Toyota of Midland - Service Center

Not happy with service and warranty Air injection system) warranty was extended to 10 yrs/ 150k and my truck is 25k over and no warranty info was mentioned in the 10 yrs of me getting service at deal system) warranty was extended to 10 yrs/ 150k and my truck is 25k over and no warranty info was mentioned in the 10 yrs of me getting service at dealership . I have 3 Toyotas but never again. More

I have gotten fantastic service at Toyota of Midland! So thankful they put customers first! Carl Beale was a very pleasant Service Advisor to work with. thankful they put customers first! Carl Beale was a very pleasant Service Advisor to work with. More

My Family&I always get treated with great respect and service,on each & every visit on all of our vehicles.awesome dealership& staff.At Toyota of Midland. service,on each & every visit on all of our vehicles.awesome dealership& staff.At Toyota of Midland. More

I’m a returning customer. Today’s visit was not successful. I’m a returning customer. Today’s visit was for scheduled maintenance. This visit, as with other appointments, was how service should be at any dealer I’m a returning customer. Today’s visit was for scheduled maintenance. This visit, as with other appointments, was how service should be at any dealership. I was meet promptly when I arrived, with pleasant and efficient conversation. I explained the nature of my business. I also asked about 2 different situations I was having with this vehicle. I was given proper reassurance both problems would be looked at. I was informed an approximate time for all service, after I had left my vehicle. When service was done, and my 2 issues were looked into, I was given verbal and written info as to their solutions. Everything was either done, or looked into, or parts ordered to accomplish the services needed for my vehicle. The amenities at the store were also very good. I’m very pleased with my dealings at a Toyota of a Midland. Upon further review - I also wanted reprogramming to my system to Apple CarPlay. I was assured it could be done. After waiting another 2 hours, I was told the reprogramming could not be achieved. I contacted a Toyota headquarters, and I was told, with the VIN I provided, that my vehicle was indeed capable of being upgraded with Apple CarPlay. I scheduled an appointment with the Odessa Toyota dealership and they successfully uploaded the programming More

Excellent customer service and very knowledgeable employees. I would definitely recommend the service department. This dealer has the best service department in town! Thanks Midland Toyota! employees. I would definitely recommend the service department. This dealer has the best service department in town! Thanks Midland Toyota! More

They do a great job of getting my vehicle in and out. I have been using them over 2 years now. They have me out in under a hour most times for an oil change. I swapped vehicles to a non Toyota. I still tak have been using them over 2 years now. They have me out in under a hour most times for an oil change. I swapped vehicles to a non Toyota. I still take my vehicle there because of the great service. More

The service person, Amanda, went above and beyond to take care of me. She went to great lengths to find my car and ensure that my service was covered in the warranty. care of me. She went to great lengths to find my car and ensure that my service was covered in the warranty. More

Mr. Rayos made an unnecessary and unprofessional comment when I asked if toyota had complimentary car washes for vehicles with service plans and he replied “Mrs. Salcedo, no don’t I also have a hard time wa when I asked if toyota had complimentary car washes for vehicles with service plans and he replied “Mrs. Salcedo, no don’t I also have a hard time washing my car” I was just asking a question Making me feel as if my question was stupid or something. He also made unnecessary comments when I took my Sequoia and had not had it serviced in a while... I just did not appreciate the way he replied and do not want him to take care of when I take my cars for service. Very unprofessional!!! More

I bought my truck here and I take it here for fast quick service. Asked to get it vacuumed while in for service and it was free! service. Asked to get it vacuumed while in for service and it was free! More

Terrible quality of service. Overall poor attitude and left me with an incomplete service until I inspected their work. They left my oil pan skid hanging off by one bolt. Technician told me “we’re working left me with an incomplete service until I inspected their work. They left my oil pan skid hanging off by one bolt. Technician told me “we’re working fast” so that was an acceptable lack of attention to detail. More