Toyota of Lancaster - Service Center

On-time, quick, pleasant. I arrived early for my appointment. I was seen by my appointment time. Service writer was very courteous, thorough and friendly. The shuttle driver I arrived early for my appointment. I was seen by my appointment time. Service writer was very courteous, thorough and friendly. The shuttle driver was very nice. Overall experience was great! More

Max always does a GREAT job! I arrived for a 0700 appointment at about 0700 for my 70,000 mile regular service. There was a long line for appointments, but the staff allowed peop I arrived for a 0700 appointment at about 0700 for my 70,000 mile regular service. There was a long line for appointments, but the staff allowed people with appointments to go ahead into the non-appointment line to get us all started. Max helped find discounts for my service and walked me through what service was and was not needed given that my last service appointment was only at about 65,000. They did the entire job by about 0930 including tire rotation, brake servicing, and normal oil change and checks. I like the new cantina area, although it does not look very professional - doesn't bother me, but that might be an area for review by the management. More

excellent service The staff is always friendly and when it comes to help me out with my car issues they always help me. I been coming here for almost 10 years and every The staff is always friendly and when it comes to help me out with my car issues they always help me. I been coming here for almost 10 years and every year the customer service is always great. Thanks for always be there for us. Frank More

Always Excellent customer Care & Service Love the Customer Care and Service I get at Lancaster Toyota.. Chanin is tha top Service manager I’ve ever encountered. She is so friendly and knowle Love the Customer Care and Service I get at Lancaster Toyota.. Chanin is tha top Service manager I’ve ever encountered. She is so friendly and knowledgeable. She always goes keeps me up to date on what going on with my car. She’s a huge asset to your dealership!!!! More

Team Work Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right s Stephanie provided great customer service, She provided me with several options in resolving my problem, in the end I feel we came up with the right solution. More

Very courteous and professional. Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied Michael, the person who helped me was very polite and helpful. As an elderly handicapped woman he made sure my car was close and that I was satisfied with the service. More

Great service experience Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. Sean Preston was great. He helped explain what my vehicle was in need of given it’s current mileage and was very knowledgeable. Thank you. More

Service with a Smile Chanin has gone above and beyond to provide a pain free experience when I recently had my Toyota Highlander in for a scheduled service. This experienc Chanin has gone above and beyond to provide a pain free experience when I recently had my Toyota Highlander in for a scheduled service. This experience was backed up by coverage from the Toyota Care program. More

Jose Martinez Excellent Service Manager Jose Martinez is an excellent service manager. Professional and pleasant to work with, Jose is always honest and never recommends service that isn't Jose Martinez is an excellent service manager. Professional and pleasant to work with, Jose is always honest and never recommends service that isn't needed, and tries to keep the service bill manageable. Jose is an asset to the Toyota of Lancaster Dealership. More