Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Longview
Longview, TX
510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 510 reviews
January 15, 2019
Very nice atmosphere, very clean The Dealery worked me in because I forgot my appointment,didn’t take long at all!Chuck and Jeremy were great! I would highly recommend Toyota of Longv The Dealery worked me in because I forgot my appointment,didn’t take long at all!Chuck and Jeremy were great! I would highly recommend Toyota of Longview Service Department. The Sales staff was very friendly while I walked around waiting on my car. More
by Camry 2017
Verified CustomerEmployees Worked With
Michele Wallace, Will Dyer, Tammi Taylor
January 15, 2019
Service Awesome donuts , cold beer and free car wash. Plus the employees are effiencent, knowledgeable, helpful and friendley . The garage is clean, and servi Awesome donuts , cold beer and free car wash. Plus the employees are effiencent, knowledgeable, helpful and friendley . The garage is clean, and service is timely. Overall 5 star service More
by DRJPMJR
Employees Worked With
Chuck, Tim Holyfield
January 14, 2019
Fabulous! I went in to look at a used Mustang for my daughter and met Chelsea first thing. I knew what I wanted and what I could afford. She worked countless ho I went in to look at a used Mustang for my daughter and met Chelsea first thing. I knew what I wanted and what I could afford. She worked countless hours relaying offers back and forth between her manager and I. She went above and beyond to make the deal happen within 24 hours! Not only is she a fantastic saleswoman but also kind hearted, fun, energetic & passionate person about her job. Then Kodey made the paperwork part quick, easy and as painless as possible! Overall, it was one of my best experiences in buying a vehicle! Great Work! More
by Mustangformymini
Employees Worked With
Chelsea Arnold, Kodey Wear
January 13, 2019
Pleasant Kind staff, good experience, fast, quick service Dept.,kind staff good experience fast quick service Dept, kind staff good experience fast quick servi Kind staff, good experience, fast, quick service Dept.,kind staff good experience fast quick service Dept, kind staff good experience fast quick service Dept. Great More
by yogiharrisnash
Employees Worked With
Larry
January 13, 2019
Excellent service from Larry Lohr The assistant service manager gave me information needed. He has lots of patience and explained everything kindly. It is always great to bring my car The assistant service manager gave me information needed. He has lots of patience and explained everything kindly. It is always great to bring my car for service here. Chuck Nix always helps me in a great way. He is very patient and knowledgeable as well. More
by VEFERNAND
Employees Worked With
Chuck Nix and Larry Lohr
January 12, 2019
I wouldn't go anywhere else! I bought my first Toyota Highlander from this location in 2001. My husband and I have bought two new Highlanders since then -- one in 2011 and one in I bought my first Toyota Highlander from this location in 2001. My husband and I have bought two new Highlanders since then -- one in 2011 and one in 2017. My son is still driving the 2011. The vehicle is superior, and the service and maintenance at this dealership are excellent. Chuck in the service department knows us by name and is always cheerful and helpful. We bring our Highlander in every 5,000 miles. I was sorry to learn that Lori and Dan have both retired. We always enjoyed visiting with them, and Lori was excellent in helping figure out the Blue Tooth and other electronics. She showed me how to do it without making me feel like an idiot for not figuring it out myself! My son has been driving the 2011 since we bought the 2017 model. While working at an internship in San Antonio while he was a student at Texas A&M, it came time for the oil change and tire rotation. I told him to take it to the dealer in San Antonio because we had always had such great service in Longview. The dealer there told him they wouldn't rotate the tires because the lug nuts were stripped. He paid for all new lug nuts, but I called the dealership and told them we had always taken our vehicle to the dealer in Longview and I knew those lug nuts were in good shape. It's frustrating when service people take advantage of young adults who are just learning the ropes. That would never have happened in Longview. When the time comes for my next Highlander, we will be back to the Longview dealership. More
by teresa.beasley05
Employees Worked With
Chuck in service.
January 12, 2019
Recalibrate We had to replace the windshield due to stone chips. A warning came up saying "pre-collision warning disabled be dealer" We took the vehicle in and we We had to replace the windshield due to stone chips. A warning came up saying "pre-collision warning disabled be dealer" We took the vehicle in and were informed that the recalibration would cost $129.00 This was an unexpected expense. We were informed that this would happen every time the windshield would be replaced and the cost would probably increase. This should be a Toyota problem and not the owners expense.. More
by BOBSTONER42
Employees Worked With
Chuck (sorry don't remember last name) in service.., Matt McDaniel
January 11, 2019
Service I liked the donuts. It was ok. I don’t like waiting. People were nice. I needed a new tire and they had to order it. I thought they should have had I liked the donuts. It was ok. I don’t like waiting. People were nice. I needed a new tire and they had to order it. I thought they should have had it in stock. 65 mile turn around for me. More
by KCREB
Employees Worked With
Larry
January 11, 2019
The BEST The process was simple, fast and easy! My sales person was Matt and he was super helpful and nice. Answered all my questions and helped me through the The process was simple, fast and easy! My sales person was Matt and he was super helpful and nice. Answered all my questions and helped me through the process. Mickey, Brian and Tami helped me also everyone up here is helpful and wants to get you into your dream car!! More
by Katewilburn
Employees Worked With
Mickey Ortiz, Brian Scott, Tammi Taylor, Matt McDaniel, Kodey Wear
January 11, 2019
Great Service I always enjoy servicing our car here. Sure, I can probably get an oil change cheaper somewhere else, but the service is unmatched. I had noticed th I always enjoy servicing our car here. Sure, I can probably get an oil change cheaper somewhere else, but the service is unmatched. I had noticed that the catches that hold the drivers side mat in place had broken and when they picked up the car, they had replaced them with even mentioning it to me. Didn't charge me either. It's little things like that, that keep me coming back. More
by DAPER37
Employees Worked With
Chuck Nix
