Toyota of Longview

Great Service and Friendly informative folks Great service, took care of the car and us, very timely. Everyone is there put us at ease, kept us informed through the whole process Great service, took care of the car and us, very timely. Everyone is there put us at ease, kept us informed through the whole process More

needs improvement to customer communication we were on the phone to Toyota told us it was time for a oil change but when we got to the Toyota dealership they told us it was not time miscommunica we were on the phone to Toyota told us it was time for a oil change but when we got to the Toyota dealership they told us it was not time miscommunications a big problem. We live around 30 miles out of Longview and she just did not need to make the trip. Missed communication.one man that did try and help us when we were checking out but can't remember his name. More

Very respectful and quick. Service department was great to deal with. We made an appointment and got there early. They started on our vehicle as soon as we got there and was don Service department was great to deal with. We made an appointment and got there early. They started on our vehicle as soon as we got there and was done within the time they said they would be. While waiting, we looked around at new vehicles just to look with no intention of buying. We spoke to a salesman and was clear about just looking. There was no pressure to buy and he was very helpful and answered all of our questions, knowing we were not buying. I do appreciate them just letting us look with no pushing to purchase. When the time is right for us to purchase another Toyota, we will definitely go back to Toyota of Longview. More

Poor/slow service Advisor good. Took over 30min to get battery tested for prorate warranty. ABC auto would do in 2 min. Also had go back to house cause battery had to b Advisor good. Took over 30min to get battery tested for prorate warranty. ABC auto would do in 2 min. Also had go back to house cause battery had to be in car to get prorate warranty. Could not just bring in battery. Mechanics very slow on testing battery. Note: I didn’t even ask them to install battery just test to get prorate. Over 30 min to just get battery is poor service. Advisor very good though. More

Friendly and informative Every appointment with the service department is always incredibly friendly in a homey way. They’re more than willing to answer all of my questions, n Every appointment with the service department is always incredibly friendly in a homey way. They’re more than willing to answer all of my questions, no matter how dumb they may be. More

Needs Improvement The manager is pleasant with showing interest about the concerns of customers. Every time, I have my car serviced just seems to be issues worth not co The manager is pleasant with showing interest about the concerns of customers. Every time, I have my car serviced just seems to be issues worth not complaining. I have noticed change in people (employee turnover) but not in gratitude. I told the manager...I noticed nothing had changed that is why Classic Toyota has been receiving my business. The salesperson sells with gratitude; retention needs addressing in the service department. You take our money; yet, the worthiness of customers fall of how you service our needs. In all, if the dealership was a team it would exemplify an effective infrastructure of the company. More

Great service and quality work. The staff delivers first class work in a timely manor. The reception areas are always clean and inviting with refreshments available. I cannot imagine The staff delivers first class work in a timely manor. The reception areas are always clean and inviting with refreshments available. I cannot imagine another dealership available with this level of service. More

Excellent customer service Expect a long wait if you get your car there in the late afternoon. But everyone working there is very nice. I bet early in the morning is better but Expect a long wait if you get your car there in the late afternoon. But everyone working there is very nice. I bet early in the morning is better but I work every morning so cant get there till 4 or later. More

Courteous and efficient Everyone in the service center was very pleasant, and Larry explained what was done on this visit. I am always treated as a valued customer. Everyone in the service center was very pleasant, and Larry explained what was done on this visit. I am always treated as a valued customer. More

In and out of service department Had the oil changed,tires rotated and free inspection points checked. Service department always does a fine job.chuck the service manager I deal with Had the oil changed,tires rotated and free inspection points checked. Service department always does a fine job.chuck the service manager I deal with always takes great care of me and my Rav4. More