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3,945 Reviews of Toyota of Lancaster - Service Center
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October 14, 2018
Great experience My reason for giving these rating is because i have been a customer with Toyota for more than three years and their customer service is great My reason for giving these rating is because i have been a customer with Toyota for more than three years and their customer service is great More
by festusnwafor66
Verified CustomerEmployees Worked With
Rey Osuna
October 14, 2018
Review Good service. Friendly people. Good prices. Nice waiting area. Would come in again for service. Would recommend to others. Would come back again and a Good service. Friendly people. Good prices. Nice waiting area. Would come in again for service. Would recommend to others. Would come back again and again. More
by TJACK547
Employees Worked With
October 13, 2018
Long wait but good service. Very busy for a week day. Spent an hour in my car while awaiting a representative to assist me. However, Max was professional and did what he could t Very busy for a week day. Spent an hour in my car while awaiting a representative to assist me. However, Max was professional and did what he could to cut down on the wait for the service time and took the time to make sure all service recommended were needed based on past service completed. More
by MISTYHAILSTONE
Employees Worked With
Max Ciotti
October 12, 2018
Service experience Service rep was very informative and helpful. I have dealt with this rep before and he is always very helpful. Also, the shuttle drivers are very cour Service rep was very informative and helpful. I have dealt with this rep before and he is always very helpful. Also, the shuttle drivers are very courteous and pleasant. More
by RATONE11
October 12, 2018
Always good They always take care of me. Well in advance of my 90K maintenance, they prepared me for the cost and are good about giving recommendations to help ba They always take care of me. Well in advance of my 90K maintenance, they prepared me for the cost and are good about giving recommendations to help balance the costs of maintaining my car. When my windshield needed to be replaced, they price matched the lowest price I was able to find by competitors. More
by jaclyn.a.kessler
October 12, 2018
Love Toyota of Lancaster there awesome I love going to this dealership for my oil changes especially when I have an appointment. there fast and customer service friendly. Love Toyota of I love going to this dealership for my oil changes especially when I have an appointment. there fast and customer service friendly. Love Toyota of More
by KATEALCALA1
Employees Worked With
Stephanie Santiago, Rey Osuna
October 12, 2018
Very welcoming and friendly environment I live about 55 miles away from this dealership and because of the way they treat me as a customer I pick them everytime over my local dealer. I alway I live about 55 miles away from this dealership and because of the way they treat me as a customer I pick them everytime over my local dealer. I always feel like I matter and if there's anything that I need explained they explain away till I get it. If Im in a rush they get me in and out. I highly recommend Lancaster Toyota for all your Toyota needs. More
by KATIESALTER9
Employees Worked With
Stephanie Santiago
October 12, 2018
Amazing and Fast The staff was very friendly and very knowledgeable. I had an appointment, they took my car right in and it was completed within an hour. Stephanie was The staff was very friendly and very knowledgeable. I had an appointment, they took my car right in and it was completed within an hour. Stephanie was my service representative and she was very detailed oriented and communicated very well with me. She made the whole process extremely easy. I would highly recommend them! More
by LEXIPEDE
Employees Worked With
Stephanie Santiago
October 11, 2018
Waiting time I had a reservation for 7:30am on Tuesday morning. I arrived at 7:20am and got into the reservation line at the service department. My car was taken I had a reservation for 7:30am on Tuesday morning. I arrived at 7:20am and got into the reservation line at the service department. My car was taken in at 7:50am. I only needed a regular maintenance service. At 10:00am I went to the service agents office to see what was taking so long. He said, "Let me get your paperwork". I have to wonder how long my car had been ready and I had not been informed. Needless to say I am very unhappy with the customer service. More
by STEVETTEM
Employees Worked With
Rey Osuna
October 11, 2018
My time wait was a complete lie I went in and for a regular oil change, while waiting they called and told me I needed a cabin filter. I asked about how much longer it would take and I went in and for a regular oil change, while waiting they called and told me I needed a cabin filter. I asked about how much longer it would take and Michael said “15 to 20 minutes.” I said okay that’s fine because I have plans later and that wait time isn’t too long. Well, 20 minutes turned into 1hour and 10 min longer. I was waiting and waiting by his office waiting for him to call me but i got tired of waiting and walked in to ask about the status of my car. What’s the first thing I see? My keys there on his desk. as soon as he sees me he goes oh yeah I was about to call you. That was a lie because I had been standing next to his office for the past 20 minutes meaning the keys had gotten there before that. So I pay and receive my keys and he tells me my car is parked outside towards the right. The lot isn’t that big so I go looking for my car. I looked for it and looked for it and nothing. There was a tech that even tried helping me find it by pushing the alarm on the remote. I go back and ask him where my car is. Immediately he gets up and says “oh I’m so sorry about that” and goes running to the back. MY CAR WAS NOT EVEN IN THE PARKING LOT. I understand they can get busy at times but I find that pretty ridiculous. Every time I have gone before that I have had Stephanie help me out and I’m going to request her from here on out EVERY time I go because she has always been honest and punctual with me. I also understand mishaps can occur in the back that are out of their control but I feel I could’ve gotten a courtesy call letting me know that it would take longer than estimated. More
by 19C.CORDOVA94
Employees Worked With
Michael S
