Toyota of Lincolnwood

Worst Service Experience Ever Worst service experience in years. Fuel door on my vehicle wouldn't open because the plastic clip that holds the spring broke. 1. Dealer too Worst service experience in years. Fuel door on my vehicle wouldn't open because the plastic clip that holds the spring broke. 1. Dealer took an hour to get my vehicle into service despite me having an appointment. 2. I was then told that the part was not covered by my vehicle service agreement because "the part was rusty and rust is not covered", despite the fact that I had just purchased this vehicle six weeks earlier, the vehicle was previously driven in Texas and had zero rust, and the part that broke was PLASTIC! 3. Service associate finally bothered to call and the repair was approved (no kidding!) and told me they would need to order the part and I would need to come back. This was on a Friday and i was told they would call me on Monday when the part arrived to reschedule. I left. 3 weeks later the dealer has yet to call me back to schedule the repair. 4. To avoid another multi-hour wait for a 5 minute repair, I ended up buying the part for $10 online. When I called Toyota to request reimbursement under my extended warranty I was told that Grossinger had billed for the parts AND LABOR and Toyota had already paid them! More

Just a rotten dealership. Talked to a sales lady named Amy. Would not listen to a single thing I was trying to tell her. She kept trying to sell me vehicles I had no interest Talked to a sales lady named Amy. Would not listen to a single thing I was trying to tell her. She kept trying to sell me vehicles I had no interest in and when I wanted to leave, I had a hard time getting my trade in vehicle keys back. I had to say it a few times before I received them back. Value for my trade in was also a joke as they wanted me to pay a $1.000 detail fee for my traded in vehicle. It is Toyota'a lost, as I am now switching to a Subaru. I had been with Toyota since the year 2000. More

Beware! If you do not heed reviewers' advice and decide to go to this dealership after all - good luck, and make sure to double check everything they say. Bot If you do not heed reviewers' advice and decide to go to this dealership after all - good luck, and make sure to double check everything they say. Bottom line, our experience leads to conclude that at this dealership, there is either intentional fraudulent misrepresentation or gross incompetence every step of the way. Nothing was as they said - not their written online advertisements, nor the labeling on the vehicle, and certainly not their verbal representations. Definitely a few lessons learned here, and I will make sure others are aware. Here is our story. Dad and brother went to look at a certified pre-owned Toyota on 28 Dec 15. Asked whether it's been in any accidents and the salesperson, Terry, provided an Autocheck report and said it hasn't. [Later, the customer relations manager told me for certified pre-owned vehicles they use Carfax as well. My family were not provided a Carfax report and their question about its availability was deflected]. Didn't agree on the price that day - were $2K apart - and walked away. The salesperson called every morning for the next two days to see if a deal can be made. Still interested in the car, and to cross all Ts, we pulled the Carfax report and discovered Carfax lists an accident reported 8 May 15. The air bags did not deploy, however, it was an accident nonetheless. On Saturday, 2 Jan 16, the sales rep called my dad and said words to the effect of "you wanted it for $X +tax/title, come in and take it," at which time my dad informed him we know it's been in an accident. The sales rep said he'll get back to us. No calls on Monday morning, so I called the GM and left a message to alert him about this experience. Got a call back from the customer relations manager (Tegan (sp?) and not the GM), who apologized, said this was not an intentional misrepresentation and claimed sometimes there are discrepancies between Autocheck and Carfax. She could not explain why this specific certified pre-owned vehicle, which they had since at least 7 Dec 15, did not have a Carfax report. [FYSA, now they link to the Carfax report on their webpage for this vehicle. However, I believe it's still more likely that their initial intent was to conceal the accident, otherwise, why depart from their practice of using Carfax for certified pre-owned vehicles? Now that the facts are out, they are doing the next best thing, which is to get out in front of it by offering the info to everyone.] This did not end here, though. Realizing that in spite of misrepresentation by the dealership there was no frame damage to the vehicle and we still have a sound vehicle for which the dealership accepted our price, we were willing to do business. Imagine the surprise, when the sales supervisor, Sam, gave me a shpiel about the auction price on this vehicle being $Y, retail $Z, and he doesn't have any notes of them agreeing to my dad's price. Thus, not only did they mislead us about the accident, they also went back on their word. In all fairness, my dad speaks with an accent; however, Terry doesn't; and my dad clearly understood what he said. [Notably, IF Sam's claims were true, then on the day my dad was at the dealership they had already agreed to a lower price than the supposed auction]. Finally - and we never even got to this one - the vehicle is advertised as certified pre-owned and in its description lists "certified warranty," yet it has an "as is" sticker on the window. Good luck, and hope this helps. More

Worst dealer ever-super rude staff I leased a car from this dealership. All maintenance appointments I scheduled were never done on time(sometimes waited for 3 -4 hours). When the time I leased a car from this dealership. All maintenance appointments I scheduled were never done on time(sometimes waited for 3 -4 hours). When the time to return the car came, I went there to check my replacement options 3 weeks earlier. I introduced myself, and asked about my options. The guy immediately got upset because I am not purchasing on the same day and did everything possible to kick me out. He wouldn't let me to check the cars I wanted to. Well I left shortly and went to two Nissan dealerships to find out that Grossinger Toyota North is probably my worst option service, attitude and price. Don't go there unless you want to get overpriced car and descent humiliation. More

Terrible Experience with a very insulting Trade-In offer Dealership uses a dated Four Square and low-ball offer approach. Saved $3,000 on a new Camry buying from a dealer 15 miles west. Dealership uses a dated Four Square and low-ball offer approach. Saved $3,000 on a new Camry buying from a dealer 15 miles west. More

Absolutely Worst Nightmare! Pathetic Customer Service I went into this dealership a few months back and got a shock of my life that a dealership could treat a customer is such a pathetic way. Their sales I went into this dealership a few months back and got a shock of my life that a dealership could treat a customer is such a pathetic way. Their sales manager Martha was having a very bad day and she was taking it out on me. There was absolutely nothing called a customer service at the dealership. Even though I liked the price I walked away from the dealership just because of the customer service. It is unbelievable that a customer is treated like I was. She was literally shouting at me and saying I am playing games. Is this how they train their staff???? I hope they would take this feedback seriously and change things around there More

Worst Customer Service Ever! I been calling all day and email about a vehicle and this Dealership keeps hanging up on me and avoiding my call and answer on a particular vehicle th I been calling all day and email about a vehicle and this Dealership keeps hanging up on me and avoiding my call and answer on a particular vehicle they have on their website. This is the worst dealership with customer service ever... More

You frickin rock! Thank you for all your help. You made the process so easy for me and provide great service after the sale. You are amazing. Xo. Thank you for all your help. You made the process so easy for me and provide great service after the sale. You are amazing. Xo. More

awesome experience Have a great car I bought from Joe bledsoe at this location. He made the whole process quick and painless. Never tried to oversell me and was patient Have a great car I bought from Joe bledsoe at this location. He made the whole process quick and painless. Never tried to oversell me and was patient with my questions. Couldn't reccomend higher :-) More

Great service, friendly people I recently bought a used truck from the Grossinger company and the people at Toyota North are friendly, very helping and get things done in a timely f I recently bought a used truck from the Grossinger company and the people at Toyota North are friendly, very helping and get things done in a timely fashion. I recommend this company to anyone who wants a new or used vehicle. More