Toyota of Longview

service quality I was very well pleased with my service on Friday. I will be back.... Janae you guys know how to take care of your customers. I was very well pleased with my service on Friday. I will be back.... Janae you guys know how to take care of your customers. More

Check-in Upon entering the service garage there was no sign as to where to check-in and so I went into the glass enclosed office (service center) where there w Upon entering the service garage there was no sign as to where to check-in and so I went into the glass enclosed office (service center) where there were three gentlemen & tried to check in there and was rudely informed to go to the desk outside the office to check in, (where incidentally no one was there at that time I pulled in). You NEED to place a sign on that desk in the garage to "CHECK-IN HERE FIRST. More

Oil Change Very friendly staff that was able to get me in the next day. They were efficient and quick with the process. Great service and very helpful. Very friendly staff that was able to get me in the next day. They were efficient and quick with the process. Great service and very helpful. More

Just stay away from this place! I purchased a 2019 Tacoma with 15 miles on it. 3-4 days after the purchase it started to shudder/hesitate from 4th gear up. I have had it in 3 times, I purchased a 2019 Tacoma with 15 miles on it. 3-4 days after the purchase it started to shudder/hesitate from 4th gear up. I have had it in 3 times, the TOL master tech, TOL service adviser and the Toyota Corp. Field Service Technician (FST) have all admitted something is going on with the truck. However, because Toyota has conveyed the issue is not significant enough for them to address (read between the lines...not enough people have complained), they are not going to do anything about it at this time. When I first spoke with the owner of TOL, he assured me they would do everything in their power to see that I had a satisfactory outcome. I was also told by one of the salesmen involved in my initial purchase that even if they had to put in a new transmission, they would do what they needed to do in order for me to be happy with the vehicle. The owner rode in the truck today and denied feeling any such shudder so, of course, his word rules supreme and lets them off the hook. The service adviser also rode in the vehicle and admitted to feeling the bump/shudder/hesitation in not only my truck but another 2019 that was new on the lot that we test drove. The assurances of them doing the right thing and making sure they would do what needed to be done to fix my issue has turned out to be nothing more than lip service and empty words. The owner has no intention of standing behind his product or delivering on the customer service they claim to have. My truck continues to bump/shudder/hesitate...they have felt it and admitted to me they felt it and still they refuse to make it right. I am paying for a brand new vehicle that is DEFECTIVE and Toyota of Longview is turning a blind eye and hiding behind the manufacturer, shrugging their shoulders and basically telling me tough luck. Again, THIS IS A BRAND NEW VEHICLE. Their idea of customer service is to give the customer the run-around until the customer gets so fed up they just walk away. I can walk away but I still have a DEFECTIVE vehicle that they sold to me and they are not doing anything to make it right. Do NOT buy anything at Toyota of Longview. They do NOT stand behind their product. No reflection on the 2 salespeople who worked my deal. Those 2 two people were a pleasure to deal with, sadly, I can't say the same for the customer service side of things. When this dealership was Pat Lobb Toyota a few months ago, things were much much better, now however, it appears things are right back to old "Toyota of Longview" mentality which was horrible. Drive to Dallas or Marshall if you want a Toyota. *****UPDATE (1/28/19) ***** So, imagine my surprise when I received a phone call this morning from a Police Officer stating that he had received a call from the owner of Toyota of Longview who was reporting me for writing this negative review on social media. Customer Service at it's highest level ??? Hmmmm... More

Great Service Thank you for your work on my car. You always check everything throughly. Everyone there is kind and professional. You have a nice area to wait while Thank you for your work on my car. You always check everything throughly. Everyone there is kind and professional. You have a nice area to wait while my car was being serviced. More

Great service They were quick, friendly, and super helpful. I was updated on everything that was going on. Everyone was very friendly and got me all taken care of w They were quick, friendly, and super helpful. I was updated on everything that was going on. Everyone was very friendly and got me all taken care of without worries. More