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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,802 Reviews

3,802 Reviews of Toyota of Lancaster - Service Center

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December 09, 2024

I’ve been getting my maintenance done since 2017 and have not had any issues whatsoever. My maintenance team is awesome. More

by john.holley.57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 08, 2024

Good place, Kiara Santos provide me with a friendly and outstanding customer service. I look forward for her to take my next maintenance service. More

by danielmaily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 07, 2024

Too many requests for reviews and social media comments. Wants a cookie to track my social media usage. More

by sfbeachdog2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxx
December 06, 2024

Douglass was extremely helpful. I went to the dealership without an appointment and he was most helpful in arranging transportation home because it turned out the work the vehicle r More

by ronbogrant60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 06, 2024

The service writers are nice and professional. Best part of the service writers is the are honest about their service and how long it takes More

by Bigrobdigga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

December 04, 2024

The service department is terrible. They don’t perform the services that this customer had asked for. Repeatedly I had to return with my vehicle and after 2 days and 6 hours the repai More

by DNOREK626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Dec 04, 2024 -

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

December 04, 2024

Gustavo was very helpful. I highly recommend him! Thank you for servicing my car. You guys are awesome! More

by Seniababy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

December 02, 2024

Joe Garcia is an excellent car service representative for Lancaster Toyota. The guy deserves a raise. More

by mattbronson339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Dec 02, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your kind review with him.

December 02, 2024

Completed in a timely manner and faster than expected . Ed was a friendly and professional during my vist which made me very comfortable doing my Short wait. More

by Jimi2eyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Dec 02, 2024 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

December 02, 2024

Kiara Santos was very professional and timely. Demonstrates attention and has a very caring personality. More

by HEIDI.SANTOS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Dec 02, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with her.

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