Toyota of Kenner - Service Center

They were very professional and kind everything was very pleasant in the service. It don’t take long at all. pleasant in the service. It don’t take long at all. More

Service was great. I was able to drop off the car and call when they opened at 8:45. Only recommendation is to update the times off service. The app, website, and voice mailbox were different time open call when they opened at 8:45. Only recommendation is to update the times off service. The app, website, and voice mailbox were different time openings. I know COVID cause the changes but it was very frustrating calling and not sure if the company was actually open. I started calling at 7 am according to the app, More

The service center has always been able to make an appointment for me at last minute. Service has always been great and I am always satisfied with whatever work has to been done to my vehicle. appointment for me at last minute. Service has always been great and I am always satisfied with whatever work has to been done to my vehicle. More

They always go above and beyond to help you. I have always gotten my car back in a timely manner. always gotten my car back in a timely manner. More

Marginal, but perhaps unduly influenced by the bad experience when I purchased my vehicle. Purely on my recent visit to service: I waited 90 minutes for an oil change! They didn't run the car throu experience when I purchased my vehicle. Purely on my recent visit to service: I waited 90 minutes for an oil change! They didn't run the car through a wash like they usually do. On the purchase side, they screwed me on two things: 1. I was supposed to get a third row of seats, but it did not have such. The response was that the document that I accepted did not specify three rows. The vehicle that I looked at and drove, did have a third row. I even discussed when placing my order that, seeing as I would have a third row of seats I wanted running boards. The response was that my purchase was handed over from Mr. Slick to Mr. Dumb and I should have checked everything that we had discussed with Mr. Slick over the preceding week. 2. I was told that the navigation updates were free and that was confirmed by the sign in the sales room at the time, but .... it wasn't in the contract. The good news was that the customer complaints manager, after scolding my carelessness, gave me a really ugly T shirt. More

No intimidation at all whatsoever, makes you feel welcome, no pressure selling for unneeded services. All personnel seems well trained, dressed in Uniforms, well groomed. Carolyn Angelette welcome, no pressure selling for unneeded services. All personnel seems well trained, dressed in Uniforms, well groomed. Carolyn Angelette More

Ray Brandt got me the truck I wanted. When it came in they called me in a timely manner they called me in a timely manner More

Fast and dependable service by this dealership staff for a routine check in with very short wait time. a routine check in with very short wait time. More

Doug does a great job of involving what needs to be done to my car. All personal was extremely nice and friendly. to my car. All personal was extremely nice and friendly. More

Everyone was extremely nice and honest. I would definitely recommend this dealership. They explained everything that was going on with my vehicle. definitely recommend this dealership. They explained everything that was going on with my vehicle. More