Toyota of Massapequa

Worst dealership I've ever been to!! Arrogant, cocky, nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! More

Bait & Switch; Be aware additional surprise fee of $997 especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick added $997 fees for emissions; when asked for Emission its fees to detail car; provide an inspection. Really? Be very careful of hidden costs and games. Very misleading. More

Bait and switch. Still advertising a car that miraculously sold the morning of our appointment. My wife made appointment for same car 2 days later. miraculously sold the morning of our appointment. My wife made appointment for same car 2 days later. More

Excellent experience After looking at two previous dealerships, Toyota of Massapequa was the one. We recently bought a 2018 Rav 4 from this dealership and had an excellent After looking at two previous dealerships, Toyota of Massapequa was the one. We recently bought a 2018 Rav 4 from this dealership and had an excellent experience looking and test driving different vehicles. Our salesmen Ali was extremely professional, knowledgeable, and friendly. He gave us the facts as they are and was well informed about all facets of the car and the process. I highly recommend anyone who visits this dealership to speak with Ali! He will get the job done for you. More

Fraudulent Dealings We went to this dealership looking to buy a used car. We test drove a car and agreed to buy it, under the condition that damage to the front of the c We went to this dealership looking to buy a used car. We test drove a car and agreed to buy it, under the condition that damage to the front of the car would be fixed by their service center for no charge. Verbatim, the salesman said "If we fix it, do we have a deal." We answered yes and put money down. The next day (after purchasing auto insurance and getting a certified bank check), the salesman called and said they would no longer be fixing the car We couldn't believe it. We ONLY purchased this car because they said they would fix the damage. I believe the reason they did this is because when they went to fix the car, there was internal damage to it and no longer wanted to fix it. Make sure you INSPECT their used cars before you buy them, and get everything in writing. We will no longer do business with this dealership. More

Careless Airbag Recall Tech damaged door sill removing scuff panel by improper tool (most likely flat screwdriver) Arrogant Service Manager refused to admit that and tried Tech damaged door sill removing scuff panel by improper tool (most likely flat screwdriver) Arrogant Service Manager refused to admit that and tried to redirect blame. Protect yourself by videotaping car condition before going there (if you must) More

i didn’t purchase but my experience itself was great she was upfront and kept me informed about the process so I knew exactly what to expect was upfront and kept me informed about the process so I knew exactly what to expect More

Wonderful service answered all my questions. Endured i was able to get approved for my Camry. Every friendly environment and no issues pressure or unanswered questions!! was able to get approved for my Camry. Every friendly environment and no issues pressure or unanswered questions!! More

If you want a car buying experience that turns dealers into friends than this place is where to go. Felicia C. thank you for being so awesome. I was in the market to purchase a vehicle for my daughter who into friends than this place is where to go. Felicia C. thank you for being so awesome. I was in the market to purchase a vehicle for my daughter who would be using it for college. Not only did Felicia help me she educated me and guided me to a vehicle that my daughter loves and pocket adores. I will definitely be returning to continue to build the family bond that was expressed to me by the staff. Thank you ToM you really cut no corners in hiring the best candidates to bring in customers and turn them into family. More

I bought my car in December and out of the three dealerships i went to this one was the best. Everyone was so lovely and this has been the best car dealership experience I’ve ever had. dealerships i went to this one was the best. Everyone was so lovely and this has been the best car dealership experience I’ve ever had. More