Toyota of Kingsport

Jeff Sanders is phenomenal! He was very professional, extremely helpful and went above and beyond to answer any questions. Cannot recommend him enough. He was very Covid cautious, wearing masks, make sur extremely helpful and went above and beyond to answer any questions. Cannot recommend him enough. He was very Covid cautious, wearing masks, make sure pens were freshly sanitized, social distancing. More

Great Help from Jonathan Coffey! I was looking at a new care, and Jonathan provided outstanding service - good information, very flexible and personable, and in an unpressured fashion I was looking at a new care, and Jonathan provided outstanding service - good information, very flexible and personable, and in an unpressured fashion. He responded to emails quickly, and always had the answer to any question More

Had a flat tire on vacation Purchased a new car with tire protection had a flat on vacation to VT that dealership there would not assist me. When I returned my sales rep went ab Purchased a new car with tire protection had a flat on vacation to VT that dealership there would not assist me. When I returned my sales rep went above and beyond to assist me More

Great Experience Derrick was great in every way and surpassed my expectation on customer service! I could not have been happier with the decision we made to work with Derrick was great in every way and surpassed my expectation on customer service! I could not have been happier with the decision we made to work with Derrick to buy a truck. Derrick did not use pressure sales or push us at all; Derrick was very professional. More

systems blocked service I bought a 2003 Expedition from T of K. The people that worked there were nice and the deal was fair. I think my frustration is in the fact that the I bought a 2003 Expedition from T of K. The people that worked there were nice and the deal was fair. I think my frustration is in the fact that they didn't exercise what I would consider, is common sense. I had a framework for the agreement before arriving....all we needed to do was test drive the cars. Mine to sell...theirs to buy. after 30 min maximum we had completed this. I arrived at 5:30 after driving from Anderson, SC. It was well known to the staff that I had an additional 2.5 hours to drive home.....so at 6 when we were ready to do the paperwork, I was thinking I'd be home 8:30 to 9 pm. Instead, I sat.....I was told after 1.5 hours that it wouldn't be much longer...only 2 business managers were working and a lot of people had bought cars ahead of me........so I sat. around 7 I was hungry so I went to dinner....I was told .5 hours more....so I was back at 7:30......sitting.......waiting.....by 8:15 I finally saw the business manager...he said, " this will only take a few minutes".....I told him that it made me angry that I had to wait so long. He was irritated by this and told me that the policy is the order is determined by the tried and true first in/first out....normally this makes perfect sense. after 10 min, I was done and could leave. I understand I am not the only person on the planet. I understand first come/first serve. But when you have a customer that has to drive 2.5 hours, and you can get them out of the door in 10 min, wouldn't it make sense to adjust the policy slightly? Maybe the other people would have also been irritated by waiting an additional 10 min, or maybe they wouldn't have known the difference, but it would have made a big difference to one of your customers. Perhaps following the lead of the grocery store where they have an express line for the easy quick ones...PARTICULARLY when you know the customer has a long trip ahead would make a little sense. All of the employees were nice....all of them told me exactly why I was waiting...but rather than explain the problem, maybe a quick solution was in order. More