Toyota of Kenner - Service Center

Before writing a DETAILED public review of my having to pull over on I-10 less than a mile after paying over $1,200 for services, I first want to talk to Fred Mena, the General Manager, & give him the oppo pull over on I-10 less than a mile after paying over $1,200 for services, I first want to talk to Fred Mena, the General Manager, & give him the opportunity to rectify the situation. A Service employee gave me an explanation that was not, at all, satisfactory. More

very professional and friendly staff, great from beginning to end. Erick Burgess sr. was very professional and helpful, even while paying the woman took my card with a smile. beginning to end. Erick Burgess sr. was very professional and helpful, even while paying the woman took my card with a smile. More

Vehicle developed a water leak from the panoramic roof. Was told it would be $140+ to diagnose. Next day was told it would be $850+ to remove headliner to inspect and possibly repair. Should have cut my lo Was told it would be $140+ to diagnose. Next day was told it would be $850+ to remove headliner to inspect and possibly repair. Should have cut my losses and run, but authorized them to remove headliner with the hopes of a fix. Later that day was told it would be $5000+ to replace the whole sunroof and panoramic set-up as they couldn't make a repair, the whole thing would have to be replaced. Was told what I really should do is just buy a new car. Overall I feel taken advantage of, on the verge of being extorted, essentially buy a new car or else. Did they know they couldn't do anything but suggested dropping the headliner anyway to increase my bill? Suppose I'll never know the truth. The end result was me paying $900+ simply to be told that the roof is leaking (which I already knew), and if I want anything done about it it'll cost another $5000+. Harold Leblanc the service advisor is a nice enough guy, and I have no gripes with him specifically, but the whole service experience here is chaotic and stressful. At one point in our conversation he made reference to "sometime these things leak," which makes me question if this was his first encounter with a situation like mine. If he knew where my situation was headed he should have been more upfront about it. Are service writers commissioned agents? If so, that would explain a lot. Ultimately my vehicle was returned to me without being cleaned or repaired. Nothing like having to go home and wipe off a strangers fingerprints and footprints to really cap off a lousy experience! I won't be back. More

I appreciate the service and everything was done done great but I don’t see the reason to make an appointment if it’s still going to take 3-4 hours waiting. great but I don’t see the reason to make an appointment if it’s still going to take 3-4 hours waiting. More

Everythin went well and i will continue having my car serviced by toyota. the people were very friendly and very knowledgeable.i will go back. serviced by toyota. the people were very friendly and very knowledgeable.i will go back. More

Excellent service!!! She did a great. She was very professional and helped me with what I needed. I will be back for sure. Thank you. professional and helped me with what I needed. I will be back for sure. Thank you. More

The personnel at this location is awesome. Mr. Harry LeBlanc was my representative since because the person I usually see is Shelia Leblanc and she wasn't in. Harold Leblanc is definitely in the right b LeBlanc was my representative since because the person I usually see is Shelia Leblanc and she wasn't in. Harold Leblanc is definitely in the right business to deal with customers. His customer service skills are excellent; it's people like him that makes a customer not want to go anywhere else for service. More

Erin took my car in late in the day because of the "flat tire" icon that appeared on my dashboard. Your service dept was able to patch the tire while I waited. tire" icon that appeared on my dashboard. Your service dept was able to patch the tire while I waited. More

Scheduled my oil and filter change. Showed up on time and I was in the road 1 hour later. Cabin and engine sir filters changed also. Good service as usual I was in the road 1 hour later. Cabin and engine sir filters changed also. Good service as usual More

When a customer says for example I have down that my appointment is for one but the dealership computer says 1:45. Rather than argue with the customer about whose right on the time it would be much bett appointment is for one but the dealership computer says 1:45. Rather than argue with the customer about whose right on the time it would be much better customer service to say “i apologize for the miscommunication why don’t I go ahead and get your car back and try to work it up quicker. I don’t need the service person to show me the computer to show me I’m wrong and he’s right. Just terrible customer service. More