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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,026 Reviews
Call Service Center (661) 948-0731

4,026 Reviews of Toyota of Lancaster - Service Center

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May 02, 2025

Fast service. Always kind and helpful service associates. Appreciate the link to follow the service. More

by Janet
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
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May 02, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

May 02, 2025

Service Technician forgot to reset the dashboard maintenance due soon warning indicator. So, it keeps flashing up on the dashboard. More

by john.holley.57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t Remember
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May 02, 2025 -

Toyota of Lancaster responded

I’m sorry to hear that we did not reset the maintenance light. Please bring in the vehicle at your convenience so we can get the issue handled for you. We’ll work on improving our customer service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review!

May 02, 2025

have an amazing experience! Micheal was veryhelpful, and made my entire experience very easy and fast! I will definitely be returning back to the Toyota dealership for service More

by p.sty7
Recommend Dealer
Yes
Employees Worked With
micheal
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May 02, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Michael receives the recognition he deserves. Thank you again and have a great day!

May 02, 2025

Everyone was very nice and helpful. One problem I didn't receive my second key to my 2021 venza More

by Fglasgow
Recommend Dealer
Yes
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May 05, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to provide your feedback. I do want to address the key issue you experienced. Please reach out to me at (661) 952-2103 so I can look into your concern a bit further.

May 02, 2025

Internet team department is great all the way, Maintenance and service department are terrible and a total failure More

by MAJDASFOURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Boghos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Toyota of Lancaster responded

We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please fee free to contact our office at (661) 952-2103 so we can discuss your concerns in more detail.

May 01, 2025

Everything went off without a hitch, in a timely manner. Everyone very friendly Always give me the same service person which is very nice More

by briarhills
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Jun 02, 2025 -

Toyota of Lancaster responded

Your kind words about our service are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

April 30, 2025

I had a wonderful experience with Annie Vodeguel; she was knowledgeable and helped me with an issue of the battery of my car. The process was smooth and hassle-free. More

by aoviedoa69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Toyota of Lancaster responded

Your kind words about our Service Advisor Annie Vodegel is really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

April 29, 2025

Service was done as expected without any surprises. Service adviser kept me informed about the service that was suggested. More

by Joe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Jimenez
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Apr 30, 2025 -

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

April 29, 2025

Doug is excellent/ always knowledgeable the best. Chanin is an outstanding human being. Integrity. Something in short supply in today’s world. More

by Stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll ensure they receive the recognition they deserve. Thank you again and have a great day!

April 28, 2025

The service was done satisfactorily and efficiently. Gregory notified me in a timely manner once it was done. More

by stogner
Recommend Dealer
Yes
Employees Worked With
Gregory
Report | Print
Apr 28, 2025 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

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