasing a car that day, i was just looking. The salesperson did not try to pressure me or give me the old" What do I have to do to se intention of purchasing a car that day, i was just looking. The salesperson did not try to pressure me or give me the old" What do I have to do to sell you a car today" routine. He was very knowledgeable and appreciative of mu business. i will be recommending this dealership to all family and friends. More

I bought a toyota prius got a very good price and very nice service!! Definitely recommended Mr Swan was very professional and it was a pleasure speaking with him. He was thorough and really seemed to c nice service!! Definitely recommended Mr Swan was very professional and it was a pleasure speaking with him. He was thorough and really seemed to care about what he was doing. Definitely this was a fair and decent place to buy a car. More

My experience at Toyota of Morristown was wonderful. We have purchased cars from them previously and were treated like old friends when we returned to purchase a new Highlander. Dave, Tim and Liz are extre have purchased cars from them previously and were treated like old friends when we returned to purchase a new Highlander. Dave, Tim and Liz are extremely knowlegable, professional, warm and easy to deal with. It was a pleasure. More

I had a great experience at Toyota of Morristown when I purchased my used 2008 Rav 4. The sales team was so easy to work with, and I got a great apr of 2.9%. It was truly the easiest car purchase I have e purchased my used 2008 Rav 4. The sales team was so easy to work with, and I got a great apr of 2.9%. It was truly the easiest car purchase I have ever made and I will continue to purchase all of my vehicles at this dealership. Very female friendly as well, which can be an issue at other dealerships when purchasing a car. Would highly recommend to everyone. More

I was well used to Ridgedale Avenue, but my last two new cars to replace were my Olds 5 years back and then 2 weeks ago, my Pontiac (donated). Because of this/my model choice out of business luck, I passed cars to replace were my Olds 5 years back and then 2 weeks ago, my Pontiac (donated). Because of this/my model choice out of business luck, I passed & gave up on buying another domestic (that may also go away) and researched, decided upon and bought my first Toyota & also first Hybrid, a new Prius. I love it and it works great! Did most thru internet and Jen who hung in with me over weeks/month. Tim and Justo were also nice and helped me finalize and understand all to know with this type of vehicle I found that Toyota sells by far the most of. A very good overall experience, great facilitand people plus three follow up calls (or notes) in the 2 weeks. Yes all is well and I am pleased, so i think they earned and deserve a thanks from me. Treated me well as a woman shopper and also a new customer to both Toyota and their dealership. Bye GM, bought a Toyota with future in mind! Jola A, Monville, NJ. More

Had heard great things from friends about Toyota of Morristown. Bought my last Toyotas Central Jersey down by me, but not pleased with overall. My work brings me up Morristown way, so went in. L Morristown. Bought my last Toyotas Central Jersey down by me, but not pleased with overall. My work brings me up Morristown way, so went in. Loved the full experience. Start to finish John Dockx was the best, true sales gentleman who explained all. Even followed up twice to make sure all still well. Rest of staff, superb. Thanks! RICK A. xxxxxxx, NJ More