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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,026 Reviews
Call Service Center (661) 948-0731

4,026 Reviews of Toyota of Lancaster - Service Center

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April 24, 2025

Great service and friendly personal. Has a snack and coffee service. Recommend and I keep on going here for service. More

by ELI.MORA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice in the future.

April 23, 2025

The service saw fast and everyone was so kind and courtesy Everyone was very helpful and informative More

by CLEARCRYSSCH
Recommend Dealer
Yes
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Apr 23, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

April 23, 2025

It was a little long but worth it. They are very respectful and they make sure you understand what work is going to be done to your car. More

by CLEARCRYSSCH
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Apr 23, 2025 -

Toyota of Lancaster responded

Thank you for the review! Your feedback is much appreciated and helps our team improve.

April 21, 2025

I was disappointed at the mess of oil in my engine area. .... i was seeing smoke from it burning for a few days after the service More

by PADILLADIANA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Toyota of Lancaster responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can discuss your experience further.

April 20, 2025

Friendly and good service every time I bring my car in for service, really like it here . More

by RUBY.SALGUERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Apr 21, 2025 -

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

April 20, 2025

Great service. Good communication. He was very attentive and he call because I needed new front brakes. More

by gaj29040
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana
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Apr 21, 2025 -

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

April 20, 2025

Very good Services ? ? I really appreciate your convenience services Excellent jobs No more comments More

by KEOSALIM
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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Apr 21, 2025 -

Toyota of Lancaster responded

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

April 20, 2025

Very convenient and respectful to the customer Good service ?? ?? Good service and very friendly to the customer ?? I have no other explanations to tell about More

by KEOSALIM
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Apr 21, 2025 -

Toyota of Lancaster responded

We’re really grateful and appreciate you taking the time to share your rating with us.

April 18, 2025

Excellent, on time, courteous. I provided a survey after my last service. Since then I have received multiple survey requests, and now this one. Is it a computer issue? I hope you More

by Debbie.crisp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but everyone is 5 stat
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Jun 02, 2025 -

Toyota of Lancaster responded

Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately. If you have any other questions or comments please contact me at (661) 952-2103.

April 17, 2025

Waiting is always over 3 hours or more, even when not busy. Indifferent unfriendly staff More

by Abc123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chanin Yescas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Toyota of Lancaster responded

Thank you for sharing this honest feedback. We apologize for not meeting your expectations. Please know that our team is working to prevent this from happening again. If you wish to discuss further you can contact us directly at (661) 952-2103.

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