Toyota of Longview

Extra mile customer service After waiting over an hour to have my car inspected, I asked Chuck Nix about my car. He apologized for the delay and immediately checked on it. He ret After waiting over an hour to have my car inspected, I asked Chuck Nix about my car. He apologized for the delay and immediately checked on it. He returned to tell me my car was about ready. Then assistant service manager Jeff Thompson, I believe, brought out my paperwork and apologized for the delay. I was not in any hurry, and I could tell the service department was quite busy, so I told him, “No worries.” I thought maybe my paperwork had been laid aside and forgotten-no big deal. This manager paid for my inspection and gave me a coupon for my next oil change service. I told him that he didn’t need to do that; I wasn’t upset, but he insisted. This is service that will bring me back; I appreciated the apology and the generous gesture. More

Great service Service department employees are always helpful and courteous. Great overall experience. Waiting room needs to be expanded. There were not any plac Service department employees are always helpful and courteous. Great overall experience. Waiting room needs to be expanded. There were not any places to sit while we waited so had to go into show room and wait. More

TIME CONSUMING I stopped by one day because my check engine light came on. They told me it was my gas cap. I asked if I could get a service and was asked to make an I stopped by one day because my check engine light came on. They told me it was my gas cap. I asked if I could get a service and was asked to make an appointment and it wouldn't take them as long. A couple days before my scheduled service the check engine light came back on. I bring it in for the service. I set there for 1.5 hours before my car was ready. Get paid and in my car ready to leave and the check engine light is on. How my car has all green on the service report but the check engine light still on blows my mind. It also passed a state inspection. I let them know and the service guy seems angry and tells the girl that brought my car in it will be another 45 min before he could get to it. Finally they tell me my gas cap is bad and I had to purchase another one. All this..... I was there for 2 hours and 15 minutes for a SCHEDULED APPOINTMENT! More

Excellent I worked with Larry, he was able to answer ALL of my questions. He also had excellent customer services. I was treated just like family I worked with Larry, he was able to answer ALL of my questions. He also had excellent customer services. I was treated just like family More

on 6-7-19 a simple oil change and tire rotation Chuck Nix was very helpful. Ron in parts was extremely helpful. But Jeremy was spoken to on 6-7-19. I was assured he would call and order hub cap I lo Chuck Nix was very helpful. Ron in parts was extremely helpful. But Jeremy was spoken to on 6-7-19. I was assured he would call and order hub cap I lost on way home(one hour). it was not ordered. I was forgotten. But the others stepped up and I was taken care of.l More

Very helpful Very professional quick easy process found a way to make the deal work even with not so good credit I may be paying more interest but by the time this Very professional quick easy process found a way to make the deal work even with not so good credit I may be paying more interest but by the time this is done my credit will be better and il be looking to get amother one More

Excellent Mr Thompson was wonderful. Friendly and knowledgeable service. I can’t remember his first name but I don’t think it’s Collin. I had routine maintena Mr Thompson was wonderful. Friendly and knowledgeable service. I can’t remember his first name but I don’t think it’s Collin. I had routine maintenance done in the service department. But it’s making me choose an employee. I picked one but did not talk to this person. More

Excellent service Chuck took great care of me. He had a rental car set up for me to use. The appointment took the length of time that I was told. Chuck took great care of me. He had a rental car set up for me to use. The appointment took the length of time that I was told. More

Awesome Job was done like they said it would be and in the time they said it would be done. They all did a great job. Job was done like they said it would be and in the time they said it would be done. They all did a great job. More

Service maintenance Clean and very friendly. I made an appointment but whoever I talked to did not put it on the schedule. They worked me in anyway. Just really nice peop Clean and very friendly. I made an appointment but whoever I talked to did not put it on the schedule. They worked me in anyway. Just really nice people. More