Toyota of Montgomery - Service Center

Karsen did a great job. She communicated clearly and assisted with any follow up questions. She communicated clearly and assisted with any follow up questions. More

Jaz was a pleasure to work with. She kept me up to date on the progress of my vehicle, and got me out of there in record time. She kept me up to date on the progress of my vehicle, and got me out of there in record time. More

Jalen was very personable and seemed anxious to answer any questions I had and he followed up with any inquiry and was attentive to details. He’s learning a new job and will do well with proper guidance… any questions I had and he followed up with any inquiry and was attentive to details. He’s learning a new job and will do well with proper guidance… Toyota Mgmt should proud to have Jalen in a customer service position… do what you can to train him and keep him! More

Good customer service! They had had free coffee but were out of snacks! It’s OK, I lived without them! They had had free coffee but were out of snacks! It’s OK, I lived without them! More

It should NEVER take 5 hours for an oil change. It shouldn't even take an hour to get an oil change! My recent experience was horrible!!! However, Ms. Jasmine was awesome!!! It shouldn't even take an hour to get an oil change! My recent experience was horrible!!! However, Ms. Jasmine was awesome!!! More

Service Representative Jazmine was very helpful in explaining work that I needed on my Tacoma. explaining work that I needed on my Tacoma. More

Pulled in to service area and was immediately had someone help me. Jalen Jones took all the information and took care of vehicle. The only complaint would be the length of time it took for the service check help me. Jalen Jones took all the information and took care of vehicle. The only complaint would be the length of time it took for the service check to be completed. Good experience overall. More

I had a 10 a. m. appointment with them which I had scheduled a week in advance. I dropped it off and they did not even START working on my car until nearly 6:30 p. m. appointment with them which I had scheduled a week in advance. I dropped it off and they did not even START working on my car until nearly 6:30 p.m. Why bother scheduling appointments if you are not even going to start until nearly nine hours after the appointment? If you value your time, do not get your car serviced here. I ended up missing dinner reservations I made because I stupidly thought it would be safe to plan a 6:00 dinner when I had a 10:00 A.M. appointment. I finally got my car back for a simple oil change and tire rotation at 7:00 p.m. More

The last 3 times I've brought my vehicles in for servicing they've forgotten about me. I waited 7 hours for an oil change and their excuse was "they forgot". Another time i talked to the service man servicing they've forgotten about me. I waited 7 hours for an oil change and their excuse was "they forgot". Another time i talked to the service manager about my vehicle, he told me to drop it off the night before and they'd look at it first thing in the morning and he took down all my information. 3 days later I call, he forgot to pass along the message and my vehicle was just sitting on the lot. The most recent time, I got routine maintenance done and expressed my concern for being forgotten about again and assured it wouldn't be an issue and they'd have my vehicle ready within 3 hours (I was on a schedule) 3 hours later, I call to see if its ready... they forgot to even pull the ticket and I had to wait another hour. If you want a business that values your time or cares even a LITTLE bit, find somewhere else for car maintenance. More

I had an 8:30 am appointment for an oil change and tire rotation and 60k routine maintenance, arrived at 8:15. I was kept waiting until 12:00 for the work to be done, with no explanation of the delay. I ha rotation and 60k routine maintenance, arrived at 8:15. I was kept waiting until 12:00 for the work to be done, with no explanation of the delay. I had changed the engine and cabin air filters the night before and had marked them with the change date, and told the service rep this. My final paperwork still marked the filters needing to be changed, clearly they did not look at the filters. Also, they recommended changing rear diff fluid in spite of the maintenance manual saying it only needed to be inspected, and nor doing consistent driving conditions to require replacement. I asked if it had been inspected and did not receive an answer. I believe this service department does not provide service; rather it pushes sales of un-needed work on naive customers. This is not the first time this has happened. I will not be back. More