Toyota of Lincolnwood

Angel Lugo was awesome and a no pressure sales professional. He made me feel comfortable and explained everything I wanted to know in detail. professional. He made me feel comfortable and explained everything I wanted to know in detail. More

We purchased a Honda CRV 2019 vehicle. The dealership was great. I believe our salesperson’s name was Angel. He didn’t fight with us with the price like some other dealerships I have exper The dealership was great. I believe our salesperson’s name was Angel. He didn’t fight with us with the price like some other dealerships I have experienced. We settled on a fair deal and got an outstanding car. More

Unethical Business Practices: Lies and False Promises TL;DR: we were given a written price agreement only to be lied to when they increased the price at the time of purchase. Bait & switch, u Promises TL;DR: we were given a written price agreement only to be lied to when they increased the price at the time of purchase. Bait & switch, unethical practices. We recently visited Toyota of Lincolnwood, despite being told they had a reputation for shady business dealings including bait-and-switch tactics. We test drove a car similar to the trim we wanted and were told was arriving later that week. We received both an offer in writing on the new car we expected to buy (once it had arrived) as well as a written trade-in offer for our current vehicle, which included a price for our new vehicle that was higher than the other written offer we received. We asked why it was higher and they explained it was not the accurate price but rather reflecting a different vehicle that the computer defaulted to and not to worry about it. We asked several times about this and if the price we were given would change or any other fees they would add on later and were reassured this was the price and nothing would change nor be added later. When we returned the following day after the vehicle arrived, less than 24 hours later, a manager showed up and blatantly told us that they’re charging us $4,000 above the previously stated price “because we can”. He was also extremely disrespectful to the sales rep stating (in front of him), “he doesn’t know what he’s talking about’ and we know we can sell this car for $10,000 above MSRP, so we’re doing you a favor by only charging you $4,000 more”. We showed him the written agreed price, and the trade-in offer with the previously mentioned higher price, which we were told to ignore, and he was clear that he didn’t care and knows they can charge more so therefore they will. Before leaving, I let them know that I have purchased vehicles from that dealership in the past and would never do so again in the future because I do not support unethical businesses who lie and extort their customers. While at another dealership the next day, we ran into our neighbors who told us they had the exact same experience Toyota of Lincolnwood for the exact same car the previous day as well. We found another vehicle at a much more reduced priced being sold by a more ethical and fair dealership at Western and Peterson. More

Avoid Toyota of Lincolnwood Service department! I left my car in a good working condition for an oil change and picked it up with a damage in the exhaust system. Although the dealership didn’t admi I left my car in a good working condition for an oil change and picked it up with a damage in the exhaust system. Although the dealership didn’t admit any wrongdoing, the damage happened while the car was in their care for what was supposed to be just an oil change. Also, you’ll be changed higher prices for what was initially printed and discussed. More

If you are looking to trade in your car for a new Toyota, see Fabian Rebollar and his team who gave me an excellent experience! Fabian, Niko, Stitch, Nathan and Ares work extremely well together as a team a see Fabian Rebollar and his team who gave me an excellent experience! Fabian, Niko, Stitch, Nathan and Ares work extremely well together as a team and will help you every step of the way. I traded in a 2008 Scion TC for a 2023 Corolla XSE. Not being up on the electronic technology in the new cars, the team took the time to work through everything with me and I believe that Fabian even gave me 3 "in car" personal training lessons which I much appreciated. Everyone was very patient with me and Fabian has followed up to see if I have any further questions and always says "I'm here if you need me." And he means it! Thanks, team Fabian, for all you did! More

I don't know a lot about cars, so I was thankful for Stitch's patience with me while we compared a few used cars. Stitch was up front that they are new to the dealership, so we were able to learn togeth Stitch's patience with me while we compared a few used cars. Stitch was up front that they are new to the dealership, so we were able to learn together! I always appreciate honesty and integrity, thanks! More

I haven't purchased a vehicle in over 15 years, very new to the whole car scene. Although I didnt need to replace my current vehicle, I am more than happy that i did. The team was willing to go above and be to the whole car scene. Although I didnt need to replace my current vehicle, I am more than happy that i did. The team was willing to go above and beyond to answer all of my questions, concerns and ensure I got the car that I wanted. I will definately recommend Stitch, Niko and Fabian to my friends and family. More

I recently visited Toyota of Lincolnwood to test drive a Pre-Owned 2022 RAV4 Hybrid as I am still in the early stages of finding a replacement vehicle for my aging 2007 Camry. I was helped primarily by Nath Pre-Owned 2022 RAV4 Hybrid as I am still in the early stages of finding a replacement vehicle for my aging 2007 Camry. I was helped primarily by Nathaniel, he was very helpful in answering all of my questions regarding the features of the vehicle. I really appreciate him and the rest of the AutoAlert team at Toyota of Lincolnwood as they were able to assist me as I look for my next car. Thank you. More

Ares was really great and helpful throughout the process and told me about all the information of the car. and told me about all the information of the car. More

DO. NOT BUY A CAR HERE. THEY ARE THEIVES. THEY ADVERTISED A CAR & The next day they raised the price by $3,000. When I asked the rude salesman didn’t ev NOT BUY A CAR HERE. THEY ARE THEIVES. THEY ADVERTISED A CAR & The next day they raised the price by $3,000. When I asked the rude salesman didn’t even try to help me. I have never ever been treated this way anywhere especially a car dealer. Their prices are over inflated according to all the standards More