Toyota of Longview

Scheduled service Drop off was a snap with a representative ready to process service. Paperwork was already done, I just dropped off the vehicle and picked it up a bit Drop off was a snap with a representative ready to process service. Paperwork was already done, I just dropped off the vehicle and picked it up a bit later. It was parked where I could see it when I arrived, which is a nice touch. I visited with a service rep who explained what had been done, and what I owed. Very smooth. More

Oil change My experience was good. I went in for my oil change, and they brought to my attention that I needed a new air filter for engine and cabin. My advisor, My experience was good. I went in for my oil change, and they brought to my attention that I needed a new air filter for engine and cabin. My advisor, Lynn, is always pleasant, and the service director was also kind and very helpful. The cashier was also very courteous. I recommend this service department to anyone. Thank you Toyota of Longview! More

Prompt, professional & reasonable I received a curtious greeting upon arrival, my appointment & service requirement documented. Service time was prompt and cost reasonable. All these w I received a curtious greeting upon arrival, my appointment & service requirement documented. Service time was prompt and cost reasonable. All these were as I have become accustomed to at this dealership & Toyota More

What is it we value? It took 30 mins for an employee to approach us, and there were to other customers/gentlemen looking at trucks before we got there. I never saw anyone It took 30 mins for an employee to approach us, and there were to other customers/gentlemen looking at trucks before we got there. I never saw anyone help them, while we were in the lot. And we were out there for about 90 mins. Not sure why they were overlooked. And I know those for a fact no one helped them, because I spoke to one of the customers/gentlemen. My question, is why were those customers/gentlemen neglected? Everyone has a need to feel valued. This blatant neglect of customers/people, caused me to wonder....was it the cold keeping the sales personal inside or were the sales personal categorizing customers as: buyers and waste of time. If so, how are those determinations made, and is that really how you want your customers to feel. Because, I wondered if the reason no one came out to talk to us, was because we were driving a 2007 Toyota camary. If I felt that way after waiting 30 mins for a salesperson to approach, what must those customers/gentlemen have felt. Every person who steps on to your lot has value, whether they can afford to buy a car or not. They are still human beings and as such have feelings. The process of buying a car takes to long 5 hrs, is a bit much in my opinion. “They say time is money.” I would like to commend Lisa Oliver, when I called about a bracelet that was left in our old car. She immediately checked on it, and called me back.... to let me know she found it. The bracelet is not expensive, but is valuable to me. It is a handmade piece of jewelry, and some of the beads themselves were handmade with flowers from my mother’s funeral. I appreciate not only Lisa’s willingness to do the job, but that she did it immediately. Because while the bracelet might not be an expensive one, it is of great value to me. Lisa realized this immediately an went out of her way to reassure me, and make sure it was returned. Also a special thanks to Chelsea, who I am told followed through with the return, by mailing it to me. More

We at Dependable Janitorial Services, gives your service team a big 'thank you' for servicing one of our janitorial trucks on New year's Eve. Even with such short notice. Your prompt help made it possible fo team a big 'thank you' for servicing one of our janitorial trucks on New year's Eve. Even with such short notice. Your prompt help made it possible for us to fulfill a later scheduled appointment. I personally appreciated that. Your service team was very welcoming, attentive to details, knowledgeable and prompt. Thank Chuck for that. Also, very much appreciated my Military Discount. See you soon for my oil change on my Highlander and my Wife's Prius. Thank you. Cordially, Glen DEPENDABLE JANITORIAL SERVICES More

Great service Had great service. No pressure to buy things not needed this trip. Helped find a problem with my windshield wipers and corrected the problem Great Had great service. No pressure to buy things not needed this trip. Helped find a problem with my windshield wipers and corrected the problem Great service More

Great friendly service We were greeted promptly upon arrival and they got us checked in right away. They got us all taken care of and went over what they took care of for ou We were greeted promptly upon arrival and they got us checked in right away. They got us all taken care of and went over what they took care of for our 10k service and let us know when our next service would be due. Our service advisor was friendly and attentive and made our first visit to this dealerships service department easy and stress free. All in all I'd give them a 10! More