John O'Neil Johnson Toyota - Service Center

service department experience The service department is slow even if you have an appointment and the service is horrible. A mistake was made on their part they were not very profes The service department is slow even if you have an appointment and the service is horrible. A mistake was made on their part they were not very professional about handling it. They had my vehicle 2 full days extra to fix after already having a full day for original service. It was a very big inconvenience. I will need new tires soon and want to purchase the 2018 Camry but I will never go back to John o Neil Johnson Toyota because of such horrible service. More

These people has the worst attitude I have ever seen.. They don't do nothing but try to get more money out of you.Terrible company. I wish I could just bring my car back an never have to deal with them ag They don't do nothing but try to get more money out of you.Terrible company. I wish I could just bring my car back an never have to deal with them again. I only had my car for 7 mths an already dealing with bull. I hate this company I really hate this company. Then they will use all your gas out of your car then will not put the gas back in. From the person at the front desk to management they are terrible. More

I got my oil changed on my 2007 Corolla. I have NEVER had this kind of service. I dropped my car off before 8 am and it was done quickly. This isn't my complaint, my complaint is someone called me to had this kind of service. I dropped my car off before 8 am and it was done quickly. This isn't my complaint, my complaint is someone called me to let me know it was done and there was a few maintenance things needing to be done. I kindly asked him to have a print out of prices etc and I would consult my husband and prob have it all done except the battery. When I got there I went to the repairs desk in the back and there was 4 people back there. One girl explained she was in training and couldn't help me. I said ok and waited.....for a while. Finally I said "I have got to get back to work." Then a nice gentleman from the parts desk walked over and helped me. But I never got to talk to anyone about getting a rental and getting my car fixed on the maintenance or anything. I really entended on getting the belt etc done, but I was going to need a rental for sure....but if that nice gentleman from the parts dept had not have came over to help me I would not be back. My husband and I have never went anywhere else for a vehicle or oil change etc in over 5 years. Plus I have never seen that dept so unorganized. Thankyou! More

I was traveling thru town and NEEDED a part for my Tundra. I called the parts department and spoke with Mike , he was very helpful and HAD the part in stock!! I had already been thru Jackson and was o Tundra. I called the parts department and spoke with Mike , he was very helpful and HAD the part in stock!! I had already been thru Jackson and was on my way east on I-20. I REALLY did NOT figure that if a dealer in Jackson did not have it that they would. Stopped in purchased the parts and installed myself in the parking lot. These guys were all over me very pleasant experience... THANK YOU MIKE!!! you made my day. Sylvia Boozeman More