Toyota of Melbourne - Service Center

Customer Loyality at Southeast Toyota does not exsist I have pirchased no less then 6 cars from this dealer. I now own a 2013 Prius with a faulty keyless lock. It is under warranty and I have the delux ex I have pirchased no less then 6 cars from this dealer. I now own a 2013 Prius with a faulty keyless lock. It is under warranty and I have the delux extended insurance. The lock would randomly unlock itself. I had two thefts in the last four months ( GPS and iPod) without evidence of a breakin and the car was in fact locked when I lleft it and unlocked when I returned. This Randomly happened at least four times that I am aware. Many times I went to the car and it was unlocked making me think I did not lock it. However, I have had a keyless entry car for the last twenty uears: this is nothing new. After four visites to Southeast Toyota: they having my car for an entire week, they did nothing. They said they could not duplicate this issue so they did nothing. I am a loyal customer of over twenty years and they did nothing to protect me by clearing this issue. Do not be fooled: they have a "Toyota Rules" spin for everything attempting to deflect the responsibility to Toyota.Motors obsolving themselves of any liability, Their spin was amusing if not very insulting...I will never purchase anything from Southeast Toyota they have little interest in their loyal customers. . I caution all to beware of Southeast Toyota and consider other options. More

Steve was very helpful. He told me how much will it Steve was very helpful. He told me how much will it cost for the service and that was what my bill came to be. Steve was very helpful. He told me how much will it cost for the service and that was what my bill came to be. My truck was serviced and ready in the time Steve told me. Thanks Steve...... More

I live in Sebastian, FL. For years we have been servicing our Toyotas at Vero Beach. Toyota of Vero Beach's service dept is good, but overall - we were not too happy. Last year I traded in my tru servicing our Toyotas at Vero Beach. Toyota of Vero Beach's service dept is good, but overall - we were not too happy. Last year I traded in my truck for a Prius at Toyota of Melbourne (I think the salesman's name was Justin Lang) and we were very happy with the trade. Since then we have serviced the vehicle there and was very impressed with the Service department, right from the time the greet you, their customer lounge, their customer workspaces, the free wifi, telephones, beverages and the customer service of the services manager, especially Steve Serrano is outstanding. Steve Serrano up-sells and cross-sells too, like all good service managers, but he does not do it in excess and recommends it to you, but is not pushy about it. His demeanor is excellent. He has a great apt for interacting with people, with a very quick, efficient and pleasing manner. We believe that Mr. Serrano is a asset to Toyota of Melbourne, as our all their employees, but he goes the extra mile. Thank you Steve. More

Came in for a check engine light. Left the car and called Came in for a check engine light. Left the car and called back later. The service writer named daryle told me that my 2005 corolla needed a new fuel Came in for a check engine light. Left the car and called back later. The service writer named daryle told me that my 2005 corolla needed a new fuel tank to fix the check engine light at a cost of $467 in parts and 2.9 hours labor for a total cost of $775.67 plus tax. It seemed a little fishy to me and hung up. When I went to pick up the car he tried to scare me in to having the work done now because he said it was leaking gas. Well the good news is I went to the local mazda dealer and after a 1 hour inspection they determined it to be a faulty gas cap. $20 later no check engine light. Avoid this dealership at all cost for any service. More

Wed evening picked out car, salesman worked up price, put money down to hold car till morning pending my financing. Bank approved me, went to dealer to have buyers order faxed to my bank....The salesman and money down to hold car till morning pending my financing. Bank approved me, went to dealer to have buyers order faxed to my bank....The salesman and his manager said I had to fill out their credit application so they could run my credit. I thought they where confused and assured them I had funds secured and really just needed buyers order faxed to bank. Then they tried to tell me it was due to the patriot act of 911 & they needed it for the IRS & they have to run everybodys credit for all sales over $10.000 cash. I explained my car was not cash it was a loan and the bank was financing. This went on for 2 hours. My loan officer who was on my cell phone almost the whole time this was going on, waiting for the buyers order told me to pass my cell phone to the manager, she tried to explain to them this was for cash sales not loans. I was so exhausted from this Horrible nightmare experience I got up, thanked them, asked for my money back (which they refused to give me) and left. I am going to write the better business bureau about my money. I have a receipt for it. The new owners are letting this go down the tubes quickly, the managers where profoundly rude, intimidating and downright unethical imo. More