Toyota of Montgomery - Service Center

Made an 8:15 appointment for oil change and tire rotation and dropped vehicle off the afternoon before. Vehicle was not ready until after 3 pm. This is not acceptable. If there were not enough people to per and dropped vehicle off the afternoon before. Vehicle was not ready until after 3 pm. This is not acceptable. If there were not enough people to perform services that day, CALL customers to give them the option to reschedule. It does not take over 6 hours for the scheduled service. Don't make too many appointments if you can't keep them! If it wasn't for the warranty requirements I would not use this dealer. Also, they misplaced my key and I had to wait while they searched for it. More

It was fairly quick with friendly staff. Not needing anything thing they said needing to get replaced. Check with outside mechanic from another company that took the time to explain and show Not needing anything thing they said needing to get replaced. Check with outside mechanic from another company that took the time to explain and show me why I did not to replace. There was nothing wrong with what they said was. Not even preventative. The car is still new and just barely over 10k. As far as oil changes goes, that did that well. But if they tell you something that to be replaced look at it first or just alway go elsewhere to get a second opinion. More

Service Dept trying to overcome numerous issues but my recent experience with Jazmine was very positive and kept me informed on the status of my servicing. Very polite and professional. recent experience with Jazmine was very positive and kept me informed on the status of my servicing. Very polite and professional. More

Always pleasant and customer detailed. It took 2 hours even though I had an appointment. It took 2 hours even though I had an appointment. More

They need to work on their scheduling for the shuttle service vehicle. No reason to wait hours for it. service vehicle. No reason to wait hours for it. More

Josh was great to work with. He understood my concerns and answered all my questions. Trustworthy and knowledgeable! He understood my concerns and answered all my questions. Trustworthy and knowledgeable! More

Austin took care of everything in a timely manner! A+ will return when service is needed. A+ will return when service is needed. More

Both Jazmine and Sidney provided me with a very positive service experience. I appreciate their attention to detail. service experience. I appreciate their attention to detail. More

I paid 5,000 down for my 2023 Camry. The car was 23,000. Have gone 5,000 miles and the tires are in the yellow and the brakes are in the yellow. I got no free oil change and no free tire The car was 23,000. Have gone 5,000 miles and the tires are in the yellow and the brakes are in the yellow. I got no free oil change and no free tire rotation. The tires should have been new and the brake pads should have been new. May be the last Toyota I buy from Montgomery Toyota. More