Toyota of Massapequa

I have never met or seen a dealership with salesmen that are beyond unenthusiastic and lack emotions. It was if they did not want our business. Melvin was not even trying to make us feel comfortable or real are beyond unenthusiastic and lack emotions. It was if they did not want our business. Melvin was not even trying to make us feel comfortable or really be supportive in what we wanted. Some people are not meant for this line of work and he is definitely not. In fact he tried to play us and say that he was going to "throw in" 2 years of free oil changes for a lease when for a lease its included! Really just overall terrible customer service. I'd recommend a nice attitude adjustment. More

Stay away, unethical dealership. Promised a value for my car through KBB instant cash offer, but once I got there told me it is suddenly $8k less than it was 24 hours prior even though the car is in pristin car through KBB instant cash offer, but once I got there told me it is suddenly $8k less than it was 24 hours prior even though the car is in pristine condition and actual mileage is less than what I initially quoted them. I had a bad feeling as soon as I got there as the whole dealership just looked seedy and gave off a bad vibe. More

Toyota's a great, Toyota of Massapequa is not. I suggest you choose a different dealership if you're interested in a Toyota. Just buying my leased car out was such a problem. First, they added $2,000 to m you choose a different dealership if you're interested in a Toyota. Just buying my leased car out was such a problem. First, they added $2,000 to my car price thinking I didn't know what was left, they were wrong. Second, in financing they say you have three options, actually it's 4 - the 4th being you don't need to take any of their 3 coverage options. Third, I was told I needed to wait 90 days to pay off my car. REALLY!! So I have to pay 3 months of interest when I just want to pay off the car??? xx I contact Toyota Financing directly and what I was told at Toyota of Massapequa is 100% lie. No 90 day waiting period needed! They will try to suck as much money from you right in front of your face & behind your back. Choose a different dealership! More

Very pleased experience, Joel was awesome during the entire transaction, everything was explained to details. excellent service was provided and 100% satisfying entire transaction, everything was explained to details. excellent service was provided and 100% satisfying More

Total rip-off. Do not go here unless you want to pay an extreme amount. They wanted me to pay $390 a month for a lease on a 2021 rav 4 hybrid…. With a trade in value of 10k plus 1st months payment and DMV. extreme amount. They wanted me to pay $390 a month for a lease on a 2021 rav 4 hybrid…. With a trade in value of 10k plus 1st months payment and DMV. They were my first dealership I stopped at so I thought because of the market it was a good deal so I put a deposit on the car. Lucky for me the car wasn’t on the lot yet. The next day I go to another Toyota dealership on the island and they were giving me 11k for my trade in and said I should only be paying in the upper 100’s a month with that much down on a lease. So we talked financing instead. For 72 months I’m only paying $399 a month. Safe to say a 100x better deal then 379 for a lease. So all in all unless you absolutely want to get ripped off do not go here, they were at 42k for sticker price for the hybrid XLE with the weather package and some more. Other dealerships were at 34-35k. While the dealership wasn’t pushy to get credit done and the salesperson was very nice I can’t give more than one star because the insane prices More

Upon arrival I met with a salesman who was very polite, respectful and informative. After test driving a vehicle we discussed the price of the vehicle. The manager joined us and presented himself as very r respectful and informative. After test driving a vehicle we discussed the price of the vehicle. The manager joined us and presented himself as very rude and disrespectful. I chose not to do business with this dealership. More

This is my true experience with the Toyota of Massapequa dealership. I had an appointment at 07:00 PM but was able to make to the dealership by 06:10 pm. I looked at a few cars and shortlisted three cars. dealership. I had an appointment at 07:00 PM but was able to make to the dealership by 06:10 pm. I looked at a few cars and shortlisted three cars. I asked the dealership if all those cars were still available for sale, multiple times in a day and they told me yes, every single time. As soon as I met the salesperson Mr. Willy Nunez, my first question to him was to confirm the availability of the 1st preferred car and he told yes even after twenty minutes once he checked with his used Car sales manager. When the conversation began about the numbers, out of nowhere he said that the car was sold. For most of the questions asked, I was told that I need to check with Toyota. I was expecting better and clear answers here. Now the second comes the financing part. The Finance director Mr. Sal Iqbal told us a lot of baloney, one of which was in order to get the loan approved, a purchase of $400.00 from 4000more.com (a policy that would cover up to $4000.00 of a depreciated car value in an event of accident) and the second thing was that Gap insurance of cost $200.00 was mandatory (which I can get it from my insurance as well). Disappointingly I was asked to pay $1000 in advance before they discuss any financing options with me. So I had no other choice than buying these two unnecessary items. He also tried to sell a bumper-to-bumper warranty which was about $3,500.00. 4000 more is a local company and did not even have one single google review. As we know the entire purchase process is time consuming and as a buyer I was keeping patience even though it was getting late for me as well, but the used car sales manager Mr. Jose Dilone looked very frustrated that we took long time for the purchase, and he wanted us to leave ASAP. Why did they give an appointment so late if they are not willing to stay late to complete the process? License plates transfer thing was so funny that the sales guy first said that they are transferable and after an hour, he said that new plates must be obtained after checking with the DMV person in the dealer ship. It was so confusing all time. I was provided a direct cell no. and when I tiered to reach out to the same next week of the purchase, it never answered. After 1-2 weeks of the purchase I called the dealership and the billing department told me that in transit permit was valid for 6 weeks. As a matter of fact, it was only valid for 30 days. When I requested to extend for another 15 days the answer was a clear NO. The attitude of the people in the dealership after the car was sold changed drastically. After multiple requests they provided me a letter regarding that my registration process is in progress with DMV. I called the Bank that car loan was obtained from, and they told me my account has not been setup yet. When I called the finance office of the dealership, he was mad that I contacted the bank for account details. I would NOT recommend this dealership to anyone. Hope this review helps someone out there. More

I don’t usually write reviews but this one is warranted. In March we bought a new Camry from an upstate NY dealership because of the notoriously bad sales experiences from Long Island dealers. Well had I kn In March we bought a new Camry from an upstate NY dealership because of the notoriously bad sales experiences from Long Island dealers. Well had I known then what I know now, I would have considered Toyota of Massapequa. We were interested in purchasing a 2021 Highlander and Toyota of Massapequa had the blueprint color that I was looking for. I called and spoke to the sales manager, Brian. Brian assisted and put me in touch with Hassan. If those two could rule the world. I got the call at 1PM on a Thursday and drove home at 5PM the same day. The entire process was simple and painless and even during a pandemic, I received an amazing deal. I was absolutely floored. As someone who is a Hudson Valley native, the stigma around Long Island dealers needs to be put to rest and that all starts with Toyota of Massapequa. I LOVE my new Highlander! After owning 4 Jeeps, I am proud to say we are now and always will be a 2 Toyota family. I cannot wait to bring both vehicles in for service and say hello to both Brian and Hassan. Professionalism, Courtesy and Kindness are the words that come to mind when describing Toyota of Massapequa. More

Worst Dealership Ever. Scam Heaven. Tell You A Price And Then Add $5,000 At The Signing. Then Add $5,000 At The Signing. More

I had the pleasure of working with Colby Fiedler and I have to say was wonderful. After going to numerous dealers, Colby won me over! He is professional in his dress, mannerism and speech. He is extremel have to say was wonderful. After going to numerous dealers, Colby won me over! He is professional in his dress, mannerism and speech. He is extremely user friendly and very knowledge of Toyota produces. I will always go back to him for any other Toyota. I am lucky that I found him!m More