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3,935 Reviews of Toyota of Lancaster - Service Center
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September 27, 2018
Fantastic The service was great. Everything was done in a timely manner. The waiting room provided customers with snacks and coffee. The shuttle service was q The service was great. Everything was done in a timely manner. The waiting room provided customers with snacks and coffee. The shuttle service was quick with little waiting time. More
by JMGONTES67
Verified CustomerEmployees Worked With
Santamaria, Cristal Soto
September 27, 2018
Best service advisor When I come to Toyota of Lancaster AV, I feel at ease that my vehicle will be properly taken care of. My service Advisor Chanin Yescas has earned my When I come to Toyota of Lancaster AV, I feel at ease that my vehicle will be properly taken care of. My service Advisor Chanin Yescas has earned my respect. Not only is she knowledgeable and friendly, she advises on necessary services with priority of safety if money is short. I can say that I can trust her and her advise to be of my best interest. I alway recommend her to all my family and co-workers. She’s a keeper, take care of her, as she is the reason why so many customers keep coming back. More
by TGGAITAN
Employees Worked With
Chanin Yescas
September 26, 2018
10K service Very prompt and friendly. This is my second time there and I have always had a great experience. Very efficient. Both service and customer service w Very prompt and friendly. This is my second time there and I have always had a great experience. Very efficient. Both service and customer service was good. More
by ANJLETHA
September 26, 2018
Very helpful I stopped by to ask a question regarding my 2018 Camry and the service manager took his time to assist me. The service manager later called me to fol I stopped by to ask a question regarding my 2018 Camry and the service manager took his time to assist me. The service manager later called me to follow up. He went above and beyond. More
by Devil Dog
Employees Worked With
Dont recall the name
September 26, 2018
Fast service I had to work that morning and I was able to drop my car off early. Even though my appointment was not till 11am. The service was excellent. I had to work that morning and I was able to drop my car off early. Even though my appointment was not till 11am. The service was excellent. More
by MARIAISA3129
Employees Worked With
Rey Osuna
September 25, 2018
Great Toyota has always been great in there service and customer service support. Mike always gets us out in a timely manner and keeps me up to date with is Toyota has always been great in there service and customer service support. Mike always gets us out in a timely manner and keeps me up to date with issues that arises More
by BRANDON.KREIS
Employees Worked With
Mike Hatchey
September 25, 2018
Outstanding visit I have been coming to the Lancaster Toyota service department for a long time now and I always have a good experience. The quality of work done to my I have been coming to the Lancaster Toyota service department for a long time now and I always have a good experience. The quality of work done to my vehicles is very good and the quality of service provided by the sales representatives helps me to feel valued and appreciated. I saw Rey for routine maintenance on one of my vehicles and I told him I had a lunch appointment with my parents (my appointment was 10:30 and my lunch was at 12:30). Rey made sure the work was done quickly so I made it out on time to be at lunch with my parents. I appreciated Rey’s help and that he was sensitive to my scheduling issues. More
by Josh372
Employees Worked With
Rey Osuna
September 25, 2018
my 4 runner Since we move to California we have been coming there. Or service advisor Rey Osuna has help us with everything we need, he is the Best. He very nice Since we move to California we have been coming there. Or service advisor Rey Osuna has help us with everything we need, he is the Best. He very nice and he goes out of his way. Thank you Rey. More
by TERI.CANTRELL56
Employees Worked With
Rey Osuna. Service advisor
September 24, 2018
New Camry Hybrid - LoJack install We had to return for LoJack installation that was not completed in the week earlier. Had it not been for a remote LoJack install cancellation(?) call We had to return for LoJack installation that was not completed in the week earlier. Had it not been for a remote LoJack install cancellation(?) call we would not have even known the install was incomplete. In any event... Service person Sean was very good, polite, patient. He listened, then explained features that were unclear to me at time of purchase. Upon completion, he took a few more minutes to assure that my wife and I were familiar with the car, answering my several questions. These were more of a technical nature. He patiently listened to each question then gave clear answers. I WAS IMPRESSED. In fact our milage has improved as he suggested was common, going from a paltry 34 MPG to 49.5 MPG on the road. WE STILL HAVE NOT SEEN 50 MPG, OR CLOSE TO IT, IN CITY, BUT HOPE TO SEE THAT SOON AS WELL. The young salesman, Colin, who walked us through our purchase also came over. He had noticed us drive in and welcomed us. He is impressive as well. Polite, TRUTHFUL, and while new to Toyota, he made a very favorable impression upon us. He is a keeper. My only regret was buying at dusk/night. The brochures showed a solid wheel for the Toyota Camry Hybrid, not cheap wheels with plastic covers we discovered the next day at home. Shock. Coupled with our really poor fuel economy driving home, I was super frustrated. We also stopped to see Ian in finance, who also walked me through various points in the invoice that seemed like double billing to me earlier. I knew him from earlier purchases. He ill the day of purchase and sounded worse on our last visit, but he also was still patient, considerate, and explained each line of the contract. I already knew him to be truthful from earlier deals settled in his office years earlier. Customer waiting area was clean, friendly, spacious. Both shuttle drivers were terrific, prompt, courteous, very good driving skills, safe! Finally, we are delighted to hear Wright is the new owner. Wright Toyota in Bakersfield has a manager, Kevin J, who remains probably the most ethical and trustworthy auto sales guy I ever met. I realize that it will take a little time, but frankly, if Wright builds on what was first established in Lancaster and develops staff like Manager Jergens, I think Toyota of Lancaster will become one very awesome company. We wish them the very best. John & Anne Theisen More
by J Theisen
Employees Worked With
Sean, Colin, and Ian
September 22, 2018
Great Experience My sister and I went in for service on her car and we were greeted by Rey. He was very helpful and friendly during our visit and overall it was a plea My sister and I went in for service on her car and we were greeted by Rey. He was very helpful and friendly during our visit and overall it was a pleasant experience. More
by LORENA_JAPAN
Employees Worked With
Rey Osuna
