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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,987 Reviews
Call Service Center (661) 948-0731

3,987 Reviews of Toyota of Lancaster - Service Center

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June 12, 2025

The service may or may not have been completed as described. They said to service my air cleaner which I replaced in March and which hadn’t been replaced in the year and a half before then. Said th More

by mightymom1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo and some blonde woman
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Jun 12, 2025 -

Toyota of Lancaster responded

I'm sorry to hear about your experience. This is not how we typically run our business. We would like the opportunity to talk and investigate your feedback. You can reach out to us at (661) 952-2103.

June 11, 2025

Customer service is good people are nice does take long time though shouldn't take an oil change 2.5 hours More

by PAULMIRACLE222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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June 11, 2025

Feels like the service center is always too busy. Feels like the service center should be more attentive. For the most part I have experienced good vehicle service. More

by DWIGHT_RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Toyota of Lancaster responded

Thank you for your review. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

June 10, 2025

My service advisor , Nancy Rojo , was very helpful and accommodating. Service center runs smoothly and is staffed well during the day — busy More

by Nimmidharma
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
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Jun 10, 2025 -

Toyota of Lancaster responded

We appreciate your kind words. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority!

June 10, 2025

Quick and professional service with maintenance, employees were kind and informative. Would use this service again :) More

by george@georgestebbins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Jun 10, 2025 -

Toyota of Lancaster responded

Thank you for your glowing review! We're thrilled to hear you enjoyed our service. We can't wait to welcome you back soon!

June 09, 2025

Organized lots and huge space where to wait, finished in due time. Sent text messages to confirm what was need to be done and if its time to pick up. More

by LYNIESIOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your positive experience. We're dedicated to providing the best service, and your feedback motivates us.

June 09, 2025

I had no appointment scheduled, it was a last minute emergency thing to get my car checked. I was glad I wasn't turned away. More

by DCGROSSO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Toyota of Lancaster responded

These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

Jun 09, 2025 -

DCGROSSO68 responded

Just keep providing great customer service and I'll be back for more.

Jun 10, 2025 -

Toyota of Lancaster responded

We can't wait to welcome you back!

June 08, 2025

Really bad service I paid parts. I never received them for my auto and the customer service is horrible. More

by Cesilia Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory grimes , Gustavo alatorre
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Jun 09, 2025 -

Toyota of Lancaster responded

Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction every time. We would like the opportunity to rectify this situation and help make it right for you. Please contact our office at (661) 952-2103 so that one of our representatives can discuss your concerns in more detail.

June 08, 2025

The service was good and the people were nice and kept me informed of everything More

by Dcastro49er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Toyota of Lancaster responded

Thanks so much for taking the time to leave a review about our service. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing us!

June 06, 2025

Nancy was polite and answered all my service questions. Will do business again. Thank you. More

by CHECKOVERSTRIPES0904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Report | Print
Jun 06, 2025 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

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