Toyota of Melbourne - Service Center

Negligent and incompetent Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap so my son took the hubcap off left the dealership and had to come back and let them know it was still clicking and that there was still another noise they ordered a mirror but never ordered a hubcap of course they didn't it wasn't a hubcap so after bringing the vehicle back four more times because the handling of the vehicle was dangerous at speeds of over 70 miles an hour and wanted to know why the clicking wasn't fixed and why the car was dangerous John Newbold took several test drives in the car and said there was nothing wrong no kidding five visits to that dealership to get a problem fixed under warranty they put a steering calibration on the vehicle said everything was great so after communicating with corporate they recommended we bring the vehicle to another dealership which was very inconvenient so we did so a week later we went to Mike Erdman Toyota in Cocoa nice dealership to say the least we were not there more than 45 minutes before they put a machine that checks for sound on to the car and determined it had a faulty CVT transmission they had the car not even two full days returned it with a new transmission thank you Mike Erdman for resolving this issue and thank you John Newbold for nothing your dealership that you work for represents your work ethics because when trying to get your Superior was unable to even speak with the manager at the dealership that is why I had to call corporate to say the least I think your mechanics I knew there was a problem but since you are in charge I hold you completely responsible and negligent you owe us a minimum of $50 in gas I expect a gas card in the mail don't try to apologize on this website because all your apologies are as fake as you you are a shyster a crook or you are just incompetent either way I believe you should retire and let somebody like the service technician that found the problem in 20 minutes run that service department in Melbourne his name is Justin he was the best service tech I've experienced in weeks thank you Justin and thank you again Mike Erdman More

Worst dealer repair I ever dealt with State Farm talked me into using this "preferred service " dealership. Took my infinity in for a $200 Crome insert they wrote a repair for $1200. Waite State Farm talked me into using this "preferred service " dealership. Took my infinity in for a $200 Crome insert they wrote a repair for $1200. Waited two months for the part only to find they ordered wrong part all I ever needed was the insert not a 6 foot body panel. They cry they cannot return the part and apparently State Farm is dumb enough to pay them anyway will I wait for the correct part. They are terrible at communicating and when they do they tell you just a couple more days. I have stopped taking their calls. I would NEVER use this dealership for anything and would certainly not buy any vehicle from them. More

Renee is the Best!!! Renee is by far the best service advisor that I have ever interacted with. She is friendly, knowledgeable and takes care of her customers! Renee provi Renee is by far the best service advisor that I have ever interacted with. She is friendly, knowledgeable and takes care of her customers! Renee provides outstanding customer service! More

Quality Service at a fair price Easy to make service reservations on line or by phone. Service managers list and respond in time. Good mechanics who do the job right the first time Easy to make service reservations on line or by phone. Service managers list and respond in time. Good mechanics who do the job right the first time. Ask for Renee she is the best. More

Service Renee is the best ! She's friendly and always smiling when not running around she'll even make you laugh. She makes sure your in & out on a timely Renee is the best ! She's friendly and always smiling when not running around she'll even make you laugh. She makes sure your in & out on a timely manner. So when you go for service ask for Renee . I have had all the service writers and after she helped me I will not work with any other. Paul the service tech is great as well but he's not on Renee's team anymore. Had to work with him in the past and had the truck in the shop previously for same issue and wasn't fixed when I took him for a ride in the truck he figured out the problem. More

Excellent selection and great customer service Couldn’t be happier with the lease on my 2016 Camry from Toyota of Melbourne. What a selection to choose from, got sporty two tone seats, no maintena Couldn’t be happier with the lease on my 2016 Camry from Toyota of Melbourne. What a selection to choose from, got sporty two tone seats, no maintenance for 2 years and the standard full tank of gas. Toyota even picked up my first months payment. Service from Laura and Mark was outstanding. Straight talk and easy to follow. You can tell when someone’s doing their best; and it shows. Thanks Toyota of Melbourne, See you next time. More