Toyota of Massapequa

I have so many problems with this place.1. No one I have so many problems with this place. 1. No one working here knows how to wear a mask during prime time covid time. 2. They're trying to sell I have so many problems with this place. 1. No one working here knows how to wear a mask during prime time covid time. 2. They're trying to sell cars 10k above MRSP 3. The finance person lied to me saying that my interest rate would go up if I didn't buy the extended warranty 4. They wont let me cancel the extended warranty unless 30 days have passed. But on the Toyota website it says that I can get a full refund if I cancel it within 30 days after purchasing. More

Went to purchase a Prius prime which has a $5000 customer incentive from the factory, Was informed by Ritu who I believe is in charge of internet sales and salesman Tysheen that the Prius Prime is now selli incentive from the factory, Was informed by Ritu who I believe is in charge of internet sales and salesman Tysheen that the Prius Prime is now selling for $40,000 which is $5000 above list price. They claim that the price has risen because of the chip shortage and that this is market price. I wasted my time traveling here and would not even give them a counter offer. Prius Prime cars are still available at many dealers at or below list price. More

A Great experience, Stuart and Jorge were Fantastic in make sure everything went smooth and quickly much appreciated AAAAA+++++ THANKS GUYS Great Deal all the best make sure everything went smooth and quickly much appreciated AAAAA+++++ THANKS GUYS Great Deal all the best More

I worked with Mr. Shazada Ali who was fantastic. He was extremely patience and informative. He explained various concerns and new features for my leased upgrade. I highly recommend his services. He was the extremely patience and informative. He explained various concerns and new features for my leased upgrade. I highly recommend his services. He was the main reason I chose this dealer. More

Happy with my purchase... Every one was very nice. Ramon Nuñez help us a lot since day one in 2015 and 2021 he continues to. Nuñez help us a lot since day one in 2015 and 2021 he continues to. More

Ramón Nuñez was Very helpful.. He help us find a great deal on a car... Very friendly...I got the car same day that I went help us from the biginning to End .... if you go there ask for him. deal on a car... Very friendly...I got the car same day that I went help us from the biginning to End .... if you go there ask for him. More

I have been to many different car dealerships over the years. Nothing compares to the experience I had at Toyota of Massapequa. No, I'm not being paid for this review. No, I don't know anyone personall years. Nothing compares to the experience I had at Toyota of Massapequa. No, I'm not being paid for this review. No, I don't know anyone personally in any car dealership. I had a 5-star experience at Toyota of Massapequa. Here is my experience... I am due with my first child in September 2021. My Jeep lease was ending, and I needed a new car. My husband and I decided to "window shop" for a new car one Saturday afternoon. After doing some research of new cars for expanding families, I decided to look into the new 2021 Toyota Highlander. When we arrived, we were greeted by the floor manager who then set us up with Orlando. Orlando was a sweet, young man who catered to our needs and wants in a car. When we told him what we were looking for, he took us to the "candy land" of Highlanders in their downstairs area. There was one Highlander I particularly liked, so Orlando took it out for us to test drive. Before test driving, my husband walked around the car to inspect any damage so we wouldn't be held accountable for it. Unfortunately, there was a decent amount of scuffs on the car for something that was new (minor, but not something you would see on a brand new car). For example, the back bumper had a nice scuff mark that couldn't be buffed out, and there was a paint chip on the rocker panel on the back passenger side. The car was new, and probably just parked very poorly by an employee. Upon inspection, Orlando wrote all of these minor damages down. While we took the car for a test drive (just my husband and I went for the drive, as due to COVID restrictions, Orlando couldn't come with us), Orlando brought the damages list to the service department. Upon return he told us that those damages would be taken care of as soon as possible by their service department. I fell in love with the car after the test drive, and decided to ask about pricing for a lease. My husband and I decided to take that exact car we test drove, even with the damages, if we can get the right price (again, those damages were minor, but noticeable). After some back and forth, we got a price that we were able to agree on. At any car dealership, the wait time can be significant when waiting for the DMV to come back and other necessary paperwork. During this time, Orlando instructed us to go get the car we were trading in (we didn't bring it with us, since we were just window shopping - or so we thought). Orlando knew the process would take awhile, so he told us to go get some lunch (since we barely ate anything before looking at cars) and come back when we were ready. My husband and I were able to relax for an hour, get some lunch, and get the car. Upon return, the paperwork was ready and we were out of there with a new lease within an hour of returning. We spent approximately 3-4 hours total at the dealership, which isn't too bad considering my past experiences at other dealerships. Before leaving, Angel from the service department met us outside and said that he was going to make sure the damages on the car were taken care of. Again, my husband and I agreed to the damages on the car, as they weren't too significant. However, Angel insisted that since it is a new car, they wanted to do the right thing. We were in communication a week later for a replacement bumper piece and some body work to fix the paint chip on the rocker panel. I brought my car in, received a rental for a few days, and got my car back a few days later. However, one piece was on backorder, so instead of being stuck with a rental for another week or two, Angel allowed me to pick my car back up, and he would communicate with us when to return so they can make sure everything is perfect. At the end of it all, Angel was extremely attentive, and made sure to disinfect my car before returning it to me so I felt comfortable taking it home, especially being newly pregnant during a pandemic. In conclusion, the service I received at Toyota of Massapequa was unlike anything I've ever received from a dealership, or have heard anyone has ever had. Orlando was amazing to work with, and he helped me to get an amazing car for my expanding family. I highly recommend you see him to help you get the car you want. Angel was extremely attentive, kind, and understanding of everything that we went through with this new car. He kept constant communication with both my husband and I during the process, and made sure that everything was taken care of perfectly. Remember, most people are the first to write a bad review when they don't get their way. Take into account the time someone took to write a good review about a place. I am highly satisfied with my experience at Toyota of Massapequa, and I look forward to continue a positive relationship for the life of my current and future vehicles. More

My son-in law has been waiting almost 2 weeks for his deposit. Gave him one price, and the next day went up by $100, so he cancelled. They are all liars! Find another dealer deposit. Gave him one price, and the next day went up by $100, so he cancelled. They are all liars! Find another dealer More

BUYER BEWARE! What a farce this place is. They will not work with you, nor will they give you everything upfront. I am sorry I bought a CPO here, had I seen these reviews, I would've went to Westbury Toyot work with you, nor will they give you everything upfront. I am sorry I bought a CPO here, had I seen these reviews, I would've went to Westbury Toyota instead. BEWARE BEWARE BEWARE They a SCAMMERS! They have misleading advertising and behavior. More

Terrible! Drove into Long Island from NJ for a specific vehicle they had on their used car lot. Called to confirm that it was still in stock, spoke to Silvana, she confirmed that the vehicle was still in s vehicle they had on their used car lot. Called to confirm that it was still in stock, spoke to Silvana, she confirmed that the vehicle was still in stock. She explained that since I was coming in from NJ, it was important that I understood that a $2000 down payment is required to get the internet price and it DOES NOT include taxes, DMV fees, and $695 dealer fee. I had a trade in that was well over the 2k and was left with the impression that this satisfied the minimum. I even reiterated that I wasn't brining in any cash and she said that was fine. I get there early on Saturday morning, Ramon is our sales guy. We test drove it, everything was great. We get back, start working on numbers. Ramon argues with the sales manager (Don't know his name but he isn't winning any Customer service awards anytime soon). We asked him what the average interest rate was before we ran our credit and he said between 5-8%. We both have EXCELLENT credit, so we said NO WAY, we will not do this if that's your rate. We told them that the average for a used car is between 3 and 4%. he agreed and said if our credit is that good, that what we'll get. No problem. Ran our credit, they said everything looked great and we should be going into finance soon. Waited 2 hours. Jorge was our finance guy, he was a great, we begin going over the numbers and they were WAY off. Ramon failed to clearly explain that the internet price is only available with an actual payment of $2000 and that our trade in did not satisfy that. To add insult to Injury we weren't even going to be able to take the car home that day because they didn't have the physical title and the interest rate they tried to give us was 4.8% (with a 791 credit score). We stopped the deal right there! This dealership is terrible and needs new management. They're not in the business to sell cars, they wanna screw people over. Do yourself a favor, GO SOMEWHERE ELSE!!! Avoid this dealership! Look at these reviews! More