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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,800 Reviews

3,800 Reviews of Toyota of Lancaster - Service Center

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December 23, 2024

Exceptional service every time I take my vehicle for service. no matter what the issue is. Eddy and Max are the absolute best. Virginia Martinez More

by VIRGINIA26RIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie and Max
Dec 24, 2024 -

Toyota of Lancaster responded

Thank you for the kind review! We pride ourselves on providing excellent customer service, and we’re so happy to hear we met your expectations.

December 23, 2024

Craig was super helpful and so nice! Made getting a car easy! Would definitely come back to Toyota in the future! More

by raileybravo@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Toyota of Lancaster responded

Wow, thank you for the 5 stars! We’re so glad you had a fantastic time with us. We can’t wait to see you again soon.

December 23, 2024

Took my car as a non-appointment as an emergency situation. Definitely appreciated the effort. ...and positive outcome. More

by Picgirl
Recommend Dealer
Yes
Employees Worked With
Max
Dec 24, 2024 -

Toyota of Lancaster responded

We’re so glad you chose us! We’re delighted to hear it was a great experience, and we hope to see you again soon.

December 22, 2024

They helped you good and he explained the problem of the car and call you on the phone explaining the cause of the car More

by Mqjuarez@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

December 22, 2024

Trying to charge me over 1000$ for something i fixed with 80$. And still charged me 200+ to look for the problem when i told them what was wrong. More

by JOSECRUZ6718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nico Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Toyota of Lancaster responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will strive to do better.

December 22, 2024

Michael Hachey helping us to fix the car excellent service best customer support thank you so much! More

by shirinshayegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hachey
Dec 24, 2024 -

Toyota of Lancaster responded

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

December 22, 2024

Excellent service, they respect the times and attend with dedication, they are always aware of what is needeD More

by Alejandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory grimes
Dec 24, 2024 -

Toyota of Lancaster responded

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

December 22, 2024

Communication was zero after being told off the importance of being informed of situation so I could plan accordingly. Was tills about 15min turned into more than an hour and a half making me miss More

by Erin
Recommend Dealer
No
Employees Worked With
Joe Garcia
Dec 24, 2024 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. Please feel free to call me directly at (661) 952-2103

December 22, 2024

My service advisers(s) will always get the answers for me whether it be the urgency of recommended services or manufacturer deals and rebates I also appreciate the follow up texts and phone calls. More

by CALVANDERWERF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Grimes
Dec 24, 2024 -

Toyota of Lancaster responded

Greg Grimes was so happy to hear your feedback. Your review made their day, and we’re excited to welcome you back soon.

December 21, 2024

Douglas was excellent at explaining the work and provided a means of transportation so that i would not have to wait all day at the dealership. More

by gerson.n.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2024 -

Toyota of Lancaster responded

Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.

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