Toyota of Lincolnwood

The service level from this dealership was exceptional, they expalined all vehicle options, were very truthful and just provided overall great service and an exceptional deal. Buying a car can be such a he they expalined all vehicle options, were very truthful and just provided overall great service and an exceptional deal. Buying a car can be such a headache but they made the process seamless!!!! More

It is important to note that, in the process of purchasing my car, I visited 6 different dealerships and dealt with several different salespeople. I walked into each with a clear picture of my res purchasing my car, I visited 6 different dealerships and dealt with several different salespeople. I walked into each with a clear picture of my resources and priorities, and had done quite a bit of research on the cars I wanted to see. I hoped for a straightforward purchasing experience despite the warnings I had received from friends and associates about the nature of the typical car salesperson. Unfortunately, I found that many dealerships were both disingenuous and dishonest with me both as a person and as a customer. My experience with Imron at Grossinger was refreshingly positive, and deserves public mention. Imron's first step was to assess my priorities, to help me research a broad range of new and used options, and to identify a number of vehicles that might suit my needs. He answered my questions with kindness, patience, and (as has been confirmed by friends in sales and financing) genuine honesty. When I ended up identifying vehicles held at a sister dealership that I was interested in seeing, Imron came in on his day off to bring the vehicles to the Grossinger lot so that I could test drive them and/or take them to my mechanic. As I pared down my options over the course of two weeks, Imron carefully pored over the Carfax reports and price comparisons with me--never once seeming impatient to make a sale that might not be in my best interest. Imran honored my request that the dealership not contact me via phone and, in person, he spoke to me with respect and without condescension. When I finally decided to purchase a vehicle at the end of a very long (7 hours) car-shopping day, at the end of a 2 week process, Imron stayed with me even through the financing appointment. Knowing that I hadn't eaten, he arranged dinner for me at the dealership. When it came time to drive both the new and my old vehicle home, Imran was willing to assist despite the fact that Grossinger had closed an hour and a half before. He met my family and was respectful towards them, he freely offered his time should I need any help in learning to use the features on my new car, and he thanked me warmly for my business. Please note that I did not buy a new, luxury car. I purchased a used compact, and the dealership knew from the beginning that I wouldn't be a huge moneymaker. Still, I was treated as if customer service was of utmost importance both to Imron and to Grossinger. I highly recommend working with Imron in particular should you be in the market for a vehicle in the Northern Chicagoland area and applaud Grossinger on its sales-related customer service. More

I got burned by two other dealerships offering me a price over the phone and then not being able to honor it when I got to the dealership. Brad not only gave me a great price but honored it when I got to th over the phone and then not being able to honor it when I got to the dealership. Brad not only gave me a great price but honored it when I got to the dealership. Al was great at helping me get all the paperwork filled out and getting me in and out of the dealership quickly. I have saved both of these guys names and numbers. More

We have been purchasing Toyotas since 1987(this is only the third) and this is the best experience I can recall. Every time we were at the dealership we were treated like royalty by everyone we came in co the third) and this is the best experience I can recall. Every time we were at the dealership we were treated like royalty by everyone we came in contact with, including service people we passed in the backroom. I can understand why this is the top rated dealership in the area. More

We have purchased six Toyotas from Grossinger and have always been pleased with the quality of the vehicles and with the extraordinary quality of service. We were given a careful lesson on how to use the always been pleased with the quality of the vehicles and with the extraordinary quality of service. We were given a careful lesson on how to use the gadgets in our new Toyota, and the instructor was patient and kind as we tried to figure out how to do everything. Andy Magda is a professional sales associate who never pressures, but always has answers to our questions and we feel confident in him and in the dealership. More

Everyone that we met at Grossinger's was very helpful and friendly. They all helped to make the deal work out in the best possible way for us. It was the best experience that we ever had with a car dealer an friendly. They all helped to make the deal work out in the best possible way for us. It was the best experience that we ever had with a car dealer and will continue to use them in the future and recommend family and friends to them. More

We purchased our new 2010 4Runner from Grossinger North and after a few weeks I noticed some yellowish brown spotting on the white paint. It almost looked like rust which I thought was impossible since acc and after a few weeks I noticed some yellowish brown spotting on the white paint. It almost looked like rust which I thought was impossible since according to the door jam sticker, the vehicle had been manufactured only two months prior. After some research and a trip to a body shop, I determined what I was seeing to be "rail dust" which is a common occurence during the transportation process of new vehicles from assembly/port to dealership. I notified Brad Vermie who was our Delivery Manager and with the assistance of Alan Weissman (Asst. Service Manager) were able to arrange for a detail shop to "clay bar" the marks right off, a rather involved process that took two days. Grossinger also provided me with a rental car for the time the 4Runner was being detailed. Upon receiving the 4Runner back, the truck was fully detailed and looked newer than new!All in all, the service I received from Brad and Alan was top-notch. Without hesitation, I will be bringing my new 4Runner back to Grossinger North for all maintenance. Brad Vermie was absolutly the best to work with!!! More

Great Dealership, Great Service, Friendly. It was a great experience buying a new Toyota Highlander. Very professional people and customer centric. Would highly recommend them to anyone(Family/Friends) looki experience buying a new Toyota Highlander. Very professional people and customer centric. Would highly recommend them to anyone(Family/Friends) looking for a New or Used car. Al was very helpful and am very impressed with their customer service. More

We cannot praise Brad highly enough for the amazing customer service we have received from him since we bought our new car in mid August 2010. Brad always followed up when he said he would and bent ov customer service we have received from him since we bought our new car in mid August 2010. Brad always followed up when he said he would and bent over backwards to ensure we were 200% happy. He is completely trustworthy and I know I can rely on his word. We have lived in Chicago for 4.5 years and this is the best customer service I have ever received. He is a credit to Toyota. After going to the dealership multiple times in one week, Brad wanted to ensure we did not have to visit again, he even drove to our house, collected our car, called us to let us know what the problem was and then returned it to our house later that day. When some paperwork Brad mailed to us never arrived, we were perplexed as he is so trustworthy! It was mailed to the correct address with the right postage, but USPS mail was to blame taking them 10 days to mail something 3 miles away! In the meantime Brad went out of his way to send me the missing paperwork by fax to ensure we had it and follow up with phone calls to check it arrived. We will always go to Brad for any future needs. More

Ive been buying Toyotas for years but this was the first time we bought a new one. And I must say the level of customer service we received was spectacular. I was expecting Brian to pressure us to buy, bu time we bought a new one. And I must say the level of customer service we received was spectacular. I was expecting Brian to pressure us to buy, but if anything, we were the aggressive ones. To top it off, after we purchased remote start to be installed on our vehicle, Brian recognized it would be difficult to drop off and pick up vehicle with our kids, so he offered to pick up the car himself. Any parent would fall in love with this dealership. More